Switching Phone Carriers in 2024: What to Know Before Changing Providers

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Switching wireless providers isn’t easy. Although there are three major networks in the US, the actual number of wireless carriers and plans is significantly higher. Sifting through this big, confusing mess can be overwhelming, but we want to help make this process a little easier. Here’s how to choose a cell phone plan in 2024.

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Which network works best for you? 

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In the US there are three major networks: AT&T, T-Mobile and Verizon. All three offer services directly and have robust nationwide networks that offer 4G LTE (fast) and 5G (really fast) data.

The most important aspect of choosing a network is finding one that works in your area. This makes it hard for us to give a blanket recommendation of any one carrier. For example, T-Mobile’s service in New York may be excellent, but if you’re in rural Iowa, Verizon is more reliable.

While your mileage may vary, the good news is that these networks are growing and improving all the time, particularly as the three major players continue to try and blanket the US with 5G. It’s quite possible that a decade ago you left a network complaining about its sparse service, but now it has beefed itself up because of that arms race to acquire customers.

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If you know any friends or family in your area that already use the carrier you’re considering, ask about their experience. You could also go to a carrier’s store and see if they offer any free ways to try out the service before switching over, such as T-Mobile’s Network Pass which lets you sample T-Mobile’s service for free for three months. Verizon offers a similar 30-day “trial” program while the Cricket prepaid service has its own trial offering that lets you try out parent AT&T’s network.

Then, of course, there are the plans themselves. Below is a comparison of some of the latest plans from AT&T, T-Mobile and Verizon. For this chart, we focused on each carrier’s cheapest plan, as well as their respective “middle” options that we think could make sense for most people.

It is worth noting that some plans, like T-Mobile’s Go5G include streaming perks like Netflix while Verizon lets you add perks like the Disney Bundle (Disney Plus, ESPN Plus and Hulu) for $10 per month if you have its latest Unlimited Welcome, Plus or Ultimate plans.

Most Verizon and AT&T unlimited plans (with the notable exception being AT&T’s Value Plus VL) also don’t require you to have every line on the same plan, so if only one of your family plan’s lines needs extra hotspot data, you can drop the others down to cheaper options and save a little there.

If you’re looking for multiple lines on T-Mobile and its cheapest rate, you’re better off going with its regular Essentials or Essentials Saver plans. A promotion the carrier is doing has it available for $100 per month for four lines.

Know the smaller and prepaid players

Visible, Google Fi and Mint Mobile are just a few of the many MVNOs that rely on larger networks. Sarah Tew/CNET

While AT&T, T-Mobile and Verizon operate the major networks, other smaller providers offer service on their airwaves. First, there are the prepaid brands each carrier owns. Verizon has Visible, AT&T has Cricket and T-Mobile has Metro and now Mint Mobile. All use their parent’s respective networks for service.

Smaller players also rely on the larger networks for service. Google Fi, for example, uses T-Mobile’s network, while cable companies Comcast and Spectrum rely on Verizon for their respective Xfinity Mobile and Spectrum Mobile brands.

Boost Mobile, which is owned by Dish, uses a combination of T-Mobile and AT&T while Dish builds out its own 5G network. Dish has started offering its own service that rivals the big carriers, which it calls Boost Infinite.

The benefit of these smaller carriers — many of which are known as mobile virtual network operators, or MVNOs — is that you can get access to the larger provider’s service at a more affordable rate. If you found that Verizon works best where you live but its service is too pricey, switching to Visible, Spectrum Mobile or Xfinity Mobile could potentially allow you to keep similar coverage but pay a bit less (although you may lose out on some other perks like free streaming services).

We’ve broken down a few of these providers, including which provider uses which network and explained some of the trade-offs you’ll want to keep in mind.

Know how much you owe on your installment plan

Getting a new iPhone at a deep discount from a carrier often requires a big commitment. Patrick Holland/CNET

Two-year contracts have largely disappeared from the US wireless market. Unfortunately, they now seem set to be replaced by increasingly longer installment plans.

AT&T and Verizon now consistently only offer 36-month installment plans for the latest devices from Apple, Google and Samsung. T-Mobile, meanwhile, still has options for 24-month installments with plans like its Go5G Plus offering better upgrade deals every two years and Go5G Next offering deals every year.

With these longer timelines you can get a flagship phone for significantly less, but you need to stay on that carrier (and potentially with a pricier unlimited plan) for two or three years. If you leave before that time has passed, you risk needing to pay out the balance owed on the phone, which some providers require before they “unlock” the device to be used on other networks.

Major carriers often offer several hundred dollars when you switch, which can help subsidize the price of the change. You’ll want to check your account online or go into your carrier’s store to find out how much you might still owe on your phone before you leave.

Decide if you should keep your current phone

The modernization of phones and networks means your existing phone will probably work just fine on a new carrier. All the major wireless carriers offer a similar assortment of the latest devices, particularly when it comes to the iPhone and the Galaxy lines.

To make the most of any switch you’ll probably want to take this opportunity to upgrade your device, particularly if it’s a few years old and lacks modern features like 5G. There are often extra deals when adding or opening a new line to help pay off any installment plan or get you to a better device.

If you’d rather keep what you have, your existing device will probably work just fine so long as it’s unlocked from your prior provider.

Know your discounts

Keep in mind that all of the carriers offer additional savings, which you could be eligible for depending on your employer, military status, student status or even age. If you’re on a family plan, a family member could qualify even if you don’t.

First responders, military members, veterans, nurses and teachers, in particular, can get discounts from every major carrier. Verizon offers discounts for students and a range of professions, while T-Mobile’s Work Perks could knock 15% off Go5G Plus or Go5G Next plans and AT&T offers a similar program for its Unlimited Premium PL and Elite plans that it calls Signature.

If you’re 55 or older, you may also be eligible for a discounted plan: T-Mobile offers discounted plans nationwide for as low as $55 a month for two lines, while Verizon and AT&T offer similar options but only for Florida residents.

We break down the discounts in greater detail here, for AT&T , Verizon and T-Mobile.

This could save you money if you switch, or potentially lower your current rate a bit and save you the hassle of changing providers.

Understand the perks

If you have the right Verizon plan you could get free Disney Plus. Sarah Tew/CNET

Many of the major carriers bundle in perks for using their higher-end unlimited plans, particularly streaming services. Verizon offers the Disney Bundle (Disney Plus, Hulu and ESPN Plus) as a $10 monthly perk for its latest unlimited plans while T-Mobile offers Netflix Standard (with ads) on its Go5G branded offerings and also includes a subscription to Apple TV Plus and Hulu (with ads) with Go5G Next.

Even prepaid and smaller carriers like Cricket (HBO Max with Ads) and US Mobile (a variety of options) offer perks with their unlimited plans.

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In addition, Verizon has perks for services including Apple One, Walmart Plus and a Netflix/Max bundle while T-Mobile’s Go5G plans also offer in-flight Wi-Fi and unlimited data abroad. T-Mobile’s Metro offers 100GB of Google One storage and one-year subscriptions to ViX Premium while AT&T gives six months of free gaming with an extended trial of Nvidia’s GeForce Ultimate .

If you’re already paying for one or more of these subscriptions, switching to the right provider could be a way to help you save even more.

We’ll continue to update this with more cell phone plan tips.