Nvidia CEO Jensen Huang: We're moving from world of software to producing digital intelligence

Since the last time I was here about a year ago, sitting down with ServiceNow CEO Bill McDermott and NVIDIA CEO Jensen Wong, NVIDIA stock has just about tripled. So I sat down with them again today to talk about how much farther this AI run can go. Here’s what he said. There’s a full stack transformation that’s happening, Bill said. That said very, very appropriately and truthfully that we were the first company to hook up together in the world of enterprise to reinvent the full stack. That was five years ago, recognizing that every layer of computing was going through its transformation, accelerated computing from general purpose computing, the acceleration libraries, pre trained models, generative AI. And then recognizing that the enterprise ecosystem, enterprise it is sitting on a gold mine. They’re sitting on a gold mine because they have access to data, customer experiences. They already create tools that are used by the world’s enterprises. ServiceNow is used in just by every company in the world and video is built on ServiceNow. They have the tools. Could you imagine if on top of that you created suites of digital intelligent agents that help you use the ServiceNow tools that help you interact, pick tools from other platforms, interact with the ServiceNow platform, help customers solve problems a lot faster. Insider company, we already use ServiceNow and we’ve been able to through the use of AI being able to reduce our service of our customers, of our employees from 10s of minutes to seconds. And so that ability to help self-serve customers reduces a lot of cost for us, of course, but it enhances the customer experience, our employee experience for all of us. How long is this business process retooling going to take to really get escape velocity? Well, you know, one thing, John, this is not going to be helpful to people that decide to have second mover advantage. Jensen was very clear today. I’m also very clear customers have to start planting the flags now. Jensen gave the example on how fast the train is moving when you watch it go by. But if you’re on, it doesn’t feel so fast. So we already see with our Gen. AI suite of offerings, the fastest growing product in the history of ServiceNow and our net new customers that are joining the ServiceNow family here are growing faster than ever. So this is going to be an exponential, not an incremental moment. And when you look at this show floor year over year, it’s nearly doubled. And these are developers, these are people that actually are building software, building dreams, driving performance in their companies. And if you see the floor, people are pumped up and ready to go. We had travelers today talking about reinventing claims management and the underwriting process. Yesterday we had the Schwartz group from Germany reinventing retail through AI and real time experiences for customers. So this isn’t like anything else we’ve ever seen. And when you see, you know, text to code and natural language, that’s cool. But when you start going multimodal and now you’re seeing objects and soon videos and avatars that we’re building within video. This is a renaissance, John. This is a once in a generation moment. Yeah. And Speaking of multimodal Jensen, I can’t help but notice a sort of irony in you got these avatars, this presentation showing the future of business and then at the same time you’ve got these cuts happening in the video game industry, right, which was core to sort of NVIDIA. One point O, it’s like that gaming technology and maybe developer experience is getting broader, but those who develop it are going through a period of upheaval. What’s your perspective on sort of the displacement that’s happening at the developer level even at the same time? Well, AI is is of course. And you mentioned earlier also that we’re moving from the world of producing software to producing intelligence, digital intelligence. And this industry is going through its renaissance, moving from producing software, creating tools that people use to now intelligence that people that engage people. There’s a whole lot of different ways you can engage present artificial intelligence to the market and to customers. You could either have the customer come into the digital system, if you will, That’s basically what’s happening when you’re interacting with a chat bot, or you could have the artificial intelligence system reach out to you, rendering the 3D digital human being able to express itself in a much more human way. It’s it’s leaning into you to try to engage. You make it easier for you to engage. We’re going to see a lot more of these digital twinning systems and the future of artificial intelligence is going to require a lot of digital twin systems. So the ability to understand and how to use these multimodal technologies, including 3D graphics, is going to be really essential to just about every enterprise platform.