Musician's sarcastic video on IndiGo's baggage handling draws a response from airline

Guitarist Piyush Kapoor shared a frustrating experience with IndiGo after alleging that the airline's staff damaged his guitar.

In the video, Kapoor demonstrates the struggles guitarists endure to achieve a tremolo effect, sarcastically suggesting that all one needs to do is book a flight with IndiGo. "You don't need to bend any wires or do anything else. Just book an IndiGo or any other flight, put it in a hard case or not, and the airline will break it down to ensure that you get that tremolo effect for free," he joked, playing the damaged guitar to showcase the 'music effect'.

Kapoor continued his sarcasm in the caption, thanking IndiGo for the 'incredible discovery' and noting he had left a thank you note at the airport, though he had not heard back. He also asked the airlines to teach their baggage handlers the meaning of the 'fragile' sticker.

Take a look at the video:

The video caught IndiGo's attention, prompting a response from their official account. "Mr Kapoor, we understand the sentimental value of personal items like your guitar. Rest assured, we prioritise the care of our customers' belongings and will work diligently to address this for you. Please share your travel details and contact number via DM to enable us to connect with you," they wrote.

Kapoor clarified that he wasn't seeking compensation but wanted to highlight the need for careful handling of musical instruments by baggage handlers.

This incident shows the broader issue of baggage handling and the need for better training and care to prevent damage to passengers' valuable and sentimental items, as this is not the first time such a complaint has been raised.