Singapore Airlines Bayar Ganti Rugi Penumpang Rp 42 Juta karena Kursi Pesawat Tak Bisa Direbahkan

singapore airlines bayar ganti rugi penumpang rp 42 juta karena kursi pesawat tak bisa direbahkan

Ilustrasi pesawat Airbus A350-900 yang dioperasikan oleh maskapai penerbangan Singapore Airlines.

KOMPAS.com – Singapore Airlines membayar ganti rugi kepada pasangan suami istri asal India, Ravi dan Anjali Gupta sebesar 3.580 dollar Singapura atau sekitar Rp 42,6 juta karena kursi tidak dapat direbahkan secara otomatis.

Pasangan tersebut memesan penerbangan dari Hyderabad, Telangana, India menuju Australia melalui Singapura pada 23 Mei 2023.

Dalam perjalanannya, mereka mengeluh kursi kelas bisnis yang seharusnya dapat direbahkan secara otomatis justru harus dilakukan secara manual, dikutip dari The Independent.

Akibat kerusakan tersebut, Ravi dan Anjali mengaku tak bisa beristirahat selama 4 jam 50 menit perjalanan.

Mereka terpaksa menerima perjalanan kurang nyaman dengan tiket seharga 1.090 dollar Singapura atau Rp 17,648 juta.

Mulanya, Singapore Airlines menawarkan reward berupa 10.000 KrisFlyer Miles per orang. Namun, tawaran tersebut ditolak oleh Ravi dan Anjali.

Sebagai informasi, KrisFlyer Miles merupakan program khusus reward dari Singapore Airlines.

Terima ganti rugi karena menang gugatan

Ravi Gupta merupakan Direktur Jenderal Kepolisian di negara bagian Telangana, India bagian selatan.

Ia dan istrinya melayangkan tuntutan kepada Singapore Airlines atas ketidaknyamanan dan mengeklaim diperlakukan seperti penumpang kelas ekonomi.

Komisi Penyelesaian Sengketa Konsumen Distrik kota Hyderabad, Telangana, India memenangkan Gupta dan istrinya.

Lembaga tersebut juga memerintahkan maskapai Singapore Airlines untuk membayar ganti rugi ditambah dengan bunga 12 persen.

Selain membayar ganti rugi, maskapai asal Singapura tersebut juga diharuskan membayar 100.000 rupee India atau Rp 19,397 juta untuk “penderitaan fisik dan mental”.

Maskapai tersebut juga wajib membayar ganti rugi sebesar 10.000 rupee India atau Rp 2 juta untuk biaya pengaduan.

Tanggapan maskapai

Atas tuntutan tersebut, Singapore Airlines menyatakan menerima keputusan Komisi Penyelesaian Sengketa Konsumen Distrik kota Hyderabad.

Mereka juga meminta maaf kepada Ravi dan Anjali Gupta atas ketidaknyamanan yang disebabkan oleh masalah teknis.

Maskapai tersebut mengatakan, meskipun sandaran otomatisnya terganggu, sandaran tersebut sebenarnya masih bisa digunakan secara manual.

Juru bicara Singapore Airline mengungkapkan, pihaknya tidak dapat memindahkan pasangan tersebut ke bangku lain karena penerbangan sedang penuh.

“Kru kami secara proaktif memeriksa para pelanggan ini secara rutin dan menawarkan untuk merebahkan kursi secara manual bila diperlukan,” ungkap pihak Singapore Airlines.

OTHER NEWS

33 minutes ago

Giada De Laurentiis, 53, says she is enjoying a 'blissful recovery' after having 'a minor sinus surgery'

33 minutes ago

Molly Sims reveals she traveled two hours and hid behind a bush so her daughter Scarlett, nine, could meet Taylor Swift

33 minutes ago

David Ornstein says fans should NOT expect player at Liverpool next season

34 minutes ago

Trump Is Rarely Silent, but Testifying Would Be ‘Really Dangerous’

34 minutes ago

Vatican tightens rules on apparitions to thwart social media hoaxers

34 minutes ago

Shoppers bag nearly £200-worth of free SPF and beauty buys in deal that scans under £60

37 minutes ago

Donald Trump watches 18-year-old son graduate from secondary school

37 minutes ago

Rieder: Fed Should Cut Rates to Tame Inflation

37 minutes ago

Several products recalled from same baby brand over safety concerns

37 minutes ago

'That's something we're looking to do again tonight': Avalanche confidence high ahead of Game 6 vs Dallas Stars

37 minutes ago

How beating your coffee addiction could improve alertness and save money

37 minutes ago

Toronto eliminated from PWHL finals

37 minutes ago

US Space Force is launching more missions than ever. Lawmakers worry America's spaceports can't keep up

37 minutes ago

Munich airport disrupted due to climate protester

40 minutes ago

Arsenal news: Mikel Arteta talks next job as club stalwart confirms Emirates exit

41 minutes ago

Devils Re-Sign Kurtis MacDermid to Three-Year Contract

41 minutes ago

Research links sleep apnea severity during REM stage to verbal memory decline

41 minutes ago

Getting into Valhalla during the PGA isn't easy on a good day. Then came a perfectly imperfect storm

41 minutes ago

Few requests from early adopters to reposition ERP 2.0 units to driver’s footwell so far: LTA

43 minutes ago

This Corvette Has Been Driven 844 Miles Since New. Now You Can Own It

45 minutes ago

How kids are making money in regional South Australia

45 minutes ago

Mokwena commends Maswanganyi’s contributions for PSL Player of the Season

45 minutes ago

Microsoft reportedly set to make new Call of Duty available on Xbox Game Pass

45 minutes ago

Paralympics count on team effort to create Paris Games breakout

45 minutes ago

Widespread power outages from deadly Houston storm raise new risk: hot weather

45 minutes ago

Joseph Gordon-Levitt thought of late brother 'every day' while filming with Eddie Murphy

45 minutes ago

Hailey Bieber shows off baby bump while on date with husband Justin Bieber at Billie Eilish’s listening party

48 minutes ago

Markus Burton Will Return To Notre Dame For the 2024-25 Season

49 minutes ago

Soweto-born forward set to choose Kaizer Chiefs over Al Ahly?

53 minutes ago

Video: Gold Coast Titans star Klese Haas pays tribute to father facing the death penalty and deceased brother in emotional try celebration

53 minutes ago

From Stamford Bridge to Munich via Wembley, DOMINIC KING compiles the 10 most significant games of Jurgen Klopp's nine-year reign at Liverpool

53 minutes ago

Rose Byrne is effortlessly chic in a beige canvas suit and quirky purple floral blouse as she discusses her hit Apple TV+ shows in NYC

53 minutes ago

Selena Gomez is the epitome of classic glamour in busty navy blue dress as she grabs dinner during the 77th Annual Cannes Film Festival

54 minutes ago

The Long-Awaited M&A Comeback

54 minutes ago

Scientists use generative AI to answer complex questions in physics

54 minutes ago

Temporary pier built by U.S. in Gaza receives 1st aid shipment

54 minutes ago

Johor Causeway’s motorcycle lane to close intermittently from May 19 to June 5

55 minutes ago

Smallbone scores as Southampton set up Wembley showdown with Leeds

55 minutes ago

5 best shows like 'Franklin' to watch after the finale

56 minutes ago

Rain and players' departures steal IPL's shine over the last leg

Kênh khám phá trải nghiệm của giới trẻ, thế giới du lịch