Ombudsman: Apologizing counts

Ombudsman: Apologizing counts

One day, mail for Annabel from the Youth Protection Department is sent to her old address. She gets the letter from the new residents. The letter has been opened. Annabel can cry. She does not want other people to know that she is in contact with Youth Protection. Also on the letter was Bert’s last name. Annabel was very shocked by this.

Annabel has passed on her data to the Basic Registration of Persons (BRP) on time. This is the organization that ensures that the government gets the right information. Youth Protection blames the BRP. Annabel does not understand this because other authorities do have her correct address. Annabel will also receive letters from the Tax Authorities and the Sociale Verzekeringsbank at her new address with her good name. As a result, Annabel knows that she has passed on the information correctly. And the Youth Protection is wrong.

Annabel is angry and files a complaint with the Youth Protection. She is not right. Because the Youth Protection believes that they have received this information from the system. Annabel disagrees. And feels that no one is listening.

She emails us. Annabel wants everything to be in order at Youth Protection. And that she doesn’t mind if something isn’t right there. Annabel also likes to apologize. This is important to Annabel. Because it also means that they take her seriously. And don’t make these mistakes again.

Our colleague Shakira* will deal with the complaint. Shakira calls employee Bob* from the Youth Protection. Shakira hopes that Annabel can trust Youth Protection again. And that the Youth Protection realizes how annoying it is if your private information is known to people you do not know. Or if your ex’s last name keeps popping up. The National Ombudsman decides that the Youth Protection has not acted properly. If they had paid attention sooner, none of this would have happened. It would also have been better for everyone if there had been personal contact earlier. This way, the Youth Protection could have known what the mistakes meant for Annabel. And why apologies from the employees were so important to her. The National Ombudsman hopes that Youth Protection has learned from this.

* Not the real name

Are things also going wrong between you and the government? Then call the National Ombudsman for free on 0800 – 33 55 555.

Ombudsman: Apologizing counts | What you say
Source link Ombudsman: Apologizing counts | What you say

News Related

OTHER NEWS

Kriti Ind Standalone December 2021 Net Sales at Rs 118.89 crore, down 46.18% Y-o-Y

Reported Standalone quarterly numbers for Kriti Industries (India) are: Net Sales at Rs 118.89 crore in December 2021 down 46.18% from Rs. 220.92 crore in December 2020. Quarterly Net Profit ... Read more »

Baid Leasing Standalone December 2021 Net Sales at Rs 10.18 crore, down 29.6% Y-o-Y

Reported Standalone quarterly numbers for Baid Leasing and Finance Company are: Net Sales at Rs 10.18 crore in December 2021 down 29.6% from Rs. 14.46 crore in December 2020. Quarterly ... Read more »

Control Print Standalone December 2021 Net Sales at Rs 61.58 crore, up 12.7% Y-o-Y

Reported Standalone quarterly numbers for Control Print are: Net Sales at Rs 61.58 crore in December 2021 up 12.7% from Rs. 54.64 crore in December 2020. Quarterly Net Profit at ... Read more »

Emkay Global Standalone December 2021 Net Sales at Rs 49.70 crore, up 54% Y-o-Y

Reported Standalone quarterly numbers for Emkay Global Financial Services are: Net Sales at Rs 49.70 crore in December 2021 up 54% from Rs. 32.27 crore in December 2020. Quarterly Net ... Read more »

Subros Standalone December 2021 Net Sales at Rs 547.62 crore, down 9.31% Y-o-Y

Reported Standalone quarterly numbers for Subros are: Net Sales at Rs 547.62 crore in December 2021 down 9.31% from Rs. 603.85 crore in December 2020. Quarterly Net Profit at Rs. ... Read more »

Mold-Tek Pack Standalone December 2021 Net Sales at Rs 160.28 crore, up 20.05% Y-o-Y

Reported Standalone quarterly numbers for Mold-Tek Packaging are: Net Sales at Rs 160.28 crore in December 2021 up 20.05% from Rs. 133.52 crore in December 2020. Quarterly Net Profit at ... Read more »

Jupiter Infomed Standalone December 2021 Net Sales at Rs 0.01 crore, up 245.45% Y-o-Y

Reported Standalone quarterly numbers for Jupiter Infomedia are: Net Sales at Rs 0.01 crore in December 2021 up 245.45% from Rs. 0.00 crore in December 2020. Quarterly Net Loss at ... Read more »

Thangamayil Standalone December 2021 Net Sales at Rs 630.30 crore, up 2.6% Y-o-Y

Reported Standalone quarterly numbers for Thangamayil Jewellery are: Net Sales at Rs 630.30 crore in December 2021 up 2.6% from Rs. 614.31 crore in December 2020. Quarterly Net Profit at ... Read more »

Praxis Home Ret Standalone December 2021 Net Sales at Rs 129.56 crore, up 15.37% Y-o-Y

Reported Standalone quarterly numbers for Praxis Home Retail are: Net Sales at Rs 129.56 crore in December 2021 up 15.37% from Rs. 112.30 crore in December 2020. Quarterly Net Profit ... Read more »

LKP Finance Standalone December 2021 Net Sales at Rs 3.81 crore, down 86.73% Y-o-Y

Reported Standalone quarterly numbers for LKP Finance are: Net Sales at Rs 3.81 crore in December 2021 down 86.73% from Rs. 28.74 crore in December 2020. Quarterly Net Loss at ... Read more »

Pritish Nandy Standalone December 2021 Net Sales at Rs 19.73 crore, up 778.78% Y-o-Y

Reported Standalone quarterly numbers for Pritish Nandy Communications are: Net Sales at Rs 19.73 crore in December 2021 up 778.78% from Rs. 2.25 crore in December 2020. Quarterly Net Profit ... Read more »

Why the best time to buy a house for own use is now

Ravi Subramanian India’s housing market is poised for an upcycle with demand perking up in the second half of 2021 on the back of government initiatives, record-low interest rates, stamp ... Read more »

AirAsia changes name to Capital A as it grows beyond an airline

Representative image Malaysia’s AirAsia Group Bhd said on Friday it had finalised the name change of its listed holding company to Capital A Bhd as it seeks market recognition of ... Read more »

Suraj Products Standalone December 2021 Net Sales at Rs 54.81 crore, up 0.01% Y-o-Y

Reported Standalone quarterly numbers for Suraj Products are: Net Sales at Rs 54.81 crore in December 2021 up 0.01% from Rs. 54.80 crore in December 2020. Quarterly Net Profit at ... Read more »

La Opala RG Standalone December 2021 Net Sales at Rs 108.59 crore, up 38.54% Y-o-Y

Reported Standalone quarterly numbers for La Opala RG are: Net Sales at Rs 108.59 crore in December 2021 up 38.54% from Rs. 78.39 crore in December 2020. Quarterly Net Profit ... Read more »

PSP Projects Standalone December 2021 Net Sales at Rs 485.62 crore, up 24.47% Y-o-Y

Reported Standalone quarterly numbers for PSP Projects are: Net Sales at Rs 485.62 crore in December 2021 up 24.47% from Rs. 390.16 crore in December 2020. Quarterly Net Profit at ... Read more »

ISL Consulting Standalone December 2021 Net Sales at Rs 9.06 crore, up 203.5% Y-o-Y

Reported Standalone quarterly numbers for ISL Consulting are: Net Sales at Rs 9.06 crore in December 2021 up 203.5% from Rs. 2.99 crore in December 2020. Quarterly Net Profit at ... Read more »

Udaipur Cement Standalone December 2021 Net Sales at Rs 207.76 crore, up 13.44% Y-o-Y

Reported Standalone quarterly numbers for Udaipur Cement Works are: Net Sales at Rs 207.76 crore in December 2021 up 13.44% from Rs. 183.15 crore in December 2020. Quarterly Net Profit ... Read more »

Apcotex Ind Standalone December 2021 Net Sales at Rs 250.80 crore, up 52.4% Y-o-Y

Reported Standalone quarterly numbers for Apcotex Industries are: Net Sales at Rs 250.80 crore in December 2021 up 52.4% from Rs. 164.57 crore in December 2020. Quarterly Net Profit at ... Read more »

Globe Textiles Standalone December 2021 Net Sales at Rs 107.14 crore, up 9.54% Y-o-Y

Reported Standalone quarterly numbers for Globe Textiles India are: Net Sales at Rs 107.14 crore in December 2021 up 9.54% from Rs. 97.81 crore in December 2020. Quarterly Net Profit ... Read more »

Birlasoft Standalone December 2021 Net Sales at Rs 528.95 crore, up 29.17% Y-o-Y

Reported Standalone quarterly numbers for Birlasoft are: Net Sales at Rs 528.95 crore in December 2021 up 29.17% from Rs. 409.51 crore in December 2020. Quarterly Net Profit at Rs. ... Read more »

Kewal Kiran Standalone December 2021 Net Sales at Rs 171.41 crore, up 45.21% Y-o-Y

Reported Standalone quarterly numbers for Kewal Kiran Clothing are: Net Sales at Rs 171.41 crore in December 2021 up 45.21% from Rs. 118.04 crore in December 2020. Quarterly Net Profit ... Read more »

HSIL Standalone December 2021 Net Sales at Rs 638.75 crore, up 17.96% Y-o-Y

Reported Standalone quarterly numbers for HSIL are: Net Sales at Rs 638.75 crore in December 2021 up 17.96% from Rs. 541.48 crore in December 2020. Quarterly Net Profit at Rs. ... Read more »

KEI Industries Standalone December 2021 Net Sales at Rs 1,563.85 crore, up 35.64% Y-o-Y

Reported Standalone quarterly numbers for KEI Industries are: Net Sales at Rs 1,563.85 crore in December 2021 up 35.64% from Rs. 1,152.94 crore in December 2020. Quarterly Net Profit at ... Read more »

Filatex India Standalone December 2021 Net Sales at Rs 1,074.22 crore, up 48.87% Y-o-Y

Reported Standalone quarterly numbers for Filatex India are: Net Sales at Rs 1,074.22 crore in December 2021 up 48.87% from Rs. 721.59 crore in December 2020. Quarterly Net Profit at ... Read more »

CG Power Standalone December 2021 Net Sales at Rs 1,446.23 crore, up 105.63% Y-o-Y

Reported Standalone quarterly numbers for CG Power and Industrial Solutions are: Net Sales at Rs 1,446.23 crore in December 2021 up 105.63% from Rs. 703.30 crore in December 2020. Quarterly ... Read more »

Welspun Invest Standalone December 2021 Net Sales at Rs 0.11 crore, up 85.43% Y-o-Y

Reported Standalone quarterly numbers for Welspun Investments and Commercials are: Net Sales at Rs 0.11 crore in December 2021 up 85.43% from Rs. 0.06 crore in December 2020. Quarterly Net ... Read more »

Kaycee Ind Standalone December 2021 Net Sales at Rs 8.23 crore, up 34.53% Y-o-Y

Reported Standalone quarterly numbers for Kaycee Industries are: Net Sales at Rs 8.23 crore in December 2021 up 34.53% from Rs. 6.12 crore in December 2020. Quarterly Net Profit at ... Read more »

Adani Wilmar IPO Day 2| Issue sees 62% subscription, retail portion fully booked

Representative image The initial public offering of Adani Wilmar, best known for ‘Fortune’ brand of cooking oils, had been subscribed 62 percent by the morning of January 28, the second day of ... Read more »

Delhi's minimum temperature recorded at 6.4 degrees Celsius, sunny day expected ahead

Commuters drive through heavy smog at Rajpath, in New Delhi, Tuesday, Nov. 13, 2018. A thick haze engulfed the national capital today as the air quality remained in the “severe” ... Read more »

Coronavirus Update | India reports over 2.5 lakh COVID-19 cases, 627 deaths

Representative image With 2,51,209 people testing positive for the coronavirus infection in a day, India’s total tally of cases increased to over 4.06 crore, according to the Union Health Ministry ... Read more »

Gold Prices Today: Selling pressure likely at higher levels, support around Rs 48,800

Gold market stays volatile Gold traded flat in the international markets on January 28 and was set for its sharpest weekly decline since November as markets digested the US Federal ... Read more »

New fund houses set headquarters outside Mumbai: Bengaluru and now Pune to play host

Nimesh Chandan, former head of investments (equities) at Canara Robeco mutual fund has joined Bajaj Finserv’s upcoming mutual fund yesterday at its headquarters in Pune, on January 27. In August ... Read more »

Pilots say Qatar Airways monitors and muzzles staff online

Staff at Qatar Airways who vent work worries online say the state carrier is retaliating with legal threats and job cuts – part of a growing corporate trend to monitor ... Read more »

Dollar unchanged at 77.96 rubles on Moscow Exchange

Euro slides to 86.94 rubles Read more »

MOEX index up 1.23% at trade start

The price of futures contracts of Brent crude oil for April 2022 delivery was up by 0.26% at $84.4 per barrel on London’s ICE Read more »

Out of 118 countries, these are the top 5 for road trips in 2022

The highly transmissible omicron Covid-19 variant has some travelers thinking twice about air travel again. While travel bookings are surging this year, some people are sticking with one of the ... Read more »

High inflation to stick this year, denting global growth: Poll

Representative image: Shutterstock Persistently high inflation will haunt the world economy this year, according to a Reuters poll of economists who trimmed their global growth outlook on worries of slowing ... Read more »

Sell GBPINR ; target of : 100.50 : ICICI Direct

Representative image ICICI Direct’s currency report on GBPINR The pound depreciated by 0.55% on Thursday amid concerns over political uncertainty in the Boris Johnson government. Further, surge in dollar added ... Read more »

Bharti Airtel to issue 7.1 crore equity shares to Google on preferential basis

The board of Bharti Airtel has approved issuance of 7.1 crore equity shares to Google on preferential basis, the telecom major announced on January 28. ” … the Board of ... Read more »
On free-english-test.com you will find lots of free English exam practice materials to help you improve your English skills: grammar, listening, reading, writing, ielts, toeic