A BELOVED grandma's family were horrified to find a complete stranger in her casket after a traumatizing “funeral home mix-up,” her family claim.
When sisters Jennetta Archer and Jennifer Taylor attended a viewing to honor their mother Mary Archer's memory, they approached the casket to find a completely random woman in their mom's coffin.
Mary Archer's casket during her viewing on Sept. 7 was occupied by a stranger
Hunter’s Funeral Home's head embalmer admitted they made an honest mistake and the first in 40 years Credit: WAVY
“There’s no similarity in the person,” Archer told WAVY, adding whoever it was bore no resemblance to their mother, who passed away on August 31.
The viewing was held at the Hunter’s Funeral Home in North Carolina on September 7, and the sisters noticed that not only was there a stranger in the casket, but she was clothed in attire that didn't fit.
“Their size was way off,” Archer said. “When the first person had the clothing on, she was swimming in the clothes because she was so small compared to my mother.”
“We just couldn’t understand how this could happen,” a frustrated Taylor explained.
The sisters claim they complained about the mix-up to the funeral home.
They accused the funeral home staff of initially trying to play it down, according to reports.
“No one addressed it immediately,” Archer alleged.
She claimed: “It would have been a different situation if they had just come upfront and addressed it immediately to show that yes, they did, they made an error.”
The head embalmer of the Ahoskie-based Hunter’s Funeral Home reportedly admitted it was an honest mistake and said that the funeral home tried to apologize.
In 40 years of working in the mortuary science capacity, the embalmer admitted that there had never been a mix-up like this, it was reported.
WAITING FOR APOLOGY
He also has said that he had tried contacting both Taylor and Archer to explain, WAVY reported.
But the sisters told WAVY that they never received an apology.
“What do you do to prevent something like that from happening,” Archer said.
“Don’t they have a chart per person and treat them like a customer or a patient or whatever you want to refer to them as so that you don’t have them mixed up?”Internet Explorer Channel Network