Skit - The Voice Automation Specialists

Founded in 2016 by two co-founders from IIT Roorkee, Sourabh Gupta and Akshay Deshraj, Skit’s voice AI solution has been developed to enhance customer experience and engagement through intelligent voice conversations while at the same time resolving customer queries quickly. Customer contact centers or call centers are integral for operational success as they bridge the gap between the consumer and the enterprise. Even though businesses have identified different mechanisms to reach out to users such as mobile applications, notifications etc. users still reach out to the call center.

Skit - The Voice Automation Specialists

Skit

THE PROBLEM

Traditionally, call centers are where there are high costs, high attrition rates and for the end-users IVRs are frustrating and the wait times are irritating. Large enterprises in India will usually spend $30 million – $50 million per year on call centers. As we all know, we can get a cab in five minutes but it is not that easy to get redirected to a call center agent quickly. Amidst all the fast-paced technological innovations that are taking place, call centers are slow to adopt the latest technology. This gap came to the forefront amidst the pandemic as it thrusted various sectors to adopt voice automation much sooner than what was originally on their road map. During the pandemic, there was a surge in call volumes, which put an additional pressure on the traditional IVR and support agents at the call centers to respond to all customer queries. This in turn resulted in longer wait-times, call drops, frequent agent transfers, etc., which increased customer frustration. For any customer contact center, improving customer experience is of top priority. Voice-tech and AI presented an opportunity in customer contact centers for overcoming challenges that have always plagued the customer contact center business.

THE SOLUTION

Skit’s VIVA plays a huge role in resolving customer queries quickly and ensuring the customer experience matches the unique desires of the individual customer. VIVA has the capability of addressing 80% of call center operations as well as scaling as per the incoming traffic and ensuring zero wait time. This allows the contact center agents to solve complex queries, which directly results in faster customer query resolution. VIVA truncated the average call time of 15-20 minutes to 20-30 seconds. Being a unique service, VIVA helps accelerate engagement strategy and utilize innovative speech recognition and NLU technology providing the best engagement possible. Sourabh Gupta, Co-Founder and CEO, Skit says, “Using our core technology, we want to introduce the future of customer experiences to the world. We believe that each interaction between a business and its customers is an opportunity to create something remarkable. VIVA is a disruptive solution because it brings in a novel offering that provides convenience to the customers. We are driven with a vision to become the leading global voice automation/AI platform.”

THE FUTURE

Skit will potentially address the $300 billion voice customer service market with its voice AI platform VIVA. The company is enhancing customer experience with its ability to easily adapt to the customer’s preference. This boost’s customer experience as their idiolect layer allows VIVA to create a unique customer profile in real-time based on an individual’s speech attributes (age, vocals, gender, eagerness, dialect, pace, etc.). VIVA replicates human-like conversation and understands the speaker’s intent. VIVA can translate other unique speech characteristics that enable more efficient query resolutions. It can personalize communication by adjusting the response, tone, and speech patterns while engaging with a customer. With over 100000+ hours of training data, Skit enables enterprises to automate 80-90% of their call center operations while at the same time-saving costs.

FACTSHEET

FUNDING: Series B- US $23 Million

NUMBER OF EMPLOYEES: 200+

CURRENT PARTNERS: Avaya, Cisco, Gensys, Microsoft

Entrepreneur India Tech Start-up of the Year – Artificial Intelligence Award 2021

Internet Explorer Channel Network
News Related

OTHER NEWS

Apple will soon tell iPhone users what data is collected by apps

After making a lot of developers squeamish and at the same time giving users more choice about their privacy, Apple is set to bring another feature to iPhone that’s bound ... Read more »

Russian Spacecraft Launches Into Orbit for International Space Station

The Russian space agency Roscosmos successfully launched an uncrewed cargo spacecraft aboard a Soyuz rocket to the International Space Station on October 28. Footage released by NASA shows liftoff from ... Read more »

Samsung warns supply chain upsets may hit chip demand, profit at 3-year high

Samsung Electronics Co Ltd said on Thursday it expects component shortages to affect chip demand from some customers in the final three months of the year, after reporting its highest ... Read more »

US consumer watchdog to review Big Tech data, promote lending competition

Chief consumer finance watchdog Rohit Chopra told U.S. lawmakers on Wednesday his agency will review Big Tech’s impact on the flow of money in the economy as leading technology firms ... Read more »

Climate change misinformation fools too many people – but there are ways to combat it

Hadrian/Shutterstock In recent decades, people in the UK have watched climate change shift from being an abstract threat discussed on the news to an increasingly common presence in everyday life. ... Read more »

Lotte Chilsung Beverage Q3 net profit up 177.3 pct. to 92.5 bln won

SEOUL, Oct. 28 (Yonhap) — Lotte Chilsung Beverage Co. on Thursday reported its third-quarter net profit of 92.5 billion won (US$78.9 million), up 177.3 percent from a year earlier. Operating ... Read more »

Hyundai Development shifts to black in Q3

SEOUL, Oct. 28 (Yonhap) — Hyundai Development Co. on Thursday reported its third-quarter net profit of 43.8 billion won (US$37.4 million), shifting from a loss of 74.9 billion won a ... Read more »

Esports talent in Korea gets boost from big business, easing of gaming ban

People play online games at an internet cafe in Seoul. Korea Times file South Korean teenager Yoon Ki-chan gets just three hours of sleep a day but spends more than ... Read more »

How Microsoft nearly overtakes Apple as most valuable company

A surge in Microsoft Corp’s shares nearly unseated Apple Inc as the world’s most valuable company, a day before the iPhone maker reports its quarterly results. Fueled by strong quarterly ... Read more »

Here's how Google aims to take on the Apple iPad

It’s no secret that when it comes to tablets, the iPad remains a few steps ahead of its Android counterparts. And a lot of it is down to the software ... Read more »

'Aadhaar Hackathon 2021' starts today: Theme, rules, prizes and all you need to know

The ‘Aadhaar Hackathon 2021’ consists of problem statements categorized under two broad themes – Address Update and Authentication Reimagined. (Representative image: Reuters) The Unique Identification Authority of India (UIDAI) has ... Read more »

Amazon app quiz October 28, 2021: Get answers to these five questions to win Rs 20,000 in Amazon Pay balance

Win Rs 20,000 in your Amazon Pay balance today! You just have to answer 5 questions and a bit of luck. Amazon is back with its daily dose of app ... Read more »

Samsung smartphones getting this feature for faster digital payments

Samsung has launched a new Scan QR feature that allows users to make digital payments easily. The feature enables users to make QR code payments by opening the camera or ... Read more »

What to look out for before buying Intel's 12th Gen Alder Lake CPUs

Intel‘s 12th Gen Alder Lake i9 and i5 CPUs (Photo: Yahoo Gaming SEA) Well, the cat is out of the bag. Intel’s 12th Gen Alder Lake processors are official and ... Read more »

Naver unveils new AI-powered search service

By Kim Han-joo SEOUL, Oct. 28 (Yonhap) — South Korea’s dominant internet portal operator Naver Corp. on Thursday introduced a new personalized search service dubbed AiR Search. The service, powered ... Read more »

Retail sales up 8.2 pct in September on 'revenge shopping' amid pandemic

SEOUL, Oct. 28 (Yonhap) — Retail sales in South Korea surged 8.2 percent in September from a year earlier, data showed Thursday, as consumers turned to “revenge shopping” amid the ... Read more »

SK Innovation to develop all-solid-state batteries with US firm

Dr. Lee Seong-jun, chief technology officer of SK Innovation Co., poses for a photo with Doug Campbell, CEO of Solid Power, after signing a deal on joint development and production ... Read more »

SK Innovation to develop all-solid-state batteries with U.S. firm

By Kim Seung-yeon SEOUL, Oct. 28 (Yonhap) — SK Innovation Co., a South Korean battery maker, said Thursday it will develop and produce all-solid-state batteries with a U.S. firm, in ... Read more »

Hanwha Life Insurance net soars 154% despite pandemic

The corporate logo of Hanwha Life Insurance Co. (Yonhap)Major South Korean insurer Hanwha Life Insurance Co. said Thursday its third-quarter net profit rose more than 1.5 times from a year ... Read more »

Digital IC in Singpass app can be used to access public services in person from Nov 1

From Nov 1, all government agencies will accept digital ICs when individuals use or apply for public services in person. SINGAPORE – Forgot to bring your NRIC for registering at ... Read more »

(LEAD) Hanwha Life Insurance net soars 154 pct despite pandemic

(ATTN: RECASTS headline, lead; ADDS info throughout, image) SEOUL, Oct. 28 (Yonhap) — Major South Korean insurer Hanwha Life Insurance Co. said Thursday its third-quarter net profit rose more than ... Read more »

S-Oil Q3 net soars elevenfold on strong petrochem sales

(Yonhap)S-Oil Corp., South Korea’s No. 3 oil refiner, said Thursday its net income surged by elevenfold in the third quarter from a year earlier, driven by strong sales of petrochemical ... Read more »

(LEAD) S-Oil Q3 net soars elevenfold on strong petrochem sales

(ATTN: RECASTS headline, lead; UPDATES throughout; ADDS photo, byline) By Kim Seung-yeon SEOUL, Oct. 28 (Yonhap) — S-Oil Corp., South Korea’s No. 3 oil refiner, said Thursday its net income ... Read more »

Android 12L is a new version for big screens on tablets and foldables

Read more »

Search engine choice screen to stop Google

Internet users in Australia would be asked to choose a search engine from a mandatory screen as part of efforts to break up Google's dominance. The Australian Competition and Consumer ... Read more »

(LEAD) Samsung logs record sales, second-highest operating profit in Q3 on buoyant chip biz

(ATTN: CHANGES headline; ADDS more details in last 10 paras)By Woo Jae-yeon SEOUL, Oct. 28 (Yonhap) — Samsung Electronics Co. on Thursday reported strong third-quarter earnings on the continued robust ... Read more »

Felony Count Over 43 Cents' Worth of Mountain Dew Is Dropped

HARRISBURG, Pa. (AP) — Pennsylvania prosecutors have dropped a felony theft charge against a man who underpaid for a bottle of Mountain Dew by 43 cents. NurPhoto | Getty Images ... Read more »

Shiba Inu Coin Price Soars to Record High After Robinhood Petition

The Shiba Inu (SHIB) coin price skyrocketed to a new high of $0.00005863 today, per CoinMarketCap.  Shiba Inu coin, named for the memeified dog breed, is the joke spin-off of the popular ... Read more »

Here's When Your Elementary Schooler May Be Able to Get Their Covid Vaccine

As we know, the pandemic moves slow. And so it has gone for young children and their parents amid a nearly year-long Covid-vaccine rollout. But yesterday, an independent panel of ... Read more »

Google Allows Photos of Minors to Be Removed from Search

Google’s new safety feature allows minors under the age of 18 request that their images be removed from search results. Minors, their parents, their guardians and their legal representation can ... Read more »

Taco Bell is Handing Out Free Tacos Next Week -- Here's How to Get Yours

Another year, another day of free tacos! Bloomberg | Getty Images Taco Bell’s beloved ‘Steal a Base, Steal a Taco’ campaign is back this year and thanks to Ozzie Albies ... Read more »

Thanksgiving Will Be More Expensive This Year: Farm Bureau

Americans will experience a more expensive Thanksgiving in 2021 due to higher inflation and supply chain issues, according to the American Farm Bureau Federation. “When you go to the grocery store and it feels more ... Read more »

This Entrepreneur Is Defining Success on His Own Terms

Any kind of successful social or business event follows proper event management planning. Event management skills are vital as they help in coordinating all the distinct elements of an event ... Read more »

Gamification, A Rising Business Model In Edtech

Edtech startups such as Byju’s, Matific, Cuemath and others consider gamification as the future of online learning. According to a study by BlueWeave Consulting, the global education gamification market reached ... Read more »

Reshaping the Escape Room Reality Since 2014

The escape room industry started its journey in the US in 2012 and within three years itwitnessed a significant upsurge in demand leading to the expansion of the industry. Corporate ... Read more »

Report: United Airlines is Losing Millions By Keeping Unvaccinated Employees on Paid Leave

United Airlines loses about $700,000 a week by keeping its unvaccinated pilots on paid leave, according to court documents that were first reported on by Fox Business.  DANIEL SLIM | ... Read more »

US Gasoline Prices Vault to New 7-Year High

U.S. gasoline prices have notched yet another rise, with the national average hitting a fresh seven-year high. As of Oct. 27, the national average for a gallon of regular gasoline rose to $3.394 from the prior ... Read more »

SpaceX Addresses Leakage Issues on Crew Dragon Toilet Before Weekend Launch

Most people don’t think twice about going to the bathroom, but when you’re going to space, a faulty toilet can be a critical issue — which is exactly the problem SpaceX Crew Dragon ... Read more »

Tesla's Electrifying Growth

One man’s gain can be another man’s gain too.  Pexels As consumer interest in electric vehicles (EVs) skyrocket, car rental giant Hertz announced a significant investment to offer the largest ... Read more »

A New-age Painter With Exceptional Artistic Fervor

While every one of us has the ability to dream and in fact loves to dream, how many of us are actually courageous enough to chase our dreams? Not many, ... Read more »
On free-english-test.com you will find lots of free English exam practice materials to help you improve your English skills: grammar, listening, reading, writing, ielts, toeic