Drivers say they ended up with car trouble after Take 5 oil change or other maintenance

Yeah. Well, Scott, the drivers say they went in for things like this, an oil change, but that they came away needing costly repairs. Ben Brown has a 2020 Jeep like this one. He told me he took it to take 5 for an oil change May 1st and that a few hours later low oil pressure shows up on the dash and so I pulled over, opened up the oil reservoir and smoke was coming out of it. He says he called take 5 which towed his Jeep back to the shop. He says the business gave him this paper saying a part failed but not why. He told me the company promised to make things right, then said it had and that his SUV was ready for pick up. I jump in the Jeep, I drive down the road, I'm not a quarter mile away, check engine, a light comes on. He told me he went back and that the shop agreed to take it to the dealership for repairs. Brown says the dealer told him the Jeep needed a whole new motor. He blames take five. I feel abused. I mean, I have been put through it, the stress and anxiety and frustration. I heard similar stories from other drivers. They say they took their vehicles to take five and then had car trouble as well. Overheating, smoking, radiator damage, severe knocking, oil leaking, the list goes on. One emailed me she needed a whole new engine, which would cost $12,000 as of last check. Take Five has an F rating with the BBB, which lists more than 300 complaints in a single year. Many like the ones I've received, and individual drivers aren't the only ones who have complained. The city of Jacksonville, FL released this report last year. It says 45 law enforcement officers there complained about the business, saying it did substandard work on their patrol vehicles that often resulted in additional repairs that cost more money and took officers off the street. The company that owns Take 5 Driven Brands is actually based here in Charlotte, according to our news partner, the Business Journal. Last year, Take Five CEO was the highest paid chief executive of all public companies headquartered here, $29 million in total compensation, more than the heads of Bank of America, Duke Energy and Lowe's. Many of the drivers who contacted Action Nine said Take 5 did offer to pay for repairs, then gave them the runaround. I own a business. Mistakes happen. When I make a mistake, I pay to make it right. It's that simple. It's an honest mistake. I don't think there was any ill intention. Make it right now Take 5 e-mail me Customer satisfaction and quality service are of the utmost importance to Take Five. Our oil changes conform to vehicle manufacturer's warranties and help ensure long engine life. Our services are backed by a 30 day or 1000 mile warranty, subject to customers adhering to warranty conditions. Even in instances where warranties have expired or are voided by a customer. We make every effort to achieve a satisfactory outcome as our goal is to provide all of our customers with an enjoyable and convenient experience. Well, there's a lot of oil change places out there. Jason, what do you want drivers to know no matter where they might go to get this done? Yeah, well, a few basic things. If any mechanic, no matter where you go, if any mechanic damages your vehicle, think of it like any car accident. Whoever caused the damage should foot the bill. So ask the shop to pay. If that doesn't work, you can always try your insurance, assuming you have the right kind of policy. And if that doesn't work, you may want to talk to a lawyer. We're live in North Charlotte. Jason Stejanki, Channel 9, Eyewitness News. All right, Jason, thank you.