Video: Switchboard operator weeps as she admits sending 'crash team' to the wrong part of the hospital when grandfather, 65, collapsed after claiming she found radiographer's accent 'difficult' to understand
[video_shortcode_video_html_5 src="https://videos.dailymail.co.uk/video/mol/2024/05/23/4026571906779953093/1024x576_MP4_4026571906779953093.mp4" itemprop="image" content="https://videos.dailymail.co.uk/video/mol/2024/05/23/4026571906779953093/1024x576_MP4_4026571906779953093.mp4" data-src="https://videos.dailymail.co.uk/video/mol/2024/05/23/4026571906779953093/1024x576_MP4_4026571906779953093.mp4"]