Trainline passengers furious after company withdraws 50% off railcards deal early

Disappointed customers have called out Trainline for “false advertising” after the company withdrew its 50 percent discount on railcards early.

Trainline was offering the incredible deal as part of the Black Friday discounts, and had previously advertised that it would be on offer until 11.59pm on December 17.

However, shoppers were not happy to find that the deal had been closed three weeks early on November 26.

According to the Money Saving Expert, Trainline began offering customers the deal on November 23.

By using the discount code ‘RAILCARD50’ customers could purchase the discounted railcards online.

Some customers took to twitter to vent their anger at the company when they tried to use the discount code, but found it to not work.

One customer tweeted: “@thetrainline Really disappointed going to update my railcard with your Black Friday 50% off ‘offer’ & finding out it’s expired (advertised at 17th Dec expiry). Can you send me a new code please? #falseadvertising.”

Another questioned: “Why are you not honouring your 50% off railcard offer, even though it’s valid until 17 Dec?”

“@thetrainline why would you advertise EVERYWHERE that the black friday railcard deal is valid till 17th December and then end it early. VERY unprofessional and SO misleading to customers,” added another.

Another unhappy Twitter user said: “Clearly Trainline have bitten off more than that can chew. So they expect a black Friday offer to not be taken up? A company that needs to understand supply and demand. A fundamental principle of marketing.”

The company responded to questions and complaints online by explaining that they had to end the deal earlier than expected due to “unprecedented demand”.

Through their official Twitter account, the company said: “The promotion is subject to availability (stated clearly in our T&C’s) and we’ve reached maximum availability earlier than expected, given the high popularity of the offer. We’re very sorry for any disappointment.”

A spokesperson from Trainline told MyLondon: “Due to unprecedented demand, we’ve ended our Black Friday deal earlier than anticipated. We’re sorry for anyone who has missed out this time around. Customers should watch this space, as we’ll have other deals soon that they can make the most of.”

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