Chaos at Heathrow after British Airways IT failure causes delays
Chaos at Heathrow after British Airways IT failure causes delays
- This story is developing, more to follow
Heathrow Airport is facing severe delays following an IT failure in British Airways' systems.
The UK's most popular airport said tonight on X that passengers travelling from Terminal 5 'may be impacted' by the failure in BA's Allocation systems.
Video from the Terminal taken tonight shows massive queues forming across the airport, as passengers struggle to correctly find their luggage.
Earlier tonight, British Airways sent a text to affected passengers that read: 'We're sorry to inform you that, due to a technical issue with our baggage allocation system at Heathrow, we can't guarantee that your bags will have travelled with you on your flight today.'
The airline added that it had sent out emails with further information to passengers.
More to follow.
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