Houston-area families furious after they say caterer failed to fill Thanksgiving orders

Customers lined up outside the Deer Park business on Friday said they were counting on catered Thanksgiving meals but Maddhouse Catering failed to deliver.

Houston-area families furious after they say caterer failed to fill Thanksgiving orders

Some Houston families say a local business left them empty-handed on Thanksgiving after they paid for catered meals but got empty promises and empty plates instead.

Customers said they paid Maddhouse Catering hundreds of dollars in advance and now they’re mad that the Deer Park business failed to deliver.

“It was ruined. We had each other, but we had no fried turkey,” Susan Bramblett told us.

Albert Fernandez said it happened to him too.

“At the last minute, we had to scramble,” Fernandez said. “We had to go to Kroger to get chickens thighs, legs, something.”

They’re just two of several families sounding off on social media against the Deer Park business that’s run out of a garage.

Video from Thanksgiving Day shows customers outside the house demanding answers. More customers showed up on Friday.

“We were supposed to get two turkeys, a ham, four sides and two pies,” Jeff said. “When we showed up, he said we could have nothing but a turkey and it wasn’t even cooked.”

On Maddhouse Catering’s Facebook page, the last post on Wednesday night said, “Everyone please let me have a chance to respond.”

When we called the number on their Facebook page, nobody answered. There was no answer at the home either.

Some families say the catering company told them their oven caught fire. We didn’t see any signs of a fire — just fired up customers.

“All we want to know is where’s the money,” Jeff told us. “I’ll eat this grass before I order from Maddhouse Catering, I’m sorry.”

“This needs to stop he needs to go out of business,” Susan said.

Some are calling on the Deer Park Police Department to investigate.

One customer said they’ve already filed a police report. We reached out to DPPD to see if they’re investigating and are waiting to hear back.

Meanwhile, Maddhouse Catering is advertising Christmas dinner specials for $250.

KHOU 11 on social media: Facebook | X | Instagram | YouTube

News Related


'I'm grateful for that' | Sylvester Turner serving as Houston's H-E-B Thanksgiving Parade grand marshal in last year as mayor

"This city has given me the opportunity to come from Acres Homes, come downtown, be at City Hall and be its mayor for eight years. I'm grateful for that," he said. Read more »

Magnolia firefighters find man dead in travel trailer destroyed by fire

The Magnolia Fire Department responded to reports of a car fire on Pecos Ranch Road on Thanksgiving morning. Read more »

Dolly Parton dazzles in halftime performance with Dallas Cowboy Cheerleaders

At 77, the country music legend, businesswoman and philanthropist agreed to perform to kick off the Salvation Army Red Kettle Campaign at the halftime show. Read more »

Houston bars prepare for one of the busiest nights of the year: Blackout Wednesday

With so many people returning home for the holiday, a lot of them will be left looking for something to do. For many of them, it’ll involve a drink or two. Read more »

Her son and a family friend were killed on the day before Thanksgiving. A year later, police still have no leads

What was supposed to be a joyful time prepping a meal quickly turned into a nightmare for Tasha Cook and her family on the day before Thanksgiving last year. Read more »

Gregg Popovich implores Spurs fans to stop booing Kawhi Leonard mid-game, fans boo louder

The Hall of Fame coach addressed the San Antonio during an extraordinary moment in the second quarter of Spurs-Clippers on Tuesday night. Read more »

‘Heart as big as Texas:’ How volunteer ambassadors help Houston Airport passengers during holiday travel season

Airports in Houston and nationwide are packed with crowds during this sometimes stressful holiday travel season. Houston airports have a secret weapon to help. Read more »
Top List in the World