What is the ‘Virgin error C133' code?

What is the ‘Virgin error C133’ code?

VIRGIN Media customers may currently be getting C133 error message when they try and use their TV services.

This code indicates there is a problem connecting to the company’s services.

What is the ‘Virgin error C133’ code?

Virgin Media's services are not working for many of its customers over many parts of the UK Credit: Alamy

What is the 'Virgin error C133' code?

The C133 error code is accompanied by a message which says: “There was a problem connecting to the Virgin Media Service.”

Customers can try solving the problem themselves by rebooting their system.

This is done by simply turning it off and then on again.

It can also be done via your TV box remote control.

Virgin Media’s website says:

Using your TV box remote:

  1. Select the home button
  2. Use the directional buttons to select Help & Settings
  3. Select Settings
  4. Select Network
  5. Select Connection in progress: get status or Connect to the Virgin Media Service now

If that process doesn’t fix the problem, Virgin Media suggests you contact their customer service team.

Virgin Media customers could also be getting a V53 error code.

What is the ‘Virgin error C133’ code?

Customers are recommended they reboot their system which may solve the problem Credit: Alamy

What is the current Virgin Media status?

At the time of writing, Virgin Media’s services were still down.

Of the over 18,000 reports on Downdetector, 65 per cent relate to their TV services, 18 per cent are to do with TV streaming, and 17 per cent are experiencing a complete blackout.

Virgin Media posted a message on its Twitter page at 11.28am on December 2, 2021 which said: “We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.”

But there has not been any further update since, or any reason given as to what has caused the problem.

Viewer haggles to save £740 on their Virgin Media bill

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