RESIDENTS at a block of luxury apartments have been raging after flooding left their £27million building “stinking” and drenched.
One resident posted shocking footage showing water running into apartments and flooding lifts at Hadrian's Tower – Newcastle's tallest building.
Residents shared pictures of the damage on a communal WhatsApp group Credit: NCJ Media
One person said the block 'stunk' as a result of the damp carpets Credit: NCJ Media
According to a resident, who wishes not to be named, the flooding took place on Friday and has left the tower blocking “stinking” as a result of the damp carpets and claims residents are still waiting for the damage to be cleaned up nearly a week on.
“It was absolute chaos,” he said.
“I went downstairs at around 6.20am on Saturday as I was leaving for work and the ground floor area behind the reception was like a swimming pool.
“There was just water everywhere – it was really bad.
“It was just shocking. They advertise [the apartments] to us as being luxury but I have never seen anything like it.”
Residents shared photos of the damage in a WhatsApp group, detailing how their apartments had been affected by seeping water.
The unnamed resident said: “The corridors are soaking wet, the carpets are squelching.
“People's windows were leaking and they said the water was running inside their windows.
“With the corridors being wet, the water was coming under people's doors and it came under our door a little bit.”
The resident, who lives on the 20th floor, claims there was 4ft of water underneath one of the lifts and a “stream running down the corridors and under people's doors”.
“All of the corridors need drying properly [but] nothing has been done to our floor and it's been nearly a week,” he added.
“The corridors absolutely stink [as a result] – it's not right.
“They are just saying they are trying to sort it out as soon as possible, but they have not even touched our floor yet.
“They have just put a vacuum cleaner on the carpets but done nothing else.
“People at the top of the building are paying thousands and thousands every month to live here and it's hit them the worst.
“It's a disgrace. I feel angry and let down. Everybody does. A lot of people are looking to get out.”
Hadrian's Tower said it has been in contact with residents and stressed the flood was not related to Storm Arwen.
In a statement, they said: “The main water feed to the boiler room located on level 27 had burst, causing water to flow into the wet riser of the building.
“The contractor who installed the pipework attended immediately to isolate the water and make the necessary repairs.
“As a result of this issue, some smoke detectors within the riser cupboards were damaged and our fire alarm contractor attended to replace as many damaged detectors from their stock.
“Remaining replacements have been ordered and are to be replaced as quickly as possible.
“Until a full repair is conducted, we have a fire watch in place and have employed a security company to double staff presence for constant building monitoring as instructed by our fire alarm company.
“During this process, the apartment lifts were isolated for resident safety.
They added: “The carpets to communal areas were wet vacuumed on Saturday following the leak and have since fully dried with no bad smells.
“We are now in the process of scheduling in full professional carpet cleaning with a local cleaning company.
“We are also aware of isolated cases of window leaks in apartments, and we have since contacted the building contractor, Tolents, who is in the process of making full repairs, with all residents affected being contacted”.
Hadrian's Tower management said the flooding was not caused by Storm Arwen Credit: NCJ MediaInternet Explorer Channel Network