Woman claims she was refused service at Dunkin' because she's deaf in viral TikTok

© TikTok/shannon_heroux final_614318e8db93160036bbd650_471339.png

A woman has shared an emotional video where she claims she was refused service at a Dunkin’ because she is deaf.

As she sat in her car crying, TikToker Shannon Heroux (@shannon_heroux) tearfully explained how an employee and managed at the chain in California were refused to accommodate her needs one afternoon.

“I didn’t know how to process it, I was confused. I couldn’t hear anything,” she said. “I couldn’t hear. I wear a cochlear implant but I wasn’t wearing it at that time.”

Wiping a tear away, Shannon added: “I’ve never been refused service before. It hurts. It hurts really bad.”

In order for her to understand what the employee was saying, Shannon needed the Dunkin’ worker to take off their mask she could see their lips in order to be able to lipread and understanding what they are saying.

For deaf people, one of their preferred or only methods of communication is lip reading.

But when Shannon explained this to the employee and said she couldn’t understand her but despite this, she claims the woman “didn’t take her mask off” and instead went to the manager.

“I could just tell by his [manager’s] body language, his face, he was going off,” the TikToker said. When he came over to Shannon she claims he refused to write anything down and also refused to pull his mask down.

“People don’t believe, I’m deaf and I could sense and feel from him [manager] that he couldn’t believe me, he didn’t believe I was deaf because I speak so well.”

She added she was wearing a face mask, they were six feet apart and there was plexiglass in the store.

In the second part of her video, she explained how the pandemic has particularly affected deaf people and described how she was at her “breaking point.”

“No deaf person should have to go through this,” Shannon said. “I’ve been discriminated [against] this entire pandemic.”

The BBC reported more than one in three deaf people have reported struggling with their mental health because of the pandemic, according to a recent report, according to the deafness charity SignHealth.

The pandemic has also resulted in cases of deaf people being discriminated against too.

Now, Shannon wants an apology from the manager who refused her service.

“I want an apology,” she cries. “What that manager did was wrong.”

Since posting her emotional video, Shannon has received nearly 3m views in total between the two TikToks, with thousands of comments supporting her.

indy100 has contacted Dunkin’ for comment.

From news to politics, travel to sport, culture to climate – The Independent has a host of free newsletters to suit your interests. To find the stories you want to read, and more, in your inbox, click here.

Internet Explorer Channel Network
News Related

OTHER NEWS

James Michael Tyler death: Friends star who played Gunther dies from cancer, aged 59

© Getty Images Gunther James Michael Tyler, who played the beloved character Gunther on Friends has died aged 59. The actor had been battling prostate cancer since 2018 and died ... Read more »

The dodgy deals rocking the royal family revealed on 60 Minutes

Their titles bring entitlement, but how much should the British royal family be allowed to exploit that privilege? That’s the question that was probed by Channel 9’s 60 Minutes show ... Read more »

Salah turns up heat on Solskjaer and Hornets sting Everton – 5 things we learned

© PA Wire Mohamed Salah (left) scored a hat-trick in Liverpool’s 5-0 win at Manchester United (Martin Rickett/PA) – PA Wire Mohamed Salah was the star man as Liverpool ran ... Read more »

COVID Vaccines Could Be Available for Kids Aged 5 to 11 by Second Week of November, Says Fauci

COVID vaccines may be available for children ages 5 to 11 “within the first week or two of November,” according to Dr. Anthony Fauci. The nation’s leading infectious disease expert, ... Read more »

Strictly results: Ugo Monye is the fourth contestant to be eliminated

© BBC iPlayer Ugo-Monye-Oti-Mabuse-Strictly.png The latest celebrity to be voted off this year’s Strictly Come Dancing has been revealed. After a surprise dance off with CBBC presenter Rhys Stephenson, English ... Read more »

The Queen to be joined by another royal on future visits in case of health scares

The Queen will be joined on future public visits by another member of the royal family to avoid letting people down in case of health scares. The 95-year-old monarch spent ... Read more »

House prices surge around the world while South Africa experiences a cooling off period

More than a decade ago, surging house prices – notably in the US – were among the triggers of the global financial crisis, as heavily indebted homeowners began defaulting on ... Read more »

Radio 1 DJ Adele Roberts reveals she has been diagnosed with bowel cancer

Radio 1 DJ Adele Robers is battling bowel cancer. The I’m A Celeb star, 41, shared the health update by penning a brave message to her fans on Instagram. Adele ... Read more »

Free Market Foundation in turmoil as legal battle becomes fractious

The Free Market Foundation is in turmoil with two factions fighting an existential battle over the future direction of the organisation. The battle has become so intense, court papers – ... Read more »

‘I'm a human being': Nonbinary lawmaker criticises Oklahoma GOP and those who ‘adamantly oppose your existence'

© Getty Images / Oklahoma House of Representatives Oklahoma Governor Kevin Stitt, left, has vowed to reject a state Health Department directive allowing nonbinary people to amend their birth certificates, ... Read more »

Dune records strong box office opening despite HBO Max streaming release

© 2019 Warner Bros. Entertainment Inc. Film Review – Dune – © 2019 Warner Bros. Entertainment Inc. Denis Villeneuve’s new sci-fi epic Dune debuted with $40.1 million in ticket sales ... Read more »

NHS mental health referrals to surge by a third due to pandemic

Forecasts from The Strategy Unit suggest that the number of referrals for mental health help will rise by 33 per cent in the next three years – Adam Kuylenstierna/EyeEm Mental ... Read more »

Alec Baldwin shooting: Witnesses say they complained previously about assistant director's unsafe practices

© Reuters Alec Baldwin fires prop gun on movie set, killing cinematographer The assistant director who handed Alec Baldwin a loaded prop gun is an industry veteran who’d been the ... Read more »

Digital art: Are NFTs here to stay?

© Copyright (c) Daily Maverick , All Rights Reserved At the beginning of this year, NFTs (non-fungible tokens) were all over the international news. Mike Winkelmann (more commonly known as ... Read more »

Man arrested after forklift truck used to pick up parked car and ram it into house

© Google Maps Some houses are seen on Wycombe Road, Studley Green, where the forklift was used to damage a property – Google Maps A 39-year-old man has been arrested ... Read more »

Saudis now personally weighing big-name boss for Newcastle; contact may have already been made

© Provided by Transfer Tavern Frank Lampard looking up According to a report by The Telegraph, a fresh twist has emerged in Newcastle United’s pursuit of a new manager – ... Read more »

Police identify man shot dead outside Tesco Express in Brixton

© Evening Standard thumbnail_IMG_5608.jpg Detectives have released the identity of a 25-year-old man who was shot dead outside a Tesco Express in Brixton. Gary Mayhew, 25, was shot in the ... Read more »

Queen ‘knackered' because of busy social life and staying up late to watch TV

© PA The Queen spent a night in hospital earlier this week before returning to Windsor on Thursday – PA The Queen is reported to be “knackered” in part for ... Read more »

Game Time Thread: Juventus vs. Inter Milan

© Photo by Nicolò Campo/LightRocket via Getty Images Tonight, Juventus takes on Inter Milan in the first Derby d’Italia of the 2021-22 season. It is a match we look forward ... Read more »

Alec Baldwin shooting – latest: Halyna Hutchins's father says actor ‘not responsible' for death

© AP PRI206526027.jpg LIVE – Updated at 18:24 Hundreds have attended a vigil for cinematographer Halyna Hutchins in Albuquerque, New Mexico — not far from the Rust film set in ... Read more »

Tottenham boss Nuno Espirito Santo insists he has no regrets over late substitutions in West Ham defeat

© AFP via Getty Images nuno Nuno Espirito Santo admitted Sunday’s defeat at West Ham “hurt” but insisted Tottenham were the better side. Spurs suffered a fourth London derby defeat ... Read more »

‘I do not hold Alec Baldwin responsible': Father of slain cinematographer Halyna Hutchins says he blames armoury team

© Fred Hayes/Getty Images for SAGindie Halyna Hutchins attends the SAGindie Sundance Filmmakers Reception at Cafe Terigo on 28 January 2019 in Park City, Utah – Fred Hayes/Getty Images for ... Read more »

Rishi hints at public sector pay rise in next week's Budget

© PA Chancellor Rishi Sunak will deliver his Budget on Wednesday – PA Rishi Sunak hinted that next week’s Budget could include a public sector pay rise. The Chancellor will ... Read more »

Tämä aamiaismajoitus vie yöunet – halloweenin kauhut tunkeutuvat jopa huoneisiin

Yöpyisitkö aamiaismajoituksessa, jossa mörköjä tunkee huoneeseesi öisin? Kraken-rommimerkki lupaa pelotella halloween-faneja aamuyön pikkutunneille saakka. Miten pelottava rommivalmistaja muka voi olla? Tänä halloweenina se selviää. Amerikkalainen Kraken-rommimerkki on päättänyt avata kauhujuhlan kunniaksi ... Read more »

Nazanin Zaghari-Ratcliffe's husband begins second hunger strike in Downing Street

© Getty This file photo shows Richard Ratcliffe holding his last hunger strike outside the Iranian embassy, in London, on 20 June 2019 – Getty The husband of jailed British-Iranian ... Read more »

Kiwi mum's courage: 'My boobs are ticking timebombs'

“My boobs could kill me.” That’s the first thing Samantha Littlefield thinks as she looks down at her breasts – and very soon, the 30-year-old plans to say goodbye to ... Read more »

Ed Sheeran reveals he has tested positive for Covid and is self-isolating

© REUTERS The Earthshot awards ceremony in London Ed Sheeran said he has tested positive for Covid-19 and is self-isolating. The news comes less than a week before the release ... Read more »

Did Wiegaat meet Poelifinarionaar huis?

Welke cabaretiers hebben de beste voorstelling van de afgelopen seizoenen gemaakt en wie is het grootste cabarettalent? Maandagavond maakt de VSCD-Cabaretjury, onder leiding van theatredirecteur Nico Baars, in het Haagse ... Read more »

Mathematics in Africa has been written out of history books – it's time we reminded the world of its rich past

© AFP/Getty Ancient manuscripts on display at the library in Timbuktu. Mali was home to many prolific mathematicians. – AFP/Getty In Trinidad and Ghana, it’s known as susu. In Senegal ... Read more »

Declan Rice sets the tone in Tottenham win that underlines West Ham have upset established order in London

© Getty Images west ham David Moyes insisted in the week that West Ham have a long way to go if they are to upset the big six and rearrange ... Read more »

Obama lambasts GOP election lies and voting laws aiming to ‘rig elections' during Virginia rally for McAuliffe

© EPA Terry McAuliffe gubernatorial campaign event with former US President Barack Obama Moments into a rally speech to support Virginia’s Democratic candidate for governor Terry McAuliffe, former President Barack ... Read more »

UK faces bus driver shortage as staff ‘leaving in droves' for better-paid HGV jobs

© Getty Images coronavirus Bus drivers are leaving their jobs “in droves” for better-paid HGV jobs and have left some providers with no option but to cancel services, a union ... Read more »

Rebel Wilson wows fans in pink jumpsuit as she reveals latest results of health kick

Rebel Wilson has lost more than 4.5 stone since pledging to get healthy in January 2020. Since declaring 2020 her 'year of health', Rebel Wilson has shed an impressive 4.5 ... Read more »

Woman calls police on new neighbour because she looks ‘too young' to own a property

© Getty Images/iStockphoto Home owner with house keys A young homeowner has taken to Reddit to vent about how her new neighbour called the police and accused her of squatting ... Read more »

Het oeuvre van Goya: zwartgallig, eigenzinnig en intens persoonlijk

Beeldende kunst Goya Fondation Beyeler, Basel T / m January 2011. Inl: fondationbeyeler.ch ●●●●● Het moment waarop de Spaanse koninklijke familie kennismaakte met het werk van Francisco de Goya (1746–1828) ... Read more »

Tesco branch praised for helping tackle period poverty with 'white envelope' scheme

Customers struggling to afford sanitary products can receive supplies free from the supermarket. (Getty Images) A branch of Tesco has been praised for supplying free sanitary products in an effort ... Read more »

West Ham vs Tottenham result: Michail Antonio fires Hammers to derby victory

© Getty Images PRI206610187.jpg Michail Antonio continued to make Tottenham Hotspur his favourite opponent as he fired West Ham to a 1-0 win at the London Stadium. The Hammers striker ... Read more »

Brentford player ratings vs Leicester: Christian Norgaard impresses in defeat but Bryan Mbeumo fluffs lines

© Getty Images bryanmbeumo2410a.jpg Brentford were beaten by Leicester as they suffered back-to-back home defeats for the first time in three years. Simon Collings was at the Brentford Community Stadium ... Read more »

the 5 best highlights of Lisbon

Judith Tielemans Call out old trams, picturesque streets and cozy terraces and you arrive at Lisbon. The Portuguese capital is a popular destination for both tourists and digital nomads, who ... Read more »

Channel Tunnel chaos: Motorists forced to sleep in their cars after power failure

© PA Channel Tunnel delays 241021.jpg Drivers were forced to wait in their cars overnight at the Channel Tunnel after an electrical fault triggered major delays. Holidaymakers and lorry drivers ... Read more »
On free-english-test.com you will find lots of free English exam practice materials to help you improve your English skills: grammar, listening, reading, writing, ielts, toeic