Watchdog probes if vets are 'ripping off' 16million pet owners in UK - and mulls cap on prescription fees after 'unprecedented' public outcry

CMA said it will start a formal probe over concerns about high pricesMain concerns is over the ability of pet owners to find 'basic information' 

The competition watchdog is considering a cap on vet prescription fees as it launches a major investigation into whether pet owners are getting ripped off.

The Competition and Markets Authority (CMA) has said it will start a formal probe over concerns about high prices and a lack of choice in the industry.

One of the main concerns is over the ability of pet owners to find 'basic information like price lists and prescription costs - and potentially overpaying for medicines.'

The watchdog is also worried about weak competition in some areas, driven in part by large companies snapping up smaller rivals.

The probe could result in a limit on vets' prescription fees and forcing top pet-care chains to break up parts of their business.

There are 16 million pet owners in the UK and the CMA estimates the vet market is worth around £5 billion a year.

The Competition and Markets Authority (CMA) has said it will start a formal probe over concerns about high prices (pictured: Brian Flynn and his beagle Flash - who he had treated abroad to avoid paying thousands of pounds in UK vet bills)

The Competition and Markets Authority (CMA) has said it will start a formal probe over concerns about high prices (pictured: Brian Flynn and his beagle Flash - who he had treated abroad to avoid paying thousands of pounds in UK vet bills)

There are 16 million pet owners in the UK and the CMA estimates the vet market is worth around £5 billion a year (pictured: Graphic of vet consultation prices around the UK)

There are 16 million pet owners in the UK and the CMA estimates the vet market is worth around £5 billion a year (pictured: Graphic of vet consultation prices around the UK)

A review into the sector was first launched last year, which asked pet lovers to come forward about their concerns(pictured: Flash's injured leg which he suffered during a holiday in France)

A review into the sector was first launched last year, which asked pet lovers to come forward about their concerns(pictured: Flash's injured leg which he suffered during a holiday in France)

A review into the sector was first launched last year, which asked pet lovers to come forward about their concerns.

Read More

£3,000 for a broken cat's leg, £1,900 for a dog's tooth extraction and medicine costing nearly FOUR times more than on Amazon: How owners are being held to ransom for their pets' lives by vets... with some going abroad to avoid sky-high costs

article image

But the decision to launch a full investigation comes after the watchdog received an 'unprecedented' number of responses from the public, with 56,000 owners and workers speaking out.

'The message from our vets work so far has been loud and clear - many pet owners and professionals have concerns that need further investigation,' Sarah Cardell chief executive of the CMA said.

'We've heard from people who are struggling to pay vet bills, potentially overpaying for medicines and don't always know the best treatment options available to them.'

Cardell added that while there are 'acute staff shortages and difficult working conditions' in the sector, the regulator felt that a full market investigation was necessary.

With many independent vet practices being snapped up by bigger chains in recent years, the CMA is concerned that pet owners may be not aware their vet is part of a group which owns others in their area, and possibly of services being sold to them.

Almost 60 per cent of veterinary practices were owned by large companies last year, up from 10 per cent in 2013. The largest names in the industry include Pets at Home, CVS and Medivet.

Dr Anna Judson, president of the British Veterinary Association, said: 'Whilst fees reflect the investment needed to keep practices financially viable and open, we recognise more can be done to improve client choice and vet teams are already taking action to address the CMA's specific concerns around transparency of fees and practice ownership.'

CMA boss Sarah Cardell said that while there are 'acute staff shortages and difficult working conditions' in the sector, the regulator felt that a full market investigation was necessary

CMA boss Sarah Cardell said that while there are 'acute staff shortages and difficult working conditions' in the sector, the regulator felt that a full market investigation was necessary

But she added that since the CMA first announced their review last September, vet teams 'have found themselves on the end of really unpleasant, often abusive behaviour'.

The watchdog's investigation will also look whether the current regulation in place, which was put together in 1966, is having a negative impact.

The probe will be conducted by independent investigators and concluded within 18 months.

Before it makes any conclusions, the CMA has offered tips to help owners get a better deal.

This includes going further afield to find a vet and asking about treatment options

OTHER NEWS

14 minutes ago

U.S. Open Complaints Grow After Paywall Frustrations: 'Atrocious' Sound & Graphics Issues Anger Golf World

14 minutes ago

Zain Davids, Shilton van Wyk bolster Blitzboks in last-ditch bid for Paris Olympics

15 minutes ago

Star Wars Outlaws: Ubisoft reveals details and gameplay of anticipated game

15 minutes ago

New poll suggests less than half of Americans plan to buy an EV for their next vehicle — here’s why

15 minutes ago

ATP Halle draw: Jannik Sinner finds out first opponent as world No 1 as he lands tricky draw

15 minutes ago

Corey Heim notches best Xfinity Series finish at Iowa Speedway

15 minutes ago

Biden, Trump step up outreach to Black men

15 minutes ago

Four nights in the Maldives taught me something I wish I'd known 10 years ago

15 minutes ago

My Spy The Eternal City official trailer

16 minutes ago

Jo Cox's sister warns that politicians are still forced to fear for their lives eight years after Labour MP's murder by far-Right thug

16 minutes ago

Lady Louise Windsor, 20, borrowed her mother the Duchess of Edinburgh's floral fascinator for Trooping the Colour

16 minutes ago

Kevin Campbell tells incredible story of a 14-year-old Wayne Rooney during Southport friendly in resurfaced footage of late striker, after the former England captain paid tribute to his ex-Everton team-mate following his death aged 54

16 minutes ago

Thatcherism, austerity, Brexit, Liz Truss... goodbye and good riddance to all that

16 minutes ago

Starmer called 'political robot'

16 minutes ago

Southgate expects 'everybody to enjoy' England's opening Euros match despite security concerns

16 minutes ago

The US Open Contender Who Created His Own Highly-Rated Golf Course

16 minutes ago

John Cale's lockdown music fuelled by rage

18 minutes ago

Operation Mincemeat: the West End hit is still the perfect mix of ingenious, silly and moving

23 minutes ago

Cian Uijtdebroeks feels he needs to slow down a bit: "Sometimes I just want too much"

23 minutes ago

Hargreaves Lansdown founders hold keys in £4.7bn takeover battle

23 minutes ago

Premier League referee Bobby Madley shares touching memory of Matija Sarkic's brilliant gag on national team duty with Serbia... as he pays tribute to Millwall star after his death aged 26

26 minutes ago

Motorcyclist, 23, dies after accident at junction of Bencoolen Street, Stamford Road

26 minutes ago

BIG3 Week 1 recap: Highlights, final scores, key takeaways from season opener

26 minutes ago

Would the Lloyds share price be higher if the bank was listed in the US?

26 minutes ago

Andrey Rublev to skip Olympics for the sake of his health

27 minutes ago

Bills Linebacker on Injury Watch After Minicamp

27 minutes ago

Knights rookie burns Edwards

27 minutes ago

Expect two rate cuts this year: Citi's Nathan Sheets

27 minutes ago

I’m relieved AI has come at the end of my investing career

27 minutes ago

Gas prices fall as rent, some food costs increase, latest CPI report shows

27 minutes ago

Emirates NBD announces prestigious LEED certifications awarded across branches in the UAE and Saudi Arabia

27 minutes ago

How to watch Serbia vs England for FREE: TV channel and live stream for Euro 2024 game today

27 minutes ago

All set for President Cyril Ramaphosa’s inauguration: How the day will unfold

27 minutes ago

Bridgerton season 3 part 2 release date and time on Netflix

27 minutes ago

Married At First Sight's Hayley Vernon gets baptised and announces she's 'found Christ' after quitting the 'soul destroying' adult industry

27 minutes ago

Epping death: Disturbing details emerge after wife allegedly bashed her husband Kevin Park to death with a hammer in their Sydney home

34 minutes ago

Lady Louise Windsor, 20, borrowed her mother the Duchess of Edinburgh's floral fascinator for Trooping the Colour

34 minutes ago

Brits amazed by UK island with tropical sandy beaches – and it's great for stargazing

35 minutes ago

Chelsea ready for almighty Bayern Munich transfer scrap but Liverpool still ominously lurking

35 minutes ago

Everton eye move for Man United defender as Jarrad Branthwaite replacement