KT to help businesses expand AI customer service calls

Asia's Tech News Daily

KT to help businesses expand AI customer service calls

A smartphone screen shows technology employing artificial intelligence (AI) developed by KT for automatically dealing with customer calls. Courtesy of KT

By Yi Whan-woo

KT, the country’s telecommunications operator, said Monday, it will help businesses expand customer service calls using artificial intelligence (AI).

According to the company, the so-called artificial intelligence contact center (AICC) market will grow by 3 trillion won ($2.5 billion), due to rapidly-growing demand to process phone calls with voice and communication technology using AI, and accordingly, raise the efficiency of customer services.

“The AICC sector has jumpstarted and we will create AI technology that can speak as if it was a human being,” KT CEO Koo Hyun-mo said during an online press conference.

The CEO said KT has the potential to take the initiative in the AICC market, noting it already has in place rich infrastructure and knowhow, such as a telecommunications network, data platform and AI-related research and development (R&D).

With more than 200 researchers involved, R&D for AICC has advanced to a level in which a machine can accurately understand and interpret Korean even in complex contexts.

KT says its AI can actively correspond with customers’ needs by asking questions if necessary.

The advanced technology was made possible by having Giga Genie, KT’s voice command-based AI assistant, use deep learning to familiarize itself with the conversations of more than 7,000 call center staff.

The company currently runs AI-assisted services on its customer call centers nationwide.

Each call center deals with more than 300 calls simultaneously. The AI system helped deal successfully with 70 percent of calls.

“We will soon create a business environment in which our AI technology will be featured at partner companies as well as public institutions,” Koo said.

Consultations are already underway with multiple private and public companies to adopt the services. Among them are Shinhan Life Insurance, Woori Bank and NH Investment and Securities.

The CEO promised to offer support for those who cannot afford AI-based customer call services, such as mom-and-pop stores and small and medium-sized enterprises.

The company accordingly introduced a service exclusively for mom-and-pop stores. The AI can answer customers’ calls, take orders and proceed with related services.

“You can see our technology is ready to serve customers 24 hours, seven days a week,” Koo said.

The AICC market has expanded 8.25 percent on average each year from 2010 to 2020. It was scaled at an estimated 11 trillion won as of 2020.

Internet Explorer Channel Network
Asia's Tech News Daily
News Related


Hawkeye episode 3 may have just confirmed the return of a fan-favorite character

Potentially major spoilers follow for Hawkeye episode 3. Hawkeye episode 3 has landed on Disney Plus – and it seems that the Marvel Phase 4 TV series may have already ... Read more »

Could Starfield surprise us twice over?

Bethesda’s space RPG Starfield is still a full year away, but a new teaser trailer has offered a key insight into the way the game might be structured. Game Director ... Read more »

This Italian-made e-bike could keep rolling for up to 200km

Italian company Noko has unveiled a trio of new e-bikes that it claims can keep running for up to 200km (or 124 miles). That’s not the greatest range of any ... Read more »

iPhone SE 3 rumored to launch before the end of March 2022

When is the iPhone SE 3 going to see the light of day? A new industry analyst report suggests it will be sometime during Q1 2022 – so January, February ... Read more »

The US government is trying to save Christmas from PS5 and RTX 3080 scalpers

A group of Democratic lawmakers introduced the Stopping Grinch Bots Act on Monday November 29 to try and prevent bots from buying up scarce, in-demand products like PlayStation 5 consoles ... Read more »

Why Britain needs to catch up on the new frontier of espionage

Just a few months ago, a group of hackers did something small, almost innocuous. They bought a stolen digital identity, known as a cookie, for £7.50. But that, by their ... Read more »

Still paying for antivirus software? Experts say you probably don't need it

Viruses are no longer the biggest threats for most users, particularly now that software updates itself automatically and so much personal computing happens over the internet. Read more »

EU to allow member states to detain migrants for 16 weeks in major weakening of asylum rights

Migrants are seen by the Bruzgi Transport and Logistics Centre, some 1.5 km northeast of Kuznica Bialostocka-Bruzgi border crossing on the Belarusian-Polish border. – Getty Images Brussels is set to ... Read more »

Zoom is bringing attendance status, chat flexibility and these new features

Ahead of the holiday season, video conferencing tool Zoom has updated its platform with a host of new features. These include enhanced slide control, ability to control polls, attendance status, ... Read more »

Razer's next gaming laptops will be pricier thanks to chip shortage

Razer has announced that its next-gen gaming laptops coming out in 2022 will be more expensive than current models. The bad news was delivered by the CEO of Razer, Min-Liang ... Read more »

OECD ups 2022 growth outlook for S. Korean economy to 3%

The logo of the Organization for Economic Cooperation and Development (OECD) is seen in this October file photo. AFP-Yonhap The Organization for Economic Cooperation and Development (OECD) on Wednesday revised ... Read more »

Oppo's upcoming flagship smartphone to be powered by Snapdragon 8 Gen 1 chipset

NEW DELHI: Qualcomm finally unveiled its next-generation flagship chipset — Snapdragon 8 Gen 1. As promised the company has changed the naming scheme for the Snapdragon chipsets with the launch ... Read more »

Best text-to-speech software of 2021

The best text-to-speech apps make it simple and easy to reading documents aloud, on either your desktop, tablet, or phone. The best text-to-speech software Click the links below to go ... Read more »

Latest Oculus Quest 2 update lets you film yourself in VR – if you own an iPhone

The latest Oculus Quest 2 update brings mixed reality casting to the VR headset, effectively allowing you to film yourself in a virtual reality space. So far just six of ... Read more »

Apple AirPods prototype with transparent design surfaces on Twitter

Apple AirPods prototype with transparent design have surfaced on Twitter this week. The images of the prototype earbuds from Cupertino based tech giant has been shared by Giulio Zompetti who ... Read more »

Microsoft surface go 3 review: A light, portable and effective tablet

It has the same design, upgraded processor and software but a downgraded price – it’s £30 less than the surface go 2 (iStock/The Independent) Microsoft, of course, makes Windows, the ... Read more »

Which upcoming phones will use the Qualcomm Snapdragon 8 Gen 1?

The new Qualcomm Snapdragon 8 Gen 1 is official, and it’s set to power some of the very best smartphones of 2022. Flights and accommodation for this launch event were ... Read more »

Samsung Galaxy S21 FE leak shows off all the phone's color options

The Samsung Galaxy S21 FE has traveled a long and winding road on its journey to being launched, but it seems that it’s now very close to being officially unveiled ... Read more »

Xbox series X stock – live: Argos restock now sold out – how to get a console

LIVE – Updated at 09:25 © iStock/The Independent XBOX LB1 INDYBEST.jpg Update: The Xbox series X is now sold out at Argos. Read on for more details. The Xbox series ... Read more »

‘Call of Duty: Warzone Pacific': New Caldera map goes live for everyone next week with 15 drop zones

Photo credit: Call of Duty / YouTube screenshot Next week is going to be huge for “Call of Duty: Vanguard” and “Warzone” players as it is when the integration of ... Read more »

What will happen when Elon Musk's Gigafactory faces the wurst?

News here in Germany is that Elon Musk’s Gigafactory in Brandenburg is about to start production.  As an Ausländer myself who has lived in East Germany (Berlin and Leipzig) for ... Read more »

Omicron: Experts fear new Covid variant will impact effectiveness of key drugs for vulnerable patients

(AFP via Getty Images) Scientists fear the omicron coronavirus variant will reduce the effectiveness of key drugs that are used to treat Covid-19 in vulnerable patients. As with the vaccines, ... Read more »

F1's Lando Norris on moving to Monaco: ‘People do many things in life for money'

Lando Norris drives for McLaren (Getty Images) F1 driver Lando Norris has revealed he will move to Monaco at the end of the season, saying: “People do many things in ... Read more »

Damning video of jury vehicle incident that got MSNBC banned from covering Rittenhouse trial released by police

Kenosha police in Wisconsin have released footage of an NBC journalist who allegedly followed a vehicle transporting jury members of the Kyle Rittenhouse trial. Judge Bruce Schroeder, who presided over ... Read more »

Rookie girl group IVE eyes becoming 'First XI' in K-pop world

Members of K-pop rookie IVE pose during an online press conference Wednesday. Courtesy of Starship Entertainment By Dong Sun-hwa In the realm of football, the term “First XI” often refers ... Read more »

Steam Deck will not have exclusive games, Valve confirms

Steam Deck | Photo credit: Valve / YouTube screenshot Valve is the next video game company to release its gaming hardware, the Steam Deck. And Valve has already clarified it ... Read more »

Android Apps that stole bank credentials were downloaded 300,000 times

The apps posed as QR and PDF scanners Mobile security company ThreatFabric discovered apps on Google’s Play Store for Android that managed to deceive people into downloading them more than ... Read more »

Android TV 12 gets official release, no word on when it will come to Chromecast with Google TV

Android TV 12 has been finally released, a while after its smartphone counterpart was announced. Yet, there is no official information about its arrival on consumer devices. 9to5Google reports that ... Read more »

Xbox series X stock – live: Argos restock is available now – how to get a console

LIVE – Updated at 08:48 © iStock/The Independent XBOX LB1 INDYBEST.jpg Update: The Xbox series X is in stock at Argos. Read on for more details. The Xbox series X ... Read more »

Video: HIV stigma can be reduced with 'more people going public'

More role models are needed to help tackle the stigma of HIV, says the chair of the Elton John AIDS Foundation - people who can say "I'm living a full, happy, healthy life." Read more »

Posco mulls holding company structure: sources

  (Yonhap)South Korean steelmaker Posco Group is pushing to establish a holding company to make a breakthrough in business expansion and eventually to boost its market valuation, industry sources said ... Read more »

CRED to acquire this expense management firm

Members-only credit card management and bill payments platform CRED on Wednesday announced that it is acquiring corporate expense management company Happay.The acquisition is expected to be a cash and stock ... Read more »

UK orders Facebook to unwind 2020 Giphy deal as antitrust regulators seek to limit scale of Big Tech

Few would have predicted that short video loops of Kanye West or cats furiously typing on laptops would be the final straw for competition regulators. Yet on Tuesday, the UK ... Read more »

Honor 60 launch live blog: let's see what the ex-Huawei-brand has in store today

Refresh 2021-12-01T09:02:29.483Z And so it begins – welcome to our Honor 60 live blog, which we’ll be fawning over for the next few hours as the device launches. Read more »

Nov. vehicle sales fall 15 pct amid chip shortage

SEOUL, Dec. 1 (Yonhap) — South Korean automakers’ sales fell 15 percent last month from a year earlier as a prolonged chip shortage continued to affect vehicle production and sales, ... Read more »

CollegeDekho raises $35 million funding from QIC, Disrupt ADQ, others

CollegeDekho, an online college admissions and higher education services platform, on Wednesday said it has raised USD 35 million (about Rs 260 crore) and will use the funds to further ... Read more »

Xbox series X stock – live: Today's restock news from Smyths, Argos, Game and more

We’re expecting more restocks at major UK retailers soon (iStock/The Independent) The Xbox series X is Microsoft’s fastest-selling console, but despite its apparent success the next-generation games machine is still ... Read more »

How to Wild Rift: Defensive Itemisation

The “How to” series is aimed at players who enjoy competitive gaming and are looking to improve their experience, whether through gameplay tips or advice. The information is provided at ... Read more »

Japan stops flight bookings despite WHO Omicron travel ban warning

1/6Japan stops flight bookings despite WHO Omicron travel ban warningThe World Health Organization has warned that “blanket” travel bans risk doing more harm than good (AFP/William WEST)2/6Japan stops flight bookings ... Read more »

How to use robots to improve the customer experience at online sales events?

Online sales events are taking place this end of the year. After 2021 where electronic commerce reached values that exceeded 80,000 million dollars in retail sales, Cyber Monday and Black ... Read more »
On free-english-test.com you will find lots of free English exam practice materials to help you improve your English skills: grammar, listening, reading, writing, ielts, toeic