Thames Water told to cut millions from customers’ bills after fine

thames water told to cut millions from customers’ bills after fine

Water bills

Households are to see almost £150 million taken off their water bills after 11 water suppliers have been hit by fines, regulator Ofwat has announced.

Ofwat said that the utility companies have been fined for missing targets in areas such as water supply interruptions, pollution incidents and internal sewer flooding.

Thames Water and Southern Water performed the worst and will have to return almost £80 million to customers, Ofwat said.

But other companies which exceeded their targets will be able to recover more money from customers, meaning they could see their bills go up.

Severn Trent Water, which supplies millions of people with water across England, performed particularly well in the regulator’s review and will be able to increase customer payments by £63 million in the year ahead.

However, Ofwat noted that all the water companies will be permitted to increase charges in line with inflation, using the consumer prices index including owner occupiers’ housing costs (CPIH) – which hit 8.6 per cent in the 12 months to August.

This means that some reductions could be offset by inflation-linked price rises in customers’ bills.

David Black, the chief executive of Ofwat for England and Wales, said: “When it comes to delivering for their customers, too many water companies are falling short, and we are requiring them to return around £150 million to their customers.

“We expect companies to improve their performance every year; where they fail to do so, we will hold them to account.

“The poorest performers, Southern Water and Thames Water, will have to return almost £80 million to their customers.

“All water companies need to earn back the trust of customers and the public and we will continue to challenge the sector to improve.”

Ofwat’s review comes amid greater scrutiny of water companies during a period of drought and with some areas of the country facing hosepipe bans during the summer heatwaves.

Mr Black said in August that targets for areas such as leaks are “challenging but achievable”, revealing that he did have concerns about the performance of some companies.

The yearly targets were set at the regulator’s last price review in 2019 and will be in place up until the next review in 2025.

Customers should see their bills reduced in 2023 to 2024.

Register now for one of the Evening Standard’s newsletters. From a daily news briefing to Homes & Property insights, plus lifestyle, going out, offers and more. For the best stories in your inbox, click here.

News Related

OTHER NEWS

SDSU football player arrested days before FCS playoffs

(Source: MGN) BROOKINGS, S.D. (Dakota News Now) – According to the Brookings County State’s Attorney’s office, a South Dakota State University football player has been arrested for petty theft. Malik ... Read more »

Lindsay Lohan's New Pepsi Commercial Is Stirring up Major Controversy and We Can See Why

The actress even wore her ‘Mean Girls’ holiday outfit to get in the spirit. The holidays are all about pairings. There’s hot chocolate and marshmallows during cold winter nights; wine ... Read more »

Route 420 South bridge in Delaware County to close indefinitely

PROSPECT PARK, Pa. (CBS) — Delaware County residents will need to adjust their commutes. The bridge that carries Route 420 South (Wanamaker Avenue) from Prospect Park to Tinicum Township right ... Read more »

King Charles 'Horrified And Humiliated' By Camilla After Racism Incident At Queen’s Event

mega King CharlesIII “is absolutely horrified and humiliated” by Queen Camilla not taking action against her top companion Lady Susan Hussey who was accused of racism at a recent event, ... Read more »

Metro trains brought to a stop after shots fired in Metro Center leaving one person dead

Metro trains brought to a stop after shots fired in Metro Center leaving one person dead All trains are currently out of service at the D.C. Metro Center following reports ... Read more »

Nick Sirianni addresses report linking Odell Beckham Jr. to the Eagles

Nick Sirianni addresses report linking Odell Beckham Jr. to the Eagles Eagles’ head coach Nick Sirianni spoke with reporters on Wednesday ahead of walkthroughs, and talked about the cornerback room ... Read more »

Tacoma woman dies of injuries sustained in King County car crash on I-5 off-ramp

Dec. 7—A Tacoma woman died Sunday, more than a week after she crashed her car on an Interstate 5 off-ramp in Federal Way, according to the Washington State Patrol. The ... Read more »

5 years for man who made illegal U-turn, killed driver in head-on crash

A man was sentenced last month to five years in state prison for causing a 2020 crash in Bedminster that left a 65-year-old driver dead, authorities said. George Rodriguez, 68, ... Read more »

Trump Organization Faces More Legal Battles After Tax-Fraud Verdict

Trump Organization Faces More Legal Battles After Tax-Fraud Verdict A New York jury on Tuesday found the Trump Organization guilty of criminal tax fraud and other related offenses after a ... Read more »

Asia-Pacific Markets Trade Mixed Investors Weigh Economic Risks

Julian Finney | Getty Images Sport | Getty Images This is CNBC’s live blog covering Asia-Pacific markets. Asia-Pacific shares were mixed on Thursday with recession fears weighing on continued negative ... Read more »

New Area Code Coming to Southern Illinois, Impacting Nearly 40 Counties

Illinois officials say that a new area code will be coming to the southern portion of the state, affecting more than 35 counties beginning in the new year. According to ... Read more »

Toni Collette Announces Divorce from Her Husband as Photos of Him Kissing Another Woman Surface

Kristian Dowling/Getty Toni Collette and her husband are going their separate ways after 20 years of marriage. The Stowaway actress, 50, announced her breakup from Dave Galafassi, 44, on Instagram ... Read more »

Breaking: Japan Star Masataka Yoshida Makes Free Agency Pick

OSAKA, JAPAN – MARCH 10: Outfielder Masataka Yoshida #34 of Japan poses during the interview after the game two between Japan and Mexico at Kyocera Dome Osaka on March 10, ... Read more »

The Four Fastest Growing And Most Rapidly Spreading Skill Sets In The Job Market

Digital generated image of cityscape data. getty With all the attention being paid to OpenAI’s ChatGPT—the chatbot that headlines are blaring could kill the student essay or offer a substitute ... Read more »

Japanese outfielder Masataka Yoshida agrees to 5-year, $90 million deal with Red Sox

Outfielder Masataka Yoshida played for Team Japan at the 2020 Olympics. (Photo by Koji Watanabe/Getty Images) Japanese outfielder Masataka Yoshida is coming to MLB after a fantastic career in Nippon ... Read more »

Sources: Red Sox, Masataka Yoshida agree to 5-year deal

Sources: Red Sox, Masataka Yoshida agree to 5-year deal Outfielder Masataka Yoshida and the Boston Red Sox are in agreement on a five-year deal that will be worth $90 million, ... Read more »

Ludacris, Mercedes-Benz grant holiday wishes with new shoes

Ludacris, Mercedes-Benz grant holiday wishes with new shoes Ludacris and Mercedes-Benz have surprised schoolchildren in Atlanta with more than 500 new pairs of shoes just in time for the holidays ... Read more »

Texas Southern University to host HBCU All-Star Game during Final Four weekend

The All-Star Game is an opportunity for players who are often overlooked to be noticed by professional scouts. Read more »

Newly-obtained search warrants give new insight into the night TakeOff was shot and killed

The warrants detail how police used surveillance cameras to piece together what led to the shooting and who they say were involved. Read more »

Trial Begins for Florida Cop Seen Shoving Black Lives Matter Protester in Video

Link video: http://nbclim-download.edgesuite.net/Prod/NBCU_LM_VMS_-_WTVJ/757/183/19994660143-1080pnbcstations.mp4 NBC Universal, Inc. The battery trial of a Fort Lauderdale Police officer who was caught on camera shoving a protester during a chaotic 2020 Black Lives Matter ... Read more »

Wealthy Chinese Keep on Spending While Others Cut Back, Survey Finds

Wealthier Chinese were more inclined to spend this year, while poorer people cut back more, McKinsey found in a survey released Thursday. The divergence contrasts with more uniformity in consumer ... Read more »

Kirstie Alley Was Diagnosed With Colon Cancer: Symptoms to Know

The actor “passed away after a battle with cancer, only recently discovered,” her family announced Read more »

Holiday Gift Guide: Ideas for Kids of All Ages

Our list includes educational toys and #playroomgoals Read more »

Kellyanne Conway: 'I'm the one Trump official with no subpoenas, indictments and investigations'

Kellyanne Conway (Photo by Nicholas Kamm by AFP) Former Trump White House counselor Kellyanne Conway is apparently proud of the fact that she has not been caught up in any ... Read more »

Prosecutor's office in Peru says ousted President Castillo detained for investigation of alleged crime of rebellion

Prosecutor's office in Peru says ousted President Castillo detained for investigation of alleged crime of rebellion Prosecutor's office in Peru says ousted President Castillo detained for investigation of alleged crime ... Read more »

Slump in tech stocks helps send Wall Street to another loss

Wall Street ended a wobbly day of trading with more losses on Wednesday, as a slide in technology companies helped pull stocks lower and Treasury yields fell broadly. The Standard ... Read more »

No habrá cargos en el caso de violación en SDSU, dice la Oficina de la Fiscal del Distrito

SAN DIEGO —  El exlanzador de los Buffalo Bills y destacado jugador de futbol de la Universidad Estatal de San Diego, Matt Araiza, no será acusado en relación con la supuesta ... Read more »

Green Line Extension test trains running smoothly, ready for passengers Monday

T employees at the Medford/Tufts new Green Line station had MBTA employees doing some checks before opening day. The MBTA ran test trains of its new Green Line Extension from ... Read more »

From Couch-Surfing to World Champion

Jamie Hayter’s rise over the past two years has been remarkable. SI.com’s Week in Wrestling is published every week and provides beneath-the-surface coverage of the business of pro wrestling. Jamie ... Read more »

Ex-Lakers Star Trevor Ariza Pulls In $5 Million A Month, Estranged Wife Reveals In Divorce War After Demanding Support

mega Trevor Ariza’s estranged wife Bree Anderson said she is unable to pay her bills while the NBA star’s off living the high life — and now she wants a ... Read more »

The Supreme Court’s Most Conservative Justices Got Humiliated on Wednesday

Justice Amy Coney Barrett Pool/Getty Images After three hours of oral arguments at the Supreme Court on Wednesday, only one thing is certain: If the justices want to blow up ... Read more »

Fauci isn’t just worried about a ‘wave of infections’ as China reopens. He sees a risk in a whole new wave of mutant variants

Fauci isn’t just worried about a ‘wave of infections’ as China reopens. He sees a risk in a whole new wave of mutant variants Dr. Anthony Fauci, President Joe Biden’s ... Read more »

Gov. Greg Abbott bans TikTok on state phones and computers, citing cybersecurity risks

Following the lead of several other GOP governors, Abbott said banning the social media platform, which is run by the Chinese company ByteDance, would protect state information from the Chinese Communist Party. Read more »

Se avecinan semanas peligrosas en el condado de Los Ángeles por el repentino aumento del coronavirus. ¿Por qué?

Transeúntes con y sin mascarillas caminan por Los Angeles Union Station el martes. (Irfan Khan / Los Angeles Times) Hace unas semanas, había un optimismo cauteloso de que este invierno ... Read more »

Palestinian cause takes center stage at the World Cup

DOHA, Qatar —  The ball arced into the net, sealing Spain’s surprise ouster from the World Cup amid the deafening roars of the crowd in Education City Stadium. As the Moroccan ... Read more »

Asia-Pacific Markets Set to Fall as Investors Weigh Economic Risks

This is CNBC’s live blog covering Asia-Pacific markets. Asia-Pacific shares are set to trade lower on Thursday with recession fears weighing on continued negative sentiment. In Australia, the S&P/ASX 200 slipped ... Read more »

From ‘Queen Sugar’ to a new sweet treat: Ava DuVernay gets her own Ben & Jerry’s flavor

Still broken up because “Queen Sugar” ended its TV run? Well, get ready to drown your sorrows in a pint of Ava DuVernay’s newest collaboration — with Ben & Jerry’s. ... Read more »

Democrats Hope to Pass Assault Weapons Ban in Illinois, but Conservative Opposition Could Loom

A proposed law could ban assault weapons and raise the legal age of gun ownership in the state of Illinois, and while many Democratic leaders hope the bill could gain ... Read more »

2 Family Members Found Dead, 2-Year-Old Unharmed in Apartment in East Chatham

Two relatives were found dead Wednesday inside an apartment in the East Chatham neighborhood on the South Side but a toddler was unharmed. During a brief news conference, Deputy Chief ... Read more »

Patrick Willis says he would have retired if the Niners and Harbaugh’s relationship didn’t fall apart

Patrick Willis says he would have retired if the Niners and Harbaugh’s relationship didn’t fall apart Today is the best episode we’ve done to date. Akash and I spoke about ... Read more »
Breaking thailand news, thai news, thailand news Verified News Story Network