Read the insane list of rules family-run motel in NSW is forcing its guests to follow

Long list of rules were in bedroom One rule states guests can only reheat already cooked food in microwave  READ MORE: Homeless families living in motel evicted after residents complain 

A guest was left outraged after being given a long and ridiculous list of rules when checking in to her motel off a highway.

Megan stayed at the site on the NSW south coast over the Christmas and New Year period and told news.com.au the price was set at $250 a night.

The customer couldn’t fathom how the family-run business provided such strict rules and called them ‘mean spirited’.

‘They lived on-site but had a strict 3pm-6pm check-in policy and said they’d cancel the room with no refund if we didn’t arrive between those times,’ she said.

Once Megan and her companion arrived and entered their room, they were greeted with a long list of strict rules that were hanging up in the bedroom.

The guest called the family who ran the motel ‘mean spirited’ for having strict rules that included guests needing to pay $50 housekeeping (pictured, a mock-up of the rules)

One of the off-putting rules was that motel management had the right to enter their room without the guest’s permission.

Guests wanting housekeeping would be charged $50 as the nightly rate didn’t include cleaning.

If the guest required a member of staff to help them with an issue outside of their strict 3pm-6pm office hours, they would be slapped with a $75 call out fee.

The motel also had a strict policy when it came to food with guests only being permitted to reheat meals in the microwave but not cook anything in it.

The pool was also off-limits to guests and customers were not allowed to charge their electric vehicles.

Guests could not have visitors to the room without management approving them and, if permission was granted, they would then charge $20 per person.

In the Australian Competition and Consumer Commission’s consumer law guide for the accommodation industry, it is made clear how hotel providers must handle terms and conditions.

At the time of booking, the hotel and guest enter a contract. Guests are required to review and agree to the terms and conditions.

One of the off-putting rules was that motel management had the right to enter their room without the guests’ permission (stock image)

‘It is recommended you have a written agreement with your customer that clearly states the terms and conditions of the agreement, including the cancellation policy,’ the ACCC said.

Guests must agree to terms and conditions either over the phone, by signing a document or clicking on ‘I agree’ if they booked online.

Accommodation providers must also follow national contract terms laws, which protect a consumer.

These include rules that are not necessary to protect the business and ‘would cause detriment (financial or otherwise) to a consumer.’