Zomato Terminates Employee Who Told a Customer 'Hindi Is Our National Language'

Asia's Tech News Daily

The ‘never-have-a-bad-meal’ food delivery company Zomato gave a bad experience to a customer. The company invited trouble after its employee slammed a customer, in a grievance redressal conversation, for not knowing Hindi. 

Zomato Terminates Employee Who Told a Customer 'Hindi Is Our National Language'

Freepik

Ordered food in zomato and an item was missed. Customer care says amount can’t be refunded as I didn’t know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn’t know Tamil. @zomato not the way you talk to a customer. @zomatocare pic.twitter.com/gJ04DNKM7w

— Vikash (@Vikash67456607) October 18, 2021

The customer shared his experience on twitter and the social media giant was stormed with #Reject_Zomato tweets.

Taking cognizance of the matter, Zomato issued an official statement and apologised for the employee’s behaviour. Releasing a statement in both Hindi and Tamil, it tweeted, “We hope you give us a chance to serve you better next time. Pls don’t #Reject Zomato.”

“We have terminated the agent for negligence towards our diverse culture. This customer care agent’s statements do not represent our company’s stance towards language and diversity. We are building a Tamil version of our app,” read the statement. 

The customer, identified as Vikash, on Monday ordered food and one of the items was missing. He informed the customer care about the issue. During the conversation, Vikash said, “If Zomato is in Tamil Nadu they should hire someone who knows the language and help me get a refund.” To which Vikash was told, “For your kind information, Hindi is our national language. So, everybody should know Hindi at least a little bit.” The employee also told Vikash that he tried calling the restaurant five times but was not able to communicate because of “language barrier”.

Infuriated by the incident, Vikash took screenshots of the conversation and posted them on Twitter, tweeting, “Ordered food from Zomato and an item was missing. Customer care says the amount cannot be refunded as I don’t know Hindi. Tagged me a liar as he did not know Tamil. @Zomato not the way you talk to a customer.”

Soon after netizens joined the war and slammed the food delivery giant for its behaviour. They were up in arms with Vikash and asked Zomato to issue an apology immediately.

The matter also caught the attention of  Dharmapuri MP Dr Senthilkumar who tweeted, “From when did Hindi become a national language? Why should the customer in Tamil Nadu know Hindi? Kindly address your customer’s problem and apologize.”

Team @zomato @zomatocare from when did Hindi become a National language.



Why should the customer in Tamil Nadu know hindi and on what grounds did you advise your customer that he should atleast know a little of Hindi.



Kindly address your customer’s problem and apologize. https://t.co/KLYW7kRVXT

— Dr.Senthilkumar.S (@DrSenthil_MDRD) October 18, 2021

The incident went  viral with over 3,500 retweets and 7,000 likes. Soon #Reject_Zomato started trending. The concerned Zomato staff swung into action and termed the incident “unacceptable”. 

 

Internet Explorer Channel Network
Asia's Tech News Daily
News Related

OTHER NEWS

HDFC Multi Cap Fund: One-Stop-Solution To Diversify Across Market Cap Segments

featurHDFC Multi Cap Fund serves as a one-stop-solution for investors looking to diversify their portfolios across different market cap segments. It is an open-ended equity scheme with category diversification – ... Read more »

Storyboard18 | Amazon, Asian Paints and Tata Tea emerge as India's most purposeful brands, report 

Tata Tea emerged as the most purposeful leaders in India in the FMCG category, according to the 2021 Kantar BrandZ report that also ranked brands such as Surf Excel, Taj ... Read more »

Drona Pay Raises INR 3.2 Crore In Seed Round

Drona Pay has raised INR 3.2 crore in Seed funding. The round was led by Varanium Capital and Credit Saison. Other investors included Kunal Shah, Jitendra Gupta and Amrish Rau, ... Read more »

Breastfeeding UK MP rebuked for bringing baby to parliament

Stella Creasy, an opposition Labour lawmaker, has campaigned for MPs to be offered full maternity cover. A British MP won a promise of parliamentary reforms on Wednesday after she was ... Read more »

Watch: Twinkle Khanna singing Adele's 'Easy On Me' is all of us bathroom singers

Khanna shared a video of her singing a few lines from Adele’s “Easy On Me”. Twinkle Khanna is known for her sharp wit and ability to laugh at herself. The ... Read more »

Grocery workers suffer the mental health effects of customer hostility and lack of safety in their workplace

With the holiday season here, consumers are understandably desperate for a “normal” holiday season. For many, that includes big family dinners and Black Friday shopping sprees. Ben Hasty/MediaNews Group/Reading Eagle ... Read more »

Sputnik Light To Be Launched In India by December

The Sputnik Light COVID-19 vaccine is likely to be launched in India by December this year, said The Russian Direct Investment Fund (RDIF). Pexels “We are hopeful for the launch ... Read more »

3 Steps That Help Elevate Brand Experiences In Any Genre

Manish Mickey Oberoi is renowned for his magic with clients, helping them meet their business goals through brand stories.  Handout Working with A-listers and Fortune 500 businesses alongside spearheading events ... Read more »

Crypto And DeFi Markets Growing In Asia Despite Market Rocking

The growing Crypto market has, for several years, had a thriving community in Asia. The world’s most populous continent has seen enthusiastic Crypto adoption across the region, with large economic ... Read more »

The Government Is Not Immune to Account-Takeover Fraud, and That Could Be Trouble for You and Me

Government agencies (and their customers) aren’t immune to cyber-attacks. In fact, they’re often a more tempting target with an extensive network of compromised personal data available for sale, or provided by ... Read more »

Learn the World's Most Popular Programming Language

Python is one of the world’s most popular programming languages for good reason. Its general-purpose nature makes it useful in fields as diverse as web development, data science, and even ... Read more »

5 Ways Entrepreneurs Can Shape the Future of Social Media

Surveying the last few years, it might seem like a bad time to get involved in social media. Twitter and Facebook are behemoths of American business, but their reputations are in ... Read more »

Top Apps and Software Entrepreneurs Can Get for Black Friday

No entrepreneur can do it all alone. Between valuable partners and valuable technology, you need help to make your small business soar to its potential. If you’re in the market ... Read more »

The Future of Data Localization in a Globalized World

In keeping with the increasing importance of data in the global economy, governments have become more given to putting restrictions on the flow of data across their borders. According to ... Read more »

Watch: Brazilian teen drives tractor to birthday party. Anand Mahindra is thrilled

Anand Mahindra shared a video of the Brazilian teen driving the tractor to her birthday party. A Brazilian teenager celebrated her fifteenth birthday in a manner that people her age ... Read more »

Xponents Raises $1.56 Million In Seed Round

Xponents has raised $1.56 million in Seed funding from UAE-based venture capitalists. The funds will be used to create and enhance its upcoming state-of-the-art AI-based platform. Xponents With an idea ... Read more »

2 Great Stocks to Buy in December for Long-Term Growth

The market pulled back slightly ahead of the Thanksgiving holiday. But the S&P 500, the Dow, and the Nasdaq all still trade within touching distance of their records, driven higher ... Read more »

Watch: Richard Branson surprises woman who won 2 tickets on Virgin Galactic space flight

Virgin Galactic founder Richard Branson surprised Keisha Schahaff with the news at her home. A health coach from Antigua and Barbuda has won two tickets worth almost $1 million to ... Read more »

Goldman Sachs (GS) Stock Sinks As Market Gains: What You Should Know

Goldman Sachs (GS) closed the most recent trading day at $399.19, moving -1.76% from the previous trading session. This change lagged the S&P 500’s 0.23% gain on the day. Elsewhere, ... Read more »

KB Home (KBH) Stock Sinks As Market Gains: What You Should Know

KB Home (KBH) closed the most recent trading day at $43.54, moving -0.98% from the previous trading session. This move lagged the S&P 500’s daily gain of 0.23%. Elsewhere, the ... Read more »

Coupa Software (COUP) Outpaces Stock Market Gains: What You Should Know

Coupa Software (COUP) closed at $203.13 in the latest trading session, marking a +0.92% move from the prior day. This move outpaced the S&P 500’s daily gain of 0.23%. Meanwhile, ... Read more »

Albertsons Companies, Inc. (ACI) Stock Sinks As Market Gains: What You Should Know

Albertsons Companies, Inc. (ACI) closed at $34.83 in the latest trading session, marking a -1.22% move from the prior day. This move lagged the S&P 500’s daily gain of 0.23%. ... Read more »

Lands' End (LE) Stock Sinks As Market Gains: What You Should Know

In the latest trading session, Lands’ End (LE) closed at $25.87, marking a -1.86% move from the previous day. This change lagged the S&P 500’s 0.23% gain on the day. ... Read more »

Slight Relief Rally Ahead of Thanksgiving Holiday

This is the last of the market summary pieces in this space until Friday morning. We all here at Zacks will be enjoying the Thanksgiving Day holiday Thursday, taking advantage ... Read more »

Lennar (LEN) Stock Sinks As Market Gains: What You Should Know

In the latest trading session, Lennar (LEN) closed at $109.75, marking a -0.86% move from the previous day. This move lagged the S&P 500’s daily gain of 0.23%. Elsewhere, the ... Read more »

Stitch Fix (SFIX) Outpaces Stock Market Gains: What You Should Know

In the latest trading session, Stitch Fix (SFIX) closed at $27.79, marking a +1.46% move from the previous day. This change outpaced the S&P 500’s 0.23% gain on the day. ... Read more »

MongoDB (MDB) Outpaces Stock Market Gains: What You Should Know

MongoDB (MDB) closed at $507.18 in the latest trading session, marking a +1.67% move from the prior day. The stock outpaced the S&P 500’s daily gain of 0.23%. At the ... Read more »

Okta (OKTA) Outpaces Stock Market Gains: What You Should Know

In the latest trading session, Okta (OKTA) closed at $219.58, marking a +1.83% move from the previous day. This move outpaced the S&P 500’s daily gain of 0.23%. Elsewhere, the ... Read more »

Bed Bath & Beyond (BBBY) Gains But Lags Market: What You Should Know

In the latest trading session, Bed Bath & Beyond (BBBY) closed at $22.29, marking a +0.09% move from the previous day. The stock lagged the S&P 500’s daily gain of ... Read more »

Magnolia (MGY) Declines 8.5% Despite Beating on Q3 Earnings

Shares of Magnolia Oil & Gas Corporation MGY have dropped 8.5% since the third-quarter 2021 earnings announcement on Nov 1. – Zacks The stock declined despite impressive bottom-line and top-line ... Read more »

Nothing Ear 1 TWS receives a temporary price cut in India on Flipkart

Nothing Ear 1, launched for Rs 5,999, received a price hike earlier this month owing to increasing cost of components and has been available for Rs 6,999. Nothing ear 1 ... Read more »

Stop Working So Hard. Differentiate Yourself Instead.

You’ve probably heard the phrase “work smart not hard” so many times that seeing it written down almost sends you off into a slumber. Yet working hard may not get ... Read more »

How To Control Water Activity in Pharmaceutical Packaging

Numerous studies are carried out at CILICANT to understand the processes behind the challenges faced by formulators and manufacturers when it comes to pharmaceutical packaging. It’s only by doing so ... Read more »

Storyboard18 | Ads parody ads: How does it work?

Magicpin’s new parody ad features actor Vijay Raaz advising a distraught customer to buy from branded offline stores rather than listening to kids and shopping on an app. (Image: screen ... Read more »

The Top 3 Sustainable Business Practices for Entrepreneurs

As entrepreneurs, we often forget to look at our business journey as a part of life. There is not one single business journey out there that has been perfect, but ... Read more »

Xiaomi 11T Pro, 11T, Redmi 10 2022 India launch rumoured; RAM, storage and colour options leaked

The two Xiaomi 11T smartphones have already been launched in China. They share most of the specs, with differences in the performance unit and fast charging support. Xiaomi 11T series ... Read more »

Storyboard18 | Led by festivities and sporting events, October 21 saw 178 million seconds of advertising: BARC

Reckitt Benckiser was among the top advertisers in India in October 2021, when the festive season overlapped with the second phase of IPL 2021. (REUTERS/Stephen Hird/File Photo) This festive season ... Read more »

Redmi Note 11 4G launched with 50MP triple-camera setup, 5000 mAh battery

Redmi Note 11 4G price in China starts at CNY 999 (roughly Rs 11,650) for the base 4GB + 128GB storage option. Redmi Note 11 4G launched in China is ... Read more »

Will Smith, on using sex to cope with first heartbreak at 16, and how it backfired

With more than $4 billion in box office, Will Smith is one of the movies’ biggest draws and most natural showmen. Hollywood actor Will Smith has spoken about how he ... Read more »

This bank has moved to a 4-day work week without cutting staff pay

Atom chief executive Mark Mullen noted that since pandemic, it had become evident that “many jobs can be done as efficiently and productively from peoples’ own homes as from the ... Read more »
On free-english-test.com you will find lots of free English exam practice materials to help you improve your English skills: grammar, listening, reading, writing, ielts, toeic