NOW you can contact the President with a SASSA complaint

NOW you can contact the President with a SASSA complaint

We have no doubt most of the 150 000 grant recipients with newly suspended accounts will want to contact the President with a SASSA complaint. And that’s entirely fair after the South African Social Security Agency suspended SASSA profiles for potentially fraudulent activity at the start of 2024.

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The mass suspension of SASSA accounts, mostly related to Children’s Grants. But it got us thinking about the best way to lodge a complaint that actually gets heard. So, if the agency itself seems unable or unwilling to field complaints, who can you escalate matters to?

CONTACT PRESIDENT WITH A SASSA COMPLAINT

President Cyril Ramaphosa. Photo: X/CyrilRamaphosa

We were intrigued to see you can in fact contact the President with a SASSA complaint. It’s known as the President’s hotline. Simply dial 17737. The Gov.za website says members of the public can use the toll-free hotline to lodge queries or complaints relating to any government services. There you go, SASSA is government aid.

If the agency is unhelpful or unresponsive, you can also contact the President with a SASSA complaint by emailing [email protected]. The idea behind this is to create an interactive, accessible and responsive government, says the Office of the Presidency. Its office is supported by a network of public liaison officers in national departments, provinces and municipalities. Theoretically, this means it should be able to get a lot more done than overworked SASSA officials.

FUTURE OF SASSA GRANTS

The ANC warns that SASSA grants may go away if it losses the 2024 National Elections. Picture: File.

Government grants will be a big factor in this year’s National Elections. Speaking at the ANC’s 112th birthday celebration in Mbombela this week, President Ramaphosa warned that initiates like SASSA could disappear if the ANC was not reelected. However, parties like the EFF and DA responded by saying they would up social grants and ‘do them properly.’

NEXT READ: SASSA Grant-in-Aid for 2024 explained

Would you consider contacting the President with a SASSA complaint? Be sure to share your thoughts with our audience in the comments section below. And don’t forget to follow us @TheSANews on X and The South African on Facebook for the latest updates.

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