Uniphore Technologies acquires Israeli firm Jacada

Sorenson Capital Partners, emotion research labs, Jacada, Uniphore, Uniphore Technologies, raised $140 million in Series D funding

Uniphore Technologies, a startup using artificial intelligence to improve customer service calls, has acquired Israeli contact centre automation provider Jacada to make it easier for customers to integrate its solutions using the latter’s low code or no code platform.

The acquisition comes after Uniphore raised $140 million in Series D funding led by Palo Alto-based Sorenson Capital Partners in March, and ties in with its move to grow its capabilities for which it also acquired Emotion Research Labs earlier this year.

“I welcome the Jacada team and celebrate the announcement that will ultimately bring cutting-edge low code/no code technology to our portfolio along with a very talented team of professionals who will supercharge the Uniphore innovation engine,” said Umesh Sachdev, cofounder and CEO at Uniphore.

Uniphore said the acquisition comes at a time when enterprises are having more conversations with their customers over multiple mediums, and it will make the company the only vendor in the market to provide low code/no code capabilities for voice and video AI solutions.

The company said that Jacada’s team, its intellectual property, and its products will become part of Uniphore, subject to the closing conditions of the deal.

“Looking at what Uniphore has developed across such a wide range of applications and areas, we know that together, we will truly lead the industry in new and exciting ways, combining advanced automation and AI capabilities to deliver solutions that create lasting value and differentiation for our customers,” said Yochai Rozenblat, CEO of Jacada.

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