Emirates calls teen’s father at 4 am after she misses flight: ‘Communication delivery was so effective’
A man recently praised Emirates and took to social media to share the way they handled a situation in which his 15-year-old daughter had missed a connecting flight, while flying from Morocco to Chennai.
Writing on X (formerly Twitter), the man narrated the experience of his daughter- flying alone for the first time-having missed her connecting flight from Dubai and how he received a call at 4 am from a “most calm & reassuring executive”, after which he was not concerned about his daughter’s safety.
The man added that the communication delivery from Emirates was so effective that he never had to worry about his daughter’s safety and praised the airline for handling the situation in the manner that they did, considering how Dubai had witnessed floods in the past few weeks.
The man’s post saw a lot of responses from users, some of whom said they were not surprised by the way Emirates had handled the situation.
“I’m not surprised about it as the airlines raises the bar always when it come to service and customer satisfaction,” one user wrote.
“Emirates is known for that, if you travel with them you are in safe hands, that’s why worldwide people trust this airline,” another user wrote.
“I have flown on Emirates many times and have always found them to deliver fantastic customer service,” a third user wrote.
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