Akasa Air enhances its pet-travel service, says carried over 3,200 pets since the launch
Akasa Air enhances its pet-travel service, says carried over 3,200 pets since the launch
Akasa Air on May 8 announced key enhancements to its pet-travel service – ‘Pets on Akasa’ as it now allows customers to travel with pets weighing up to 10 kgs (including the weight of the container) in the cabin – an increase from the previous limit of 7 kgs. The airline has carried more than 3,200 pets since the service launched in November 2022.
In addition, the airline is implementing an enhanced travel certificate policy for pets to provide greater flexibility for customers. Travel certificates issued for pets will now remain valid for up to 15 days instead of three days. Customers travelling for longer than 15 days will be required to obtain a new travel certificate, as per a company release.
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Other services such as a pre-booked window seat, priority baggage delivery and priority boarding is being given to these customers.
Furthermore, Akasa Air has also partnered with Umeed for Animals Foundation to implement best practices by collaborating across processes and policies to continuously enhance pet comfort and safety.
Revenue and Costing
Akasa Air’s pet service has contributed to revenues of around Rs 1.5 – Rs 1.75 crore since the airline launched the service in November 2022, a senior airline official told Moneycontrol. On average, a one-way travel ticket for one pet in a cabin costs customers between Rs 4,000 – Rs 6,000 across domestic routes in India.
Belson Coutinho, Co-Founder and Chief Marketing & Experience Officer, at Akasa Air said, “This positive change not only reinforces our commitment to listening to feedback from our customers but also endorses our culture of using feedback for continuous improvement.”
‘Pets on Akasa’ allows customers to travel on domestic flights across
22 cities with their cats and dogs in the cabin or cargo, based on their weight