How Salesforce is innovating with ai AllA boutAI EP 2 Teaser
First things first, you know we're a 25 year old company and we started transforming the way our customers engage with their customers when we bought CRM, our customer relationship management to the four back in 1999. If you talk about AI, we've been doing AI for the last almost 10 years, right? It's been more on the predictive side. So things like when you're shopping and you get a next suggestion that typically is productive AI at work, we make something like 2.5 trillion AI predictions a week for our customers on our platform. Today, right. And of course, the last 18 months, we've seen the whole focus shift from predictable generative AI. So in that sense, I think it is easily one of the most disruptive technology trends that I've seen. And I think every customer is keen to figure out how they can jump on that bandwagon. So we are innovating fast and furious to help our customers in that journey.