Travel operator not offering flexibility could lose billions as some increase test prices

International travel has again been put in disarray. The emergence of the new Omicron Covid variant has seen countries all over the world react by closing borders.

With more travel restrictions popping up everywhere, holidaymakers are again unsure about their travel plans.

This is why transparent and flexible policies by travel companies have never been more important.

Trustly commissioned a Censuswide survey of UK consumers and found 70 percent of Britons perceive instant refunds as the most important factor when their travel is cancelled or changed.

Key considerations for holidaymakers were transparent and flexible travel booking policies, with 84 percent of Britons looking for transparency and 80 percent for flexibility.

Companies failing to provide timely refunds are set to lose £53billion over the next 12 months.

Travel operator not offering flexibility could lose billions as some increase test prices
© GETTY Senior woman walks on beach and SA at sunrise

The findings come as the Government changed the requirements for coming back to the UK after a holiday abroad.

Holidaymakers are now required to take a PCR test and self-isolate while waiting for the results.

The new rule has put a damper on many Britons’ holidays.

Testing company CovidTestingDirect.com emailed its customers to say: “We are aware of some providers that have been refusing to allow customers to upgrade their tests but expecting the customers to pay full price for a Day 2 PCR test.

DON’T MISS‘Cute’ North Yorkshire seaside town named one of the best [BEST]TUI issues travel warning to British holidaymakers [WARNING]Brit couple ‘stranded’ in South Africa by Omicron outbreak [STRANDED]

“Indeed, some customers have already reported a number of providers that have increased their prices since the new rule has kicked in which does feel rather opportunistic under the circumstances.

“We fully appreciate how confusing this will be for our customers.”

The company is giving its customers the option of “upgrading” from lateral flow test to PCR and only paying the difference.

On Twitter, Denis Scharrer replied to Grant Shapps’s announcement of the need for PCR tests by saying: “How about you regulate PCR tests prices for travellers… it’s an absolute scandal you have let large scale profiteering to take place.”

Travel operator not offering flexibility could lose billions as some increase test prices
© GETTY couple jumping off cliff into ocean

Before the pandemic, price was the main factor when booking travel.

A lower cost attracted holidaymakers before Covid, but it’s no longer the main thing Britons look at when booking a holiday.

With the world reacting swiftly to every twist and turn of the pandemic, flexibility in booking has become the main concern.

Alongside flexibility, clear cancellation policies were also highly important.

Britons were found to be willing to pay an average of £40 more for guaranteed flexibility.

Travel operator not offering flexibility could lose billions as some increase test prices
© EXPRESS Covid safe destinations world map

Mike Parkinson, Director of Travel at Trustly, said: “The past 18 months have seen British holidaymakers become more apprehensive about ensuring there are processes in place to get their money back, and quickly if things go wrong.

“As demand for greater reassurance, transparency, and flexibility grows, there’s a real opportunity for travel companies and operators to gain customer trust by showcasing their commitment to offering more flexible options if something goes wrong.

“Without that guarantee, many holidaymakers will not be willing to part with their money until they receive something in return.

“Travel operators have a responsibility to ensure holidays are accessible to everyone.

“Flexible policies, clear procedures and information will be critical to giving Britons the confidence they need when making travel plans.”

News Related

OTHER NEWS

The ferocious fighters set to make history in MSG's first female boxing bout: Katie Taylor, whose career was almost ruined by trainer dad's affair VS. Amanda Serrano, who calls sport her 'boyfriend' and refuses to own a PHONE because it distracts from training

The female boxers are set to make history in the first ever women's fight to take place at the New York City venue, which will go down on April 30, 2022Ahead of the history-making match, Femail has taken a look back at the women's journeys - who have both overcome many personal struggles along the wayKatie, 35, from Bray, Ireland, was faced with a devastating blow in 2016, when it was revealed that her dad - who also served as her coach - had cheated on her mom and that they were divorcingShe became estranged from him, and she said losing her trainer and mentor while she was preparing for the 2016 Olympics turned her world 'upside down'Between the falling out with her dad and the pressures she felt leading up to the Games, Katie called it the worst year of her life and 'lowest point' in her careerAs for Amanda, 33, who is originally from Puerto Rico, she said she's had to work extra hard to get the recognition that she deserves, due to her ethnicityShe made headlines last year when she signed with famous YouTuber-turned-boxer Jake Paul Read more »

Rafael Nadal was ready to retire from a sport which has been his life barely two months ago... now he's in the Australian Open final and just one victory away from Grand Slam No 21!

Rafael Nadal discussed possibly retiring with his inner circle two months ago But now he could secure Grand Slam No 21 by beating Daniil Medvedev Nadal was unusually emotional after making what will be his 29th Slam finalThe Russian, though, will become the new world No 1 if he wins Australian Open Read more »

England have stardust, Scotland and Ireland are flying, France have the world's best player and Wales are the champions! Sportsmail's experts dissect and debate the 2022 Six Nations as European rugby's showpiece prepares for lift-off next weekend

The 2022 Six Nations tournament is due to get underway next weekendIreland are set to host defending champions Wales in Saturday's opening fixtureEngland then visit Scotland later that day before France face Italy on SundaySportsmail has assembled a team of experts to preview this year's showpiece   Sir Clive Woodward and Danny Cipriani believe England are big contendersBut Rob Howley expects Wales to use it as preparation for the 2023 World Cup  Read more »

Merck's antiviral Covid pill 'molnupiravir' shows effectiveness against the Omicron variant in six lab studies

Molnupiravir showed effectiveness against the Omicron variant in six lab studies, Merck reported FridayThe drug has not been tested against Omicron in a human subject yet, though researchers are hopefulMolnupiravir and Pfizer's Paxlovid have become the most important tool in America's arsenal for Covid after the FDA pulled monoclonal antibodies Some fear the way molnupiravir functions could 'super charge' the development of future Covid variants  Read more »

Ash Barty reveals watching the women's Ashes is helping to distract her ahead of Australian Open final... with top seed set to become the first female home player in 42 YEARS to feature in championship match

Ash Barty has adopted a laid-back attitude ahead of Australian Open final She will be the first home female player since Wendy Turnbull in home final The reigning Wimbledon champion has not dropped a set in Melbourne this yearDanielle Collins has little to lose and a history of playing well in Australia Read more »

Friends turn foes when two of NFL's youngest and brightest coaches renew their rivalry when Sean McVay's Los Angeles Rams battle the odds against Kyle Shanahan's San Francisco 49ers with a Super Bowl place up for grabs

The Los Angeles Rams face San Francisco 49ers on Sunday eveningHead coaches Sean McVay and Kyle Shanahan's careers are intertwinedThe 49ers are favourites for Sunday's game with a Super Bowl place up for grabs They will lock horns at SoFi Stadium, Arsenal owner Stan Kroenke's $4bn palace  Read more »

Team GB athletes offered more than £1,000 to publish pro-Beijing content on social media ahead of next week's controversial Winter Olympics

Sportsmail has been shown emails and texts sent from Chinese PR firmsThe emails ask some of Britain's medal hopefuls to post pro-Beijing content No British athlete is understood to have taken up any offer to take part  Read more »

Man Utd transfer news LIVE: Pogba EXCLUSIVE, Cristiano Ronaldo rage at £67.5m valuation, Van de Beek to Palace UPDATE

PAUL POGBA is willing to stay at Manchester United if Ralf Rangnick remains as boss, SunSport can exclusively reveal. Meanwhile Cristiano Ronaldo could be heading back to Real Madrid, according ... Read more »

Shaun Maloney speaks on Runar Hauge deal, Scott Allan situation, and search for Martin Boyle replacement

© Shaun Maloney is still searching for a Martin Boyle replacement The 20-year-old could complete his move from Norwegian champions Bodø/Glimt to Hibs over the weekend, having flown in to ... Read more »

Frank Lampard set to land Everton manager's job

Frank Lampard appears to be closing in on the Everton manager’s job after Wayne Rooney turned down the chance of a return to Goodison Park. Former Chelsea boss Lampard was ... Read more »

Stoke battle back to hold Huddersfield

© PA Championship promotion hopefuls Huddersfield and Stoke cancelled each other out as they drew 1-1 on Friday night. Carlos Corberan’s men took the lead in controversial circumstances, with Josh ... Read more »

Liverpool sent defiant transfer message over Fulham wonderkid Fabio Carvalho

Fulham manager Marco Silva has confirmed Fabio Carvalho will not leave the club in January. Liverpool are said to be monitoring the winger, 19, after a stunning start to the ... Read more »

Bluey creator shares favourite episode and the ‘central hypocrisy' to play-focused show

With nearly three full seasons of minutes-long episodes, children’s cartoon Bluey has won the hearts of parents and kids around the globe. For many, it’s hard to pinpoint a favourite ... Read more »

Experts Explain How Oatmeal Can Help You Lose Weight

If you’re looking to lose weight, oatmeal is one of the best foods you can eat. Studies show that eating whole grains such as oats, which are packed with nutrients ... Read more »

Deputy chief of Thunder Bay, Ont., police suspended pending internal investigation

© Heather Kitching/CBC Ryan Hughes, deputy chief of the Thunder Bay Police Service, has been suspended, according to a statement by the chair of the police services board. The deputy ... Read more »

Walmart Is Unveiling These Nostalgic Little Debbie Ice Creams Next Week

As a kid, there was nothing more exciting than opening up my lunchbox to discover that mom had left me a Little Debbie Oatmeal Creme Pie inside. From the soft ... Read more »

Parents say they're struggling with kids' maths homework – are you smarter than a 10-year-old? Take our quiz to find out

HAVE sum of this, Mum and Dad. It is all very well telling kids to get down to their maths homework on a gloomy winter’s evening. But how would YOU ... Read more »

US braces for record arrests at border as Biden continues flights of migrants

Border officials are bracing for a record-breaking rise in daily border arrests this spring, according to a new report. Two Department of Homeland Security officials told Reuters this week that ... Read more »

Titelverteidiger Spanien gegen Rekord-Champion Schweden im EM-Final

© KEYSTONE/AP/Anna Szilagyi Spaniens Handballer stehen zum vierten Mal in Folge im EM-Final. Der Champion von 2018 und 2020 besiegt Weltmeister Dänemark 29:25 und trifft am Sonntag im Endspiel auf ... Read more »

Davos bezwingt Bern knapp +++ Zug vernichtet Ajoie +++ Servette zu Hause weiter eine Macht

© SALVATORE DI NOLFI/keystone-sda.ch Lions’ defender Patrick Geering, left, vies for the puck with Geneve-Servette’s forward Daniel Winnik #26, of Canada, past Lions’ goaltender Jakub Kovar, right, during a National ... Read more »

Leader Fribourg siegt weiter - Ajoie geht in Zug unter

© KEYSTONE/URS FLUEELER In der letzten Runde vor der Olympia-Pause setzt sich in der Eishockey-Meisterschaft der National League in vier der fünf Partien das Heimteam durch. Leader Fribourg-Gottéron (5:3 gegen ... Read more »

Head to Lake Como and live the glamorous life like George & Amal Clooney

IT has views as dramatic as the Norwegian fjords, but with the temperature turned up. Fringed with towering mountains, it is no wonder that upscale Lake Como in Northern Italy’s ... Read more »

Aarau wendet Niederlage gegen Xamax ab

© KEYSTONE/ALEXANDER WAGNER Dem FC Aarau glückt der Start in die Rückrunde der Challenge League nur halbwegs. Die Aarauer remisieren daheim gegen Neuchâtel Xamax 1:1. Das Neuenburger Führungstor erzielte schon ... Read more »

Nur Remis im Brügglifeld: Aarau muss sich gegen Xamax mit Punkt begnügen

© Bereitgestellt von Blick Aarau muss sich gegen Xamax mit Punkt begnügen Aarau – Xamax 1:1 Schwieriger Abend für den FC Aarau. Auf dem Brügglifeld kassieren die Aufstiegsaspiranten schon früh ... Read more »

Das Ende der schönen Punkteserie der ZSC Lions

Matte Zürcher verlieren gegen Servette 0:3 und gehen damit erstmals nach zwölf Spielen ohne Punkt vom Eis. Nun folgt die Olympiapause, in der sie wieder Kraft tanken können. Matte Zürcher ... Read more »

Auch die Lions stoppen heimstarke Servettiens nicht

© KEYSTONE/SALVATORE DI NOLFI Genève-Servette lässt sich zu Hause auch von den formstarken ZSC Lions nicht stoppen und gewinnt 3:0. Es ist der zehnte Heimsieg in Serie für die Genfer. ... Read more »

Shona River says Manchester United WAGs messaged her after escort claim

Shona River said she escorted for several Manchester United players in an April appearance on the ‘How to be a Porn Stat’ podcast. Screengrab Shona River, a Hungarian porn star, ... Read more »

Inside Zooey Deschanel and ‘Property Brother's' Jonathan Scott's ‘dream home'

Zooey Deshanel and Jonathan Scott purchased their “forever home” for $9.5 million. Trulia: Getty Images Zooey Deschanel and Jonathan Scott revealed earlier this month that they had purchased a Los ... Read more »

'You're about to get a lot more speeding tickets!' Critics slam 'Pothole Pete' Buttigieg's plan to fix the nation's roads crisis with MORE speed cameras and lower speed limits that will guarantee fines for drivers

Pete Buttigieg announced a plan yesterday to make the nation's roads saferTucked away in his 42-page strategy is a promise to promote safety camerasButtigieg claimed cameras are less racially biased than cops so will patrol more fairlyBut critics say it's just a Trojan horse to fine motorists more in the way of speeding tickets They questioned why Buttigieg wasn't doing more to fix roads and bridges Many trashed him using the hashtag Pothole Pete - a reference to when he was the Mayor of South Bend, Indiana, and the city was ravaged by potholes 'If we can't tax you to death, we'll fine you,' quipped one critic   Read more »

Gold Cup hopeful Chantry House leads Nicky Henderson's powerful quartet as trainer looks to extend golden run at Cheltenham and Doncaster

Chantry House is the bookies' favourite in the Paddy Power Cotswold ChaseNicky Henderson's Champ and Balco Coastal also in action at CheltenhamHenderson-trained Fusil Raffles is the favourite in Doncaster’s Sky Bet Chase Trainer has been on a golden run of form since Boxing Day  Read more »

Video: Parents are SPARED jail after pleading guilty to manslaughter over deaths of two of their children and niece who drowned when they took them for a 'joyride' through a flooded creek after surviving son and daughter beg judge to go easy on them

Read more »

Robin Goodfellow's racing tips: Best bets for Saturday, January 29

Sportsmail’s racing expert Robin Goodfellow dishes out his tips for Saturday’s meetings at Cheltenham, Doncaster, Kempton, Lingfield and Uttoxeter. Chantry House is the bookies’ favourite in the 2.30 at Cheltenham ... Read more »

Texas student, 22, is left 'permanently and catastrophically disfigured' after losing her ears, lips and nose and 'most of her face below her eyes' when she was mauled by two dogs she was dog-sitting for a doctor

Jacqueline Durand, a 22 year-old student University of Texas at Dallas, went to the home of Dr. Justin Bishop and his wife Ashley after being hired to dog sit  When Durand opened the door she was viciously mauled without provocation by Lucy, a German Shepherd mix-breed and Bender, a Pit Bull mix breedThe dogs pushed the door open they maul her 'catastrophically'- tearing off and eating both of her ears, her nose, her lips, and most of her face below her eyesDurand was left with hundreds of puncture wounds and remains hospitalized after undergoing multiple reconstructive surgeries, with more to go Read more »

January 6 committee subpoenas 14 people who submitted fake certifications and tried to get votes of 'alternate electors' before Congress amid Trump's overturn effort

The House January 6th Committee on Friday subpoenaed 14 people involved in sending false electoral vote certificationsThey didn't reflect the results of people who actually voted in the electionsState election officials send the official results to Archives and Congress'Used as a justification to delay or block the certification of the election during the Joint Session of Congress on January 6, 2021'The committee is also probing other aspects of Jan. 6th riot Deputy AG Lisa Monaco said prosecutors have received referrals and are reviewing them Pro-Trump supporters in seven states submitted 'alternate' electors   Read more »

Heavily censored version of Sue Gray's report on No10 parties ‘will be released next week'

A HEAVILY censored version of Sue Gray’s report on No10 parties will be released next week, the Cabinet Office says. Most of the details will be missing until the Met ... Read more »

PATRICK JEPHSON illuminates The Queen's humanity and pragmatism

Accession Day. In 1952, it was a time for mourning a beloved father. We can only guess the weight of the emotional burden that unexpectedly befell the young Princess Elizabeth ... Read more »

Australia news live updates: NSW records 49 new Covid deaths in deadliest day of pandemic and Victoria 31; flood emergency in South Australia

LIVE – Updated at 22:32 Follow live.   22:32 Good news, folks: You can get free COVID-19 tests delivered right to your home. Head to https://t.co/12LzJrqFsC to get yours today. ... Read more »

Eagle-eyed Coronation Street viewers spot major change to Emma scene after complaints

Eagle-eyed Coronation Street viewers noticed a major difference in a particular scene when they tuned in on Friday night. The latest instalment of the ITV soap saw Faye Windass confess ... Read more »

Spotify's biggest stars like Michelle Obama and Prince Harry are silent amid Joe Rogan Covid controversy

© Spotify Bruce Springsteen and Barack Obamain the studio for their Spotify podcast titled ‘Renegades: Born in the USA’ – Spotify Rock legend Neil Young made headlines this week for ... Read more »

Death in Paradise exclusive: Josephine Jobert talks leaving show

After months of keeping silent about Florence’s fate in Death in Paradise season 11, Josephine Jobert has finally revealed that she has officially left the show after Florence was unable to ... Read more »
On free-english-test.com you will find lots of free English exam practice materials to help you improve your English skills: grammar, listening, reading, writing, ielts, toeic