FAA launches probe of Boeing following door plug incident

The Federal Aviation Administration said it is conducting an investigation of Boeing after a defective door plug fell out of an Alaska Airlines plane last week, forcing an emergency landing.

“This incident should have never happened and it cannot happen again,” the FAA said in a statement, noting it has formally notified Boeing of the probe.

The door plug for the fuselage of a Boeing 737 Max 9 fell off a few minutes after Alaska Airlines Flight 1282 took off from Portland International Airport on Friday, depressurizing the cabin and exposing passengers to open air thousands of feet above ground. Passengers captured footage showing a hole where the door plug came loose.

Boeing said in a statement, “We will cooperate fully and transparently with the FAA and the NTSB on their investigations.”

The FAA said its investigation will “determine if Boeing failed to ensure completed products conformed to its approved design and were in a condition for safe operation in compliance with FAA regulations.”

The Boeing logo is displayed on Boeing buildings on Jan. 8, 2024, in El Segundo, Calif.

The Boeing probe is a result of the door plug incident and “additional discrepancies,” the FAA said.

“Boeing’s manufacturing practices need to comply with the high safety standards they’re legally accountable to meet,” the agency said.

Every Boeing 737 Max 9 with a plug door will remain grounded until the administration determines that each can safely return to operation, the FAA said Tuesday. The pause affects about 171 planes worldwide.

MORE: Investigators say fallen Alaska Airlines door plug has been found

“The safety of the flying public, not speed, will determine the timeline for returning the Boeing 737-9 Max to service,” the FAA said Thursday.

The Alaska Airlines emergency incident is being investigated by the National Transportation Safety Board.

Boeing CEO Dave Calhoun told employees on Tuesday that the company is “going to approach” the midair emergency by starting with an acknowledgment of “our mistake.”

The fuselage plug area of Alaska Airlines Flight 1282 Boeing 737-9 Max, which was forced to make an emergency landing, is seen during its investigation by the National Transportation Safety Board in Portland, Ore, Jan. 7, 2024.

“We’re going to approach it with 100% and complete transparency every step of the way,” Calhoun said during a meeting with employees at the 737 production facility in Renton, Washington. “We are going to work with the NTSB who is investigating the accident itself to find out what the cause is.”

The focus of the NTSB investigation is on the single aircraft, but could be broadened as more is learned, board Chief Jennifer Homendy said.

“However, at some point, we may need to go broader. But right now we have to figure out how this occurred with this aircraft,” Homendy said Tuesday on ABC News’ “Good Morning America.”

MORE: ‘We were going to die’: Passengers on Alaska Airlines jet speak out about door plug blowout

The fittings at the top of the door plug fractured, Homendy said. The NTSB examination has shown that those fittings were fractured, allowing the plug door to move upward and outward, she said.

“We don’t know if the bolts were loose. We don’t know if bolts were in there fractured or possibly the bolts weren’t there at all,” she said. “We have to determine that back in our laboratory.”

Alaska Airlines announced Thursday that it offered full refunds to all passengers of Flight 1282 and also “provided a $1,500 cash payment to cover any incidental expenses to ensure their immediate needs were taken care of.”

On Monday, United Airlines said it had found loose bolts on its 737 Max 9 fleet during inspections ordered after Friday’s incident involving an Alaska Airlines flight.

A bipartisan group of senators is also asking questions about Boeing’s quality control in manufacturing planes and oversight of its contractors in the wake of the Alaska Airlines flight incident.

In a letter to Calhoun on Thursday, the lawmakers — Sen. Ed Markey, D-Mass.; Sen. J.D. Vance, R-Ohio; and Sen. Peter Welch, D-Vt. — called United’s finding of loose bolts a “serious oversight” on Boeing’s part and said they are “deeply concerned that the loose bolts represent a systemic issue with Boeing’s capabilities to manufacture safe airplanes.”

ABC News’ Amanda Maile, Clara McMichael and Kevin Shalvey contributed to this report.