1. Don’t spin mistakes.
“Everyone on our team will tell you they’ve heard me say, ‘I effed that up’ many times. I am my harshest critic, and I certainly don’t try to spin my mistakes as anything other than ‘my bad.’ Recently, I sent our warehouse incomplete paperwork. When a distributor picked up a PO, it ended up costing us money. If I didn’t own up to the mistake, my team wouldn’t trust me in the future.” — Luke Christianson, cofounder, Marco Sweets & Spices