Communications watchdog suing Optus over data breach

Australia’s second largest telecommunications company, Optus, says it will defend Federal Court action brought by the communications watchdog over a September 2022 data breach in which about 10 million current and former customers had their personal data stolen in one of the worst cyberattacks in the nation’s history.

The Australian Communications and Media Authority (ACMA) alleges Optus breached the law when it failed to protect its customers’ personally identifiable information – including driver’s licences, passport numbers, home addresses and dates of birth – from hackers.

microsoft, communications watchdog suing optus over data breach

Former Optus chief executive Kelly Bayer Rosmarin during a Senate hearing last year. She resigned three days later.

About 40 per cent of the population are Optus customers and many couldn’t use their phone or internet services on the day of the breach, when hackers demanded a $1.5 million ransom to stop the data from being sold online. A few hours later the thieves deleted the ransom notice and apologised.

The Optus breach led to tougher penalties for serious or repeated breaches of customer data; organisations that fail to adequately protect people’s data now face fines of $50 million or more.

Optus’ then-chief executive Kelly Bayer Rosmarin resigned in November 2023 after presiding over the data breach and then a subsequent mass outage just over a year later. Current NBN Co chief executive Stephen Rue is set to take the top job at Optus in November.

“At this stage, Optus Mobile is not able to determine the quantum of penalties, if any, that could arise,” Optus’ parent company Singtel said in a statement to investors.

“Optus has previously apologised to its customers and has taken significant steps, including working with the police and other authorities, to protect them. Optus Mobile intends to defend these proceedings.

“As the matter is now before the Australian courts, Optus Mobile will not be commenting further at this time.”

ACMA declined to comment.

Optus is currently also embroiled in an ongoing legal fight to prevent a report into the data breach from being released publicly, as part of a class action lawsuit from Slater and Gordon.

microsoft, communications watchdog suing optus over data breach

Ranish Kromodoyo and Anya Absalom struggle to make a call outside an Optus store.

The telco posted its half-year financial results on Thursday, with operating revenue down 1.1 per cent year-on-year amid lower revenues for its enterprise unit, though mobile service revenues climbed higher. The company added 116,000 mobile customers for the full-year ending March 31, 2024, primarily from its low-cost Amaysim brand.

Operating revenue was flat over the 12 months to March 31 at $8 billion, with operating expenses also flat at $6 billion.

“Optus is working hard to rebuild the trust of customers after a challenging 18 months and these results demonstrate we are on the right track,” Optus interim chief executive Michael Venter said.

“We’re listening to our customers and in the year ahead we’ll be continuing to prioritise what we know is important to them – a resilient network that delivers seamless connectivity, great value products and services, and simple, efficient customer service.”

Parent company Singtel has also flagged a strategy refresh for Optus’ enterprise unit, which has faced pressures from macroeconomic headwinds, increased competition and structural declines as large business customers increasingly move away from fixed voice products and switch to cheaper cloud-based options from the likes of Microsoft.

It said it will streamline its product catalogue from more than 250 to fewer than 100 products, slash its vendor portfolio from more than 100 to 16 partners, and “exit unprofitable businesses”. Optus employs about 7500 people nationally.

“Essentially what’s happening is that the way customers are using enterprise products has shifted,” Venter said. “I don’t know about you, but I don’t have a fixed-line phone on my desk, and I haven’t for a long time. That was a high-margin business and it’s just a structural shift that’s occurred that means those margins are no longer what they were.”

Telstra this week cited its underperforming enterprise unit as a key driver behind a decision to cut up to 2800 jobs, with 9 per cent of its workforce to depart the company this calendar year.

Venter added that Optus had reduced its overall head count by about 10 per cent over the past year amid the falling enterprise revenue, alongside damage from the data breach and subsequent outage.

“It’s been a difficult 18 months for Optus but the business is bouncing back and we’re seeing green shoots. We understand that regaining customer trust takes time, it will be brick by brick and step by step.”

Get the day’s breaking news, entertainment ideas and a long read to enjoy. Sign up to receive our Evening Edition newsletter.

OTHER NEWS

25 minutes ago

Benoot's candid assessment: "Van Aert not at last year's level, Visma | LAB does not dare to bet money on Vingegaard"

25 minutes ago

Daniel Lismore arrives at the V and A summer party

25 minutes ago

Mets Morning News for June 23, 2024

26 minutes ago

The late 'Jeopardy!' host Alex Trebek will be honored with a U.S. postage stamp

27 minutes ago

Researchers 'crack the code' for quelling electromagnetic interference

27 minutes ago

Kraken-Canucks Set To Kick Off 2024-25 Pre-Season Slate

27 minutes ago

Washington Commanders: Amazon’s Jeff Bezos Was Outbid By Josh Harris For Ownership, Per Report

27 minutes ago

NASCAR race today: Live updates for USA TODAY 301 at New Hampshire Motor Speedway

27 minutes ago

UAE: FTA urges taxpayers to register to avoid penalty

27 minutes ago

Nostalgic for your turbulent youth? Read this novel and you won’t be

27 minutes ago

Phil Foden escapes England’s Euro 2024 criticism – by going fishing

27 minutes ago

Jake White’s bizarre claim about URC final referee that dates back to 2022

27 minutes ago

England confirm replacement for suspended Charlie Ewels ahead of All Blacks series

27 minutes ago

Starmer tells private special school to keep costs down to cope with his VAT plan

27 minutes ago

Inside the clinic where men get their genitals plumped for $15,000, in a procedure that's not FDA approved

27 minutes ago

I'm a collectibles expert - here are the 1980s toys from your childhood that are now worth a fortune

27 minutes ago

We took a road trip to Iraq via 21 countries - and ended up staying longer than expected...

27 minutes ago

My son died of a heroin overdose- here's what I wish I knew and how you can save your own child

27 minutes ago

I'm a scientist who believes plants are CONSCIOUS - here are signs that prove they have intelligence

27 minutes ago

Video: Let him play the final! Fans demand viral German saxophone man is allowed to perform at the Euro 2024 final after videos of him delighting fans goes viral

27 minutes ago

Video: Watch as Ryan Garcia tries his hand at STAND-UP COMEDY with excruciating routine following his doping ban

27 minutes ago

Video: Harry Kane hits back at Gary Lineker and Co for their criticism of England after dire Denmark draw and calls for ex-players turned pundits to 'remember what it was like to wear the shirt'

30 minutes ago

Alex Lees and Ollie Robinson hit hundreds as Durham batters dominate at Essex

30 minutes ago

Armed militants in Dagestan kill priest and police in attacks on churches, synagogue and police post

30 minutes ago

More than 1,300 pilgrims died during the Hajj this year amid scorching heat, Saudi health minister says

33 minutes ago

Eagles TE Dallas Goedert could have a breakout season under new OC Kellen Moore

33 minutes ago

Sister reveals how her brother's ex-girlfriend is getting his $250,000 life insurance payout - in heartbreaking cautionary tale which should serve as a warning to ALL Americans

33 minutes ago

REVEALED: The huge stock purchase this year by Warren Buffett that didn't show up in his portfolio

35 minutes ago

Russia accuses Ukraine of deadly drone attacks in Crimea's Sevastopol

35 minutes ago

Six stars who quit Midsomer Murders and why - from health concerns to show complaints

35 minutes ago

Opinion: Sorry, James Carville, but Joe Biden is the best bet to beat Trump

35 minutes ago

Pressure on Proteas after England smash United States to reach T20 World Cup semi-finals

36 minutes ago

Switzerland vs Germany LIVE! Euro 2024 match stream, latest score and goal updates today

36 minutes ago

Suns still unsure about King as Magpies await

36 minutes ago

Pearson gearing up for busy summer season

36 minutes ago

The Boys May Finally Get a Supernatural Reunion Going

36 minutes ago

Graham: Senate colleagues trying to ‘destroy’ conservative Supreme Court justices with ethics reform

37 minutes ago

Jordan grabs hat-trick to set England up for a place in T20 semi-finals

37 minutes ago

Geylang International women’s team end Lion City Sailors’ unbeaten run of over two years

38 minutes ago

Election campaign day 32: Fresh betting blow for Tories