Qantas passengers to receive up to $450 after major blunder

Qantas passengers to receive up to $450 after major blunder

Qantas will pay millions of dollars in compensation to passengers after reaching an agreement with the ACCC to settle a lawsuit against the airline for selling seats on flights that had already been cancelled.

More than 86,000 customers who made a booking on a flight two or more days after the cancellation decision had been made will be compensated as part of this program.

Those impacted customers will receive $225 for domestic/trans-Tasman flights and $450 for international flights. This is on top of any refund or alternative flight already offered to these customers.

Payments will be available through a dedicated online portal facilitated by professional services firm, Deloitte, and will be independently audited.

Qantas will be notifying impacted customers via email from next month with details about how they can lodge a claim. Further information can be found at www.qantasremediation.deloitte.com.au

Qantas Group CEO Vanessa Hudson said: ‘Today represents another important step forward as we work towards restoring confidence in the national carrier.

‘When flying resumed after the COVID shutdown, we recognise Qantas let down customers and fell short of our own standards.

‘We know many of our customers were affected by our failure to provide cancellation notifications in a timely manner and we are sincerely sorry.

‘The return to travelling was already stressful for many and we did not deliver enough support for customers and did not have the technology and systems in place to support our people.

‘We have since updated our processes and are investing in new technology across the Qantas Group to ensure this doesn’t happen again.’

Read more