Harvard-trained neuroscientist: If you use any of these 3 phrases at work, you're more emotionally intelligent than most

Harvard-trained neuroscientist: If you use any of these 3 phrases at work, you're more emotionally intelligent than most

Emotional intelligence is one of the most sought-after skills, and also among the hardest to learn.

Research dating back decades has found that emotional intelligence — the ability to manage your own feelings and the feelings of those around you — is the strongest predictor of success in the workplace.

However, EQ isn't as easy to quantify as other skills because the characteristics that make it up, including empathy and self-awareness, are hard to measure.

You can assess and improve your EQ by paying closer attention to your conversations at work, says Juliette Han, a Harvard-trained neuroscientist and adjunct professor at Columbia Business School.

"Anything you can say that demonstrates empathy, curiosity, patience or self-awareness signals a high EQ," Han tells CNBC Make It.

Here are three phrases those with higher emotional intelligence often use at work, according to Han:

'I appreciate your efforts'

People with a high EQ have a strong sense of social awareness and are committed to understanding the feelings of those around them.

Acknowledging the hard work and dedication of your colleagues, especially if you weren't directly involved and/or benefitted from their efforts, shows that you genuinely value their contributions and want to foster a positive work environment, Han explains.

"Gratitude shouldn't be conditional, and emotionally intelligent people understand this well," says Han. "They recognize and congratulate someone on a job well done even if the work was behind the scenes, or they didn't personally gain from it, because they are compassionate and empathetic."

'Let me know how you feel about it'

People with a high EQ might be able to read their co-workers' or boss's emotions, but they also take a beat before assuming how someone's feeling.

"They appreciate the person's right to recognize their emotions on their own terms and give them space to do so," Hans explains. "At the same time, they offer their support and show they're ready to listen to those thoughts and feelings whenever the other person is ready to share."

With this phrase, you're creating a safe opening for the other person to share their thoughts or redirect the conversation.

'I'm going to take some time to process'

A hallmark of EQ is self-regulation, or considering how to respond to strong emotions rather than acting on impulse.

This phrase shows self-awareness and a clear attempt to regulate your emotions healthily before the conversation becomes unproductive or heated, Han explains.

More importantly, this phrase allows you to revisit the conversation after some reflection, so you can come back to it with a calmer, more thoughtful response.

"Having a high EQ doesn't mean suppressing or faking your emotions," says Han. "It's about understanding them and communicating those thoughts and feelings more effectively — which is a skill that can make everyone's job easier."

Want to land your dream job in 2024? Take CNBC's new online course How to Ace Your Job Interview to learn what hiring managers are really looking for, body language techniques, what to say and not to say, and the best way to talk about pay. Use discount code NEWGRAD to get 50% off from 5/1/24 to 6/30/24.

Plus, sign up for CNBC Make It's newsletter to get tips and tricks for success at work, with money and in life.

OTHER NEWS

25 minutes ago

AFL CEO claims umpiring 'as good as it's ever been'

25 minutes ago

150 US Navy men killed in the 'worst shark attack in history'

25 minutes ago

Free streaming service Tubi launches in the UK to rival Netflix and Disney+

25 minutes ago

Ferrari ups warranty cover to 16 years for electrified supercars

25 minutes ago

Peta Credlin highlights Labor’s selective truths on renewable energy

25 minutes ago

Star Trek Legend Jonathan Frakes to Direct New Sci-Fi Series

31 minutes ago

Iran slams US resolution on Pakistan election

31 minutes ago

Aberdeen and Glasgow airports face chaos as strikes over pay 'inevitable'

32 minutes ago

Emma Raducanu handed huge Wimbledon opportunity as big name star pulls out

32 minutes ago

In less than 5 minutes, you can now charge your electric car’s battery!

32 minutes ago

Pink cancels huge concert as medics issue warning

32 minutes ago

Fresh devastation for soap fans as Emmerdale pulled from ITV

32 minutes ago

"God has been so good": Watch as Mzansi wife is stunned by her husband's luxurious push present

32 minutes ago

Dubai SME CEO Abdul Baset Al Janahi on building a global business hub

32 minutes ago

‘What is the golden generation?’ – Kevin de Bruyne in tetchy exchange with reporter

32 minutes ago

BJP’s Bahoran Lal Maurya files nomination for UP legislative council bypoll

33 minutes ago

Kerry boatmen work together to move dead humpback whale in Brandon area

33 minutes ago

Lamar Jackson, Joe Flacco were both nominated for an ESPY award

33 minutes ago

Ed Sheeran brands 'all areas' of London 'sketchy' and 'dangerous'

33 minutes ago

Rush to seal 6 shafts in burning underground coal mine

33 minutes ago

New Zealand's Woodman-Wickliffe to retire from internationals after Paris 2024

34 minutes ago

The greatest modern Kaizer Chiefs players REVEALED

34 minutes ago

McKibbin 'thrilled' to have qualified for Open

34 minutes ago

Netflix UK Picks Up Idris Elba Doc About Gold; Channel 4 Marketing Boss Appointed – Global Briefs

36 minutes ago

Andy Murray forced to make heartbreaking Wimbledon 2024 decision

37 minutes ago

Draymond Green's Comments on Spurs Draft-Day Trade

37 minutes ago

Jamie Foxx breaks silence on debilitating mystery illness that left him 'gone for 20 days'

37 minutes ago

DA unhappy about being offered two MEC positions in Gauteng

37 minutes ago

Chahat Fateh Ali Khan served legal notice for 'defaming' Nusrat Fateh Ali Khan

37 minutes ago

A benchmark leak reveals how powerful the AMD's flagship "Strix Point" APU will be

37 minutes ago

Blues defender Newman marvels at captain Cripps

37 minutes ago

Spurs release Summer League roster

37 minutes ago

I told a stranger my biggest secret and it saved my life

37 minutes ago

Senior Tory was trustee at church that ‘supported conversion therapy’

37 minutes ago

Cristiano Ronaldo is out of control and exposes Roberto Martinez’s familiar mistake

38 minutes ago

Cristiano Ronaldo confirms Euro 2024 will be his last

38 minutes ago

Hungary's Prime Minister Orban makes first wartime visit to Ukraine

39 minutes ago

Azizi Developments engages three elite architectural firms for the design of Azizi Opera

39 minutes ago

Actor Tumisho Masha helps Innocent Sadiki recover from house fire

39 minutes ago

Forward Kermit Erasmus gets no love from fans after his emotional farewell from Orlando Pirates