Map shows DirecTV outage that has hit 11 markets as users complain they 'can't watch anything'

DirecTV is a hugely popular streaming service in the United States

Scores of DirecTV customers in the United States have complained their service wasn’t working on Tuesday, February 27. There have been over 1,174 problems reported in just one day, with this map, created by DownDetector, showing the geophysical spread of the outages across the country.

The areas most impacted by the outage include Las Vegas, Minneapolis, Indianapolis, Miami, Cincinnati, New York City, Chicago, Charlotte, and Columbus, according to the DownDetector map.

DirecTV wrote on X that they were working to resolve the issues, with customers unable to watch their favorite shows on some of their favorite TV channels. “We’re aware and are working to resolve an issue affecting some satellite customers. We apologize for the inconvenience and appreciate your patience.,” they said in a statement.

If you can’t see the map below, click here.

“Some DIRECTV via Satellite customers are experiencing error code 771 on multiple local and national channels. We’re aware and working to resolve,” the programming distributor said.

Frustrated customers took to social media to vent their disappointment. ‘FutFootball24’ on X asked: “Why can’t I get NewsNation this morning?” Another customer wrote: “So it appears DirectTV may be having issues this morning. If you subscribe to DTV in the Valley and have seen either a 773 error code or a 99 (cb) error code, let us know in the replies.”

One user mentioned being “on hold” for 20 minutes before giving up. DirecTV, as per its website, has been a leader in entertainment for nearly 30 years, allowing up to three simultaneous streams on mobile or streaming devices away from your home network.

Another customer said they had been waiting for nearly two hours and hadn’t gotten an answer yet from the company’s customer service team: “My chat is still open since 8:33 AM. Still no response at 10:24 AM.”

Another user, Luckyoes53, hinted at possibly changing services due to the outage. They posted: “Problems today with watching @NEWSMAX @NewsNation and @FoxBusiness. Hmm are you censoring now? Might be time to switch services. Amazing All the other news channels come in just fine.”

Another user complained: “After over an hour on hold, I got a hold of tech-support they’re having a dispute with the local channels. Would’ve been really nice if DIRECTV let us know as I just wasted the last few hours messing with this.”

A different social media user suggested a temporary fix while the issue is being resolved, writing: “It’s more than your locals, folks. Check your satellite signal in the menu section and you will see that Sat 99cb is all zeros. That’s a nationwide issue occurring right now. Temporary solution is go to or turn back on your SD channel access.”

One unhappy customer said: “DIRECTV is for s**t. If you have satellite stay with it. The customer service sucks. The people at the AT&T stores don’t tell the truth.”

Someone from near Austin in Texas reported: “All local channels out and some other channels out too but not all.” The company told one customer that if their set-top box is connected to the internet, they might be able to use SignalSaver to watch their usual stations.

Earlier in the month, DirecTV customers had another problem – this time while trying to watch the Super Bowl. Their special 4K channel stopped working during the match for over an hour. On social media, DirecTV said: “We apologize for the inconvenience. There’s an ongoing outage on Channel 105 4k live events, and we are working to resolve.”

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