Has your banking app crashed? FIVE banks including HSBC, Lloyds Bank and Nationwide suffer outage affecting thousands of customers
Outage tracker claims banking issues started at just after 9am BST on Friday
Thousands of banking customers are being left without access to their funds as five of the big banks are suffering an outage.
HSBC, Virgin Money, Lloyds Bank, Barclays and Nationwide all appear to be affected by issues hitting their apps today.
According to Down Detector, more than 6,000 customers across the country were affected by issues from around 9am BST on Friday.
It's one of Britain's most popular banks, but it appears that the Nationwide app has gone down on Friday, as well as services from four other banks
According to Down Detector, more than 6,000 customers across the country were affected by issues from around 9am BST on Friday
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Down Detector gets network status updates from various sources including social media and reports submitted to its website.
According to the site's data, most of the complaints seem to be coming from HSBC customers, suggesting HSBC is most badly affected.
Of those who reported problems at HSCB, 69 per cent said they were having issues with mobile banking, according to Down Detector.
Meanwhile, 18 per cent said they couldn't log in using mobile and 13 per cent couldn't log in online.
Customers took to X (Twitter) to complain, with one asking 'Anyone else having issues with HSBC mobile banking app today'.
Some pointed out that it was pay day for them and they needed to access money to pay bills.
HSBC posted: 'We’re really sorry that some customers are having issues accessing personal online and mobile banking.
Customers took to X (Twitter) to complain, with one asking 'Anyone else having issues with HSBC mobile banking app today'
HSBC apologized for the outage, adding that its IT teams 'are working hard' to get services back to noimal
Nationwide replied to a string of customers on X complaining that they had not received their wages into their accounts
'Our IT teams are working hard to get these services back to normal. You can still authorise online card purchases via SMS.'
Virgin Money and Nationwide also apologised to customers experiencing issues with digital banking services on Friday.
Nationwide replied to a string of customers on X complaining that they had not received their wages into their accounts.
'This has happened several times before', one user complained, while another said it was “twice now in the past couple of months” that they had experienced a delay.
Nationwide said it was 'aware there is a delay with some customers receiving their salary or pension payments today'.
Virgin also posted: 'We’re also aware of some intermittent issues with accessing online banking and our app.'
Lloyds doesn't appear to have acknowledged any problems on its social channels, although DownDetector shows outage spikes above the usual baseline.