Police probe ex-funeral parlour over 'mismanagement of human remains' - as family claims they've waited three years for a loved one's ashes to be returned

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An ex-funeral parlour which allegedly left mourners waiting for their loved ones' ashes for three years is being investigated for 'mismanagement of human remains'.

A. Milne Independent Funeral Directors - run by Steven Milne - is subject to a disciplinary process amid reports of grieving relatives not receiving the ashes.

Another family claimed they were refused a full refund after their deceased relative was left untouched for three weeks.

Police Scotland said enquiries into the Glasgow and Dumbarton based directors are at an 'early stage'.

The Glasgow branch in Balornock saw at least five forensic officers pictured outside on Friday.

A. Milne Independent Funeral Directors (pictured)  is subject to a disciplinary process

A police van pictured parked outside the ex-funeral directors in Glasgow on Friday

Police Scotland said enquiries into the Glasgow and Dumbarton based directors are at an 'early stage'. Pictured are police at the scene on Friday

The A. Milne website is now inaccessible with an error message displayed (above)

A spokesperson for Police Scotland said an investigation is 'ongoing into to the conduct of a former funeral company that had branches in Glasgow and Dumbarton'.

This is regarding 'the storage/return of cremated remains and allegations of financial misconduct', GlasgowLive reported.

They added: 'Enquiries are at an early stage.'

The National Association of Funeral Directors (NAFD) said the business is subject to a disciplinary process.

A spokesperson told Sky News it received a 'number of complaints' but the firm has 'stopped corresponding with us'.

However, they confirmed the directors have been formally notified that the complaints will be reviewed at a disciplinary meeting this month.

The A. Milne website is now inaccessible with an error message displayed.

The family of Dennis Smillie, who died in 2021, told Glasgow Live they paid £3,100 to the company for its services.

Dennis Smillie's ashes have been missing for nearly three years, his family said

David Ereslin was left touched for three weeks and his family only received a partial refund

They were unable to collect the ashes but the couple said that Steve, the director, offered to deliver them.

But three years on, the 'devastated' family are still waiting - and are unable to move on.

They told GlasgowLive: 'Three years down the line and my father-in-law's ashes still aren't here.

'My family is heartbroken - the kids are asking where their papa is and we don't have a clue. I just want him back. It would bring us all closure and relief.'

When David Breslin died aged 76, his family also used the company, paying £3,851.

But his grieving relatives were shocked to discover his body had been 'untouched for three weeks', still in his pyjamas.

They demanded a refund but only received less than half - £1,250.

His family told GlasgowLive: 'The stress was unreal. I felt it was all my fault and my stomach was churning on the day.'

MailOnline has contacted A. Milne Independent Funeral Directors for comment.