How Does The Southwest Airlines Boarding Process Work?

How Does The Southwest Airlines Boarding Process Work?

• Southwest Airlines’ open seating policy improves boarding times, on-time departures, and cost savings.
• Passengers are assigned boarding positions based on fare status and check-in time.
• To get a better seat, consider purchasing a Business Select fare, buying upgraded boarding, or having Southwest Elite status.

Southwest Airlines adopts a unique approach to boarding that sets it apart from other carriers. Unlike traditional seat assignments, the Dallas-based airline employs an open seating policy, where passengers choose any available seat upon boarding the plane.

The open seating policy is credited with improving boarding times, contributing to on-time departures and cost savings, a benefit that Southwest claims translates into lower ticket prices for its customers. While boarding at the gate is organized, the process can become chaotic, with passengers moving back and forth on the aircraft, trying to find seats together. By understanding and leveraging this system, passengers can enjoy a more personalized and stress-free travel experience.

How Southwest assigns seats

On Southwest Airlines flights, people are assigned boarding positions in order of fare status and check-in. Higher fares and earlier check-in lead to better positions, and earlier boarding positions mean greater odds of getting their desired aircraft seat.

Every flight is organized into three boarding ‘groups’: A, B, and C. Each seat consists of a letter and number. Within these groups, passengers are assigned individual ‘positions’ numbered 1 through 60 (ranging from A1 to C60). When passengers board, they can choose any available seat remaining.

Group A

This usually means getting:

• Window seat closer to the front of the aircraft.
• Aisle seat closer to the front of the aircraft.

Seat range

Which passengers?

A1-15

Pre-board & Business Select → Passengers with guaranteed assigned seats.

A16-30

A-List Preferred & A-List → People with elite status with Southwest Airlines.

Pre-board is designated for passengers with disabilities or those requiring special assistance to board, which must be arranged before the boarding process.

If fewer than fifteen Business Select tickets are sold, the remaining spots from A1 to A15 become available twenty-four hours before departure for a nominal fee (Upgraded Boarding). Passengers provided they do so before boarding begins. Recently, Southwest Airlines has raised the price for its ‘Upgraded Boarding’ service. The fee has increased from up to $60 to a range between $30 and $80 per flight segment, effective May 15th, 2023.

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Group B

This usually means:

• Window seat in the rear of the aircraft
• Aisle seat in the rear of the aircraft
• Center seat in the front of the aircraft.

Seat range

Which passengers?

Group B (B1-60) or Group A (A31-60)

People who purchase Early Bird check-in

B1-60

People who do not pay but check in precisely twenty-four hours before departure

Regarding Early Bird Check-In, for a fee starting at $15, Southwest automatically checks you in before the standard 24-hour window (automatic check-in thirty-six hours before departure). This service simplifies the check-in process and almost guarantees an “A” boarding group position. It applies to all flight segments on your travel day, including connecting flights.

However, holding this status does not guarantee an A-boarding position. Within this group, the order is determined by:

• Which fare was purchased (more expensive fare means better position)
• When Early Bird Check-In was purchased (earlier means better position)

Being in the B group usually means a good chance of securing a window or aisle seat or finding two seats together if traveling with a companion.

Group C

This usually means:

• Center seat near the rear of the aircraft.

Seat range

Which passengers?

C1-60

Typically, for passengers who check in late or people who check in at the airport.

While being in this group doesn’t automatically mean you’ll be stuck in the middle seat, the likelihood is higher.

Boarding order

Upon arriving at the gate, passengers are advised to locate the boarding group assignment on their boarding pass, determining their position in the queue. They are encouraged to watch the monitors for their boarding group and listen to the gate agent’s announcement to start boarding.

When their group is called, passengers are expected to join the line. The boarding order is the following:

1. Pre-board & Business Select passengers
2. A-list members, along with passengers who need extra time but are not eligible for pre-boarding, families (traveling with children six years old or younger), and active-duty military personnel.
3. B group passengers
4. C group passengers

Passengers arriving late after their boarding group has been called can board any time after their group, but seat selection may be limited. Early boarders have the first pick of window and aisle seats and overhead bin space for luggage. The arrangement for families and military personnel does not require pre-boarding arrangements, but customers with disabilities should arrange this beforehand.

Southwest Airlines is reportedly considering changes to its family boarding process, moving to allow children under 13, up from the current six years, to board earlier. Based on traveler reports and not officially confirmed by Southwest, this potential adjustment suggests families with children six and under may board during pre-boarding, ahead of general boarding.

How to get a better seat

To secure the best seat on a Southwest flight, consider purchasing a Business Select fare for guaranteed A1-15 boarding, buying upgraded boarding on travel day, having Southwest Elite status, or using a Southwest credit card for complimentary upgrades.

However, unlike other airlines, Southwest credit cards don’t automatically grant priority boarding but offer reimbursements for expenses on upgraded boarding positions or EarlyBird Check-In. Download the Southwest App and log in to your account for a convenient check-in process that requires just a few taps on your phone and allows you to check in early, aiming for a better boarding position.

Additionally, prioritizing seats towards the back of the plane can be beneficial, especially for those in the B or early C boarding groups, as front seats tend to fill up first. Solo travelers in the C group might find better window or aisle seats at the back.

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Furthermore, flight attendants can assist in finding seats, especially near the middle or exit rows. While some passengers may reserve seats with their bags, asking politely can lead to getting a preferred spot. Prime seats at the front are up for grabs and can be claimed by any passenger, offering a chance for a great seat even with a later boarding number.

Continuously innovating

Southwest Airlines is testing new boarding methods, experimenting with dual-boarding and de-planing techniques, and using data science to optimize the process. The aim is to enhance efficiency without compromising a low-cost approach, with successful strategies possibly becoming permanent.

Southwest continually evaluates its boarding procedure to enhance customer experience. Updates and changes are communicated through Southwest’s official channels, ensuring passengers are well-informed of any adjustments affecting the boarding process.

Despite these challenges, we can acknowledge the fairness of this boarding process, where early check-in increases the chance of securing a preferred seat without additional charges, contrasting this with airlines that charge for regular economy seating.

Southwest’s boarding procedure emphasizes the importance of checking in early, considering upgrades for better boarding positions, and employing strategic seat selection tactics once onboard to enhance your travel experience.

Boarding efficiency is crucial for Southwest, as delays can impact its on-time performance and operational costs, where it seeks to maintain competitiveness and customer loyalty in the low-cost airline market.

What do you think about Southwest Airlines’ boarding process? Let us know in the comments below.

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  Southwest Airlines

  IATA/ICAO Code: WN/SWA Airline Type: Low-Cost Carrier Hub(s): Baltimore/Washington International Thurgood Marshall Airport, Dallas Love Field, Denver International Airport, Harry Reid International Airport, Hartsfield-Jackson Atlanta International Airport, Houston Hobby Airport, Los Angeles International Airport, Midway International Airport, Oakland International Airport, Orlando International Airport, Phoenix Sky Harbor International Airport Year Founded: 1967 CEO: Robert Jordan Country: United States