Box CEO on newly launched AI features
For those of us who get a little lost on the details of enterprise AI and where we stand and all the rest of it, just explain to us where you think the most excitement is these days and, and what you're trying to do to to get in front of that. Sure. And as you can imagine, we we certainly think of enterprise AI as the most exciting part of AI. So that's that, that's where we think the most significant amount of value is going to be delivered. And what, what you're really seeing is this new era of enterprise software that is going to be far more intelligent than ever before. And this is really about breaking, you know, new ground with leading AI models built directly into the fabric of software. So in our case, it's really about delivering intelligent content management experiences. Imagine being able to ask all of your contracts questions about what are the riskiest contracts that you have, Or looking at marketing assets and improving those marketing assets. Or getting better advice for sales reps when they ask questions of their marketing data. Or being able to quickly look through a trove of customer information to find trends and analysis from that information. So really it's a breakthrough and being able to ask questions of your data, automate workflows across your enterprise and better secure your most important information. So and with box AI, we are bringing all that value to our customers and it's backed by the leading AI models starting with open AI. Sure. What then when, when I hear you describing this, I think, well, isn't that what sales force is trying to do? Or isn't that what, you know, how, how don't all of these different kind of providers to the enterprise want to be able to offer AI features that the, the, the employee sitting at their desk is going to use? I mean, why would they turn to your tools or your platform as opposed to one of the myriad others? Well, actually, we, we think AI is going to be baked into all software going forward. It's going to be much more like mobile was or cloud was, which is you should expect that your software is intelligent. And so within Box, we have 115,000 customers, which entrust Box with their most important critical documents and digital assets. And So what we're doing is bringing the full power of AI to all of that content. That's a very unique experience. So we think there's going to be very powerful use cases for AI across all enterprise software. But we think that's going to be no big, nowhere will be bigger than with all of your enterprise content. So imagine being able to, again, ask all of your documents questions, look through all of your data, summarize information and rapidly accelerate your work flows. And that that's sort of our unique value proposition that we have for customers. Do you have to pay open AI for access to ChatGPT 4? O yeah. So the way it works is, is we built an abstraction layer that connects enterprise content securely to AI models. And the customer basically pays us in the form of upgrading to our enterprise plus plan or purchasing API calls to to our AI platform. And then from there, we, we let the customer basically pick their vendor, starting with open AI and we handle all of the, the payment, all of the billing. So they don't have to worry about any of that infrastructure cost that is all being routed through US. Is Elon Musk going to say box is not allowed at any of the companies that I run? We, we, we hope not. He will certainly be able to elect to, to use any AI model that he chooses. We could absolutely imagine a future where XAI is built in the box as well. So we, we want to have an open abstraction layer that allows any customer to plug in whichever model they choose. We've done a lot of work with open AI for the past couple of years. So this is our, our default experience for now. But again, our our job is to make sure that we're bringing all of the innovation of AI to our customers in a very secure way.