Post-lockdown success demands yet more new ways of working Apply lessons learned during the pandemic and pick people who can act on them quickly

Post-lockdown success demands yet more new ways of working  Apply lessons learned during the pandemic and pick people who can act on them quickly

The imminent reopening promised by the government will be welcomed by most leaders. However, we will not be coming back to either the old or current business as usual.

All organisations will face rapid waves of change in creating new ways of working. They will quickly have to figure out how to reorganise operations (with an eye to possible further shutdowns) and lead their teams. They also need to balance the new needs of customers and employees.

Last month I joined a session SEAC had arranged with Stephen Denning, author of The Age of Agile and a former World Bank director. Steve shared some fascinating insights on what agile was and was not. After reflecting on my experience, I have some simple ideas based on my observations that I’d like to share with you.

I think every organisation has seen its ways of working transformed by closure, social distancing, or market/ supply chain disruption. Every organisation has had to improvise because no philosophy — agile, to name just one — was developed for what we are currently experiencing. I believe certain principles emerged that can be used as guidelines in the next few months.

Work out your new management needs quickly: Existing management models will struggle. They are too slow. More so than even in lockdown, leaders now need to free the talents of their people. Technology adoption is driving this management transformation. Bureaucracy is not for the new world; how can we ensure it doesn’t creep back in as we return to the office?

Now the customer really, really, really is king: Because so much will continue to change so quickly, only organisations that really buy into customer obsession will come out ahead. Although companies have faced fierce financial challenges, the focus now must be increasing value to customers. Covid really taught us we are not the centre of customers’ universes.

We can no longer supply a partial solution or just a good enough product. Now, everything we do and how we do it in the organisation needs to be focused on customers. Many companies learned this the hard way over the past 18 months and must now ensure there is no backsliding.

Just the essentials: Stop doing the things that don’t directly help customers, or that we do just because we have always done them. Some research shows that before Covid, up to 40% of work in organisations did not add any value. During the pandemic we all got leaner, and we must stay that way and instead invest in building the new capabilities we need, rather than recreating old kingdoms. Customer responses must guide what we do and do not do more than ever before.

Organise and execute through small teams: One pleasant surprise we learned during the pandemic is how how quickly new things could be achieved by small, empowered teams. By providing purpose and removing bureaucracy, it has been a revelation to see what is possible.

Leaders and managers must not go back to old organisational models because there are so many things to do now. The walls between parts of the organisation must stay down, and teams must retain the flexibility they need to succeed.

Increase empathy: Ways of working must be based on really understanding how other people, customers, colleagues, and team members think. This requires a very human-centric approach. Convincing employees to adapt using logic will only work if they agree with you. Ruling with an iron fist is the worst possible choice now.

Creating and making new ways of working stick requires inspiration, and this is built on empathy. Organisations now need to help leaders build skills to get people to want to change how work gets done.

Get started: Your leaders need to say we need to do things differently and experiment. The exact answer will be different for each organisation. Work with your early adopters and innovators because these will be the future of your organisation once any remaining dinosaurs fail to adapt.

Also, don’t limit ideas to those that come from the people with the titles, because all ideas should be open for discussion. Finally, as Stephen Denning shared, ensure that new-normal competence, not noise, is driving the conversation.


Arinya Talerngsri is Chief Capability Officer and Managing Director at SEAC — Southeast Asia’s Lifelong Learning Center. She can be reached by email at arinya_t@seasiacenter.com or https://www.linkedin.com/in/arinya-talerngsri-53b81aa. Talk to us about how SEAC can help your business during times of uncertainty at https://forms.gle/wf8upGdmwprxC6Ey9

Internet Explorer Channel Network
News Related

OTHER NEWS

CSK's IPL win to boost T20's popularity worldwide, says N Srinivasan of India Cements

N.Srinivasan, Vice-Chairman and Managing Director, India Cements Ltd. and Member of the Tirumala Tirupati Devasthanams Trust Board, receives the IPL Trophy that the CSK had won after pooja at the ... Read more »

RBI imposes Rs 1 crore penalty on State Bank of India

The Reserve Bank of India (RBI) on October 18, 2021, imposed a monetary penalty of Rs one crore on State Bank of India (SBI) for non-compliance with certain directions. The violation ... Read more »

How the Tripartite Alliance Limited helps workers: 3 case studies

SINGAPORE – The Tripartite Alliance Limited (TAL) outlined in its annual report on Monday (Oct 18) several instances where it helped workers and companies resolve issues. Here are three of ... Read more »

Junglee Games files petition in Karnataka HC against gambling ban

Junglee Games, which operates Junglee Rummy, Junglee Teen Patti, and fantasy gaming platform Howzat, is the latest firm to approach the Karnataka High Court appealing against the state’s online gambling ... Read more »

M&S and Boots launch plans to hire 17,000 temp jobs - as Amazon offers £3,000 signing bonuses

Tens of thousands of seasonal jobs are now on offer at some of Britain's best-known businesses - adding to the demand for workers amid record vacancies across the UK economy. Read more »

Naftogaz of Ukraine applied for participation in Nord Stream 2 operator certification

According to CEO of Naftogaz Yuri Vitrenko, the company made this application to prove impossibility of certification of the gas pipeline Read more »

India's exports up 40.5% to $15.13 billion during October 1-14: Commerce Ministry

Representative image The country’s exports rose by 40.5 percent to $15.13 billion during October 1-14 on account of healthy performance by key sectors such as petroleum products, engineering and chemicals, ... Read more »

CG Power signs pact with Evie Real Estate to sell Kanjurmarg property for Rs 382 crore

CG Power and Industrial Solutions on Monday said it has signed a binding term sheet with Evie Real Estate to sell its property at Kanjurmarg in Mumbai, for Rs 382 ... Read more »

Dollar resumes upward March on higher yields; yen falls again

Representative image The U.S. dollar gained broadly on Monday, rebounding towards a one-year high hit last week as slowing economic growth in China and firmer U.S. Treasury yields boosted the ... Read more »

Domestic air passenger traffic rises in September, says DGCA

Domestic air passenger traffic rose 5.4 percent month-on-month in September this year, the Directorate General of Civil Aviation (DGCA) said on October 18. The total passenger load in September stood ... Read more »

Maharashtra extends timing of restaurants, shops; amusement parks to reopen from Oct 22

Maharashtra Chief Minister Uddhav Thackeray (File image) Maharashtra government on October 18 announced the extension in the timing of restaurants and shops in the state. The state government has also ... Read more »

Gold prices slip to Rs 47,384/10 gm as US bond yields rise; silver down Rs 180 a kg

Gold prices fell on October 18, down by Rs 741 to Rs 47,384 per 10 gram in the Mumbai bullion market tracking a sharp fall on Friday in the global ... Read more »

Sale of Air India will constitute an 'important milestone': IMF official

Air India | Representative image The International Monetary Fund on Monday said the sale of national carrier Air India will constitute an “important milestone” in India’s privatisation efforts. Tata group ... Read more »

Govt receives around Rs 814 crore from 5 CPSEs as dividend this fiscal

The government has received nearly Rs 814 crore as dividend tranches from five CPSEs, including PFC, HUDCO and OIL, this fiscal year, DIPAM secretary said on Monday. “Dividend tranches of ... Read more »

HSBC, Standard Chartered, Bank of China (HK) among 19 lenders approved to sell Wealth Management Connect products

HSBC, Standard Chartered, Bank of China (Hong Kong) – the city’s three note-issuing banks – are among the 19 Hong Kong lenders that received the greenlight to sell investment products ... Read more »

IEX board to consider bonus issue on October 21

Representative image The board of Indian Energy Exchange Ltd will consider a bonus issue of equity shares during its meeting scheduled on October 21. IEX, in a declaration made to ... Read more »

RBI imposes fine of Rs 1.95 crore on Standard Chartered Bank

The Reserve Bank of India (RBI) has slapped a fine of Rs 1.95 crore on the Standard Chartered Bank for failing to report a cyber security incident within the prescribed ... Read more »

Apple expected to reveal new MacBooks, AirPods today on company livestream

The event comes one month after Apple unveiled new editions of the iPhone, iPad and Apple Watch. Apple Inc./AFP via Getty Images Apple is expected to debut a slate of ... Read more »

Colin Powell, first Black US secretary of state, dies of Covid-19 complications at 84

Former head of the Joint Chiefs of Staff, Collin Powell Colin Powell, a US war hero and the first Black secretary of state, has died from complications from Covid-19, his family ... Read more »

KreditBee aims to issue over 1 million cards by March next year

KreditBee Card Sample. | Representative image Digital lending platform KreditBee on October 18 announced that it has issued over 1,00,000 cards. With this, KreditBee has become one of the fastest ... Read more »

G20 countries' policies make it difficult to attract green investment needed to tackle climate change, report warns

The Group of 20 (G20) leading economies have significant policy hurdles that discourage green investment to tackle the growing climate crisis and around a third of them have yet to ... Read more »

Technical View | Nifty forms Doji pattern, experts say avoid long side bets

The Nifty started the week on a strong note with yet another record closing high of 18,477 on October 18 despite nervousness in global markets and an uptrend in oil ... Read more »

Small fire on storage floor of Siriraj Hospital doused

Firefighters enter the eighth floor of Asadang Building at Siriraj Hospital after a fire was doused on Monday. (Photo from @Ruamduay Twitter account) A small fire that broke out in ... Read more »

Bitcoin starts week above $61K, nears all-time high ahead of potential ETF

Bitcoin neared all-time highs ahead of the Wall Street debut of the first exchange-traded fund tied to the cryptocurrency. REUTERS/Edgar Su Bitcoin started the week just short of its all-time ... Read more »

Russia does not seem to be planning to supply more gas

The Russian state gas company Gazprom, the largest supplier of natural gas to Europe, would no longer send gas via major gas routes that run through Ukraine based on the ... Read more »

Reliance gets NCLT permission to seek creditors' nod for proposed Future-Retail Deal

Reliance retail (Image: Shutterstock) The Mumbai Bench of the National Company Law Tribunal (NCLT) on October 18 allowed Reliance to go ahead with seeking creditors’ nod, CNBC-TV18 reported. Granting Reliance ... Read more »

Penna Cement receives SEBI nod for IPO, to raise Rs 1,550 crore

Hyderabad-based Penna Cement Industries has received approval from the capital market regulator Securities and Exchange Board of India (SEBI) to go ahead with its Rs 1,550-crore initial public offering (IPO). ... Read more »

Popeyes, Megan Thee Stallion partner to release new ‘Hottie Sauce' and limited-edition merchandise

Photo by: Popeyes Press Release Popeyes Louisiana Kitchen, the American fast-food chain that is famous for its fried chicken and biscuits, has teamed up with Megan Thee Stallion, an American ... Read more »

Gainers & Losers: 10 stocks that moved the most on October 18

Indian benchmark indices ended higher for the seventh consecutive session on October 18 led by the metal, PSU bank and power stocks. At close, the Sensex was up 459.64 points, ... Read more »

Facebook announces plans to recruit 10,000 employees in the EU for its ‘metaverse' vision

Photo by: Gerd Altmann/Pixabay Facebook will be recruiting new workers in the European Union as it is planning to open 10,000 job posts in the said territory. The massive hiring ... Read more »

Rupee settles 9 paise lower at 75.35 against USD

The rupee ended 9 paise lower at 75.35 (provisional) against the US dollar on Monday, tracking stronger greenback against key rivals overseas and rising global crude oil prices. At the ... Read more »

Taking Stock: Sensex inches closer to 62,000, Nifty crosses 18,500 supported by metal, banks

The market ended in the green for the seventh consecutive session on October 18, hitting new highs helped by the banking and metal names. During the day, the BSE Sensex and Nifty ... Read more »

India saw highest post-pandemic domestic air traffic on Oct 17: Aviation Minister

Union Minister Jyotiraditya Scindia. Daily domestic air passenger traffic in India touched the highest ever mark on October 17 since the beginning of the COVID-19 pandemic last year, Civil Aviation Minister Jyotiraditya ... Read more »

Facebook plans to hire 10,000 in Europe to build 'metaverse'

Facebook said it plans to hire 10,000 workers in the European Union over the next five years to work on a new computing platform that promises to connect people virtually ... Read more »

Global shipping disruption could last 'another 18 months', UK boss warns

The head of Braemar Shipping Services warns that the sea of global issues could mean it is 2023 before the situation is full resolved. Read more »

Govt wants LPG subsidy to be given only to vulnerable section of population: Sources

Representative image The Centre wants the subsidy on liquefied petroleum gas (LPG) to be given only to the vulnerable section of the population, government sources told CNBC TV 18 on ... Read more »

CSK's win in IPL 14 takes Disney+Hotstar viewership a notch up

Chennai Super Kings won their 4th IPL title in 2021 by beating Kolkata Knight Riders by 27 runs.(Image: IPL/BCCI) The winners of the 14th edition of the Indian Premier League (IPL), ... Read more »

Three things to know about DSP Nifty 50 Equal Weight ETF

The scheme performance of DNEWE would depend on the market environment. There can be phases where the scheme, which is based on NEW50 Index can outperform the Nifty 50 returns, ... Read more »

Nord Stream 2 AG keen to provide market with extra capacities as soon as possible

The commissioning of the gas pipeline is planned for the end of 2021 Read more »

Frasers Property Thailand and Samyan Mitrtown in 6th blood donation drive 1 million CC of blood products collected through the continuous campaigns

The COVID-19 pandemic has been creating critical blood shortages in Thailand. To supply sufficient blood and blood products for patients in need during this challenging period, Frasers Property (Thailand) Public ... Read more »