New report urges better digital infrastructure

The Office of National Digital Economy and Society Commission (ONDE) is joining hands with six other digital-related state agencies to exchange information which will enable them to streamline their databases and draw up strategic plans as people are spending more time online.

The collaboration follows the release of the “Thailand Digital Outlook” report by the ONDE which included a survey on internet use by the public and businesses among other issues related to the country’s digital development.

Among key findings were that about 85% of respondents spend an average of six to 10 hours online per day and that 76% buy goods and services online.

Nearly all (98%) of business operators use the internet and there has been an increase in the use of data services among business operators with 70% and 61% using Cloud and Data Analytics respectively while 41% feature a chatbot on their websites.

The data exchange collaboration is intended to help these state agencies to streamline their databases, a cost-saving exercise strongly encouraged in the “Thailand Digital Outlook” report.

Addressing a press conference to mark its publication, Chaiwut Thanakamanusorn, the minister of Digital Economy and Society, said the report will be instrumental in data analyses, strategic planning and decision-making.

“The findings are satisfactory as they reflect the country’s digital development, strengths and weaknesses which we can build on and improve. The public and private sectors can make use of the findings in this report for planning and enhancing efficiency,” he said.

Vunnaporn Devahastin na Ayutthaya, secretary-general of the ONDE, said the survey was carried out across the country during June and July this year when many people were working from home.

The respondents came from three groups: 39,145 people from the general public, 3,381 people from the business sector and 935 people from state agencies which provided primary public services.

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