United Airline's explanation for booting mom and baby off flight

United Airlines has issued a bizarre explanation for why a mom and her 16-month-old son were booted off one of their planes after she claimed she was barred for misgendering a flight attendant.

Jenna Longoria was prevented from boarding the flight from Austin from San Francisco on Wednesday following an altercation with staff.

She claimed the incident began after she 'accidentally' used the wrong pronouns for a flight attendant and ended with her, her mom and baby son all ejected from the flight.

However, United Airlines have since cast aspersions on her version of events by issuing a statement on what happened.

'A party of three traveling out of San Francisco today was not allowed to board following a discussion about having too many carry-on items,' a spokesperson said.

Jenna Longoria accused United Airlines of preventing her and her mom from flying from San Francisco to Houston on Wednesday after she used the wrong pronoun for a flight attendant

'The matter was resolved and the customers took a later United flight to finish their trip.'

However, before she was apparently rebooked Longoria took to Instagram to vent about the situation.

'They're saying it's a hate crime that I did and that I might not even be able to ever fly United again,' she fumed in one clip.

'I will tell you what happened now, I got one of the flight attendant's pronouns wrong and the other flight attendant didn't like it,' Longoria explained.

'I said, "I'm really sorry, I'm not very versed in pronouns," I was holding my son, he was having a temper tantrum, I had the car seat on my back.

'I wasn't really focusing on anything except getting my son's car seat on the plane and getting him comfortable.'

But the airline has since stated the dispute began over a conversation about having too many carry on items

The mom claimed the flight had taken off without her but with her luggage containing medication still on board

Even in her videos it appeared there was more to the story, with another showing a United Airlines staffer suggesting that Longoria had done more than  just confuse pronouns.

In the clip, she can be seen talking to a United staff member who informs her it was the captain's decision to deny her from the flight for 'what came out of your mouth'.

The employee also tells her 'there was some more that I heard', beyond the pronoun error.

'They basically said tough luck and they won't tell me exactly what I said,' Longoria said.

In another clip, the desperate mom is seen pleading with her 20,000 Instagram followers for advice on what her rights are.

'We don't know how we're going to get back today,' she said. 'I don't know what to do, I really don't know what to do.'

DailyMail.com has contacted Longoria for comment.

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