Passengers swiping their NOL card on the check in counter at Dubai Mall Metro Station. KT Photo: Neeraj Murali.
The Dubai Metro has become a essential part of the emirate’s public transport system, reshaping mobility in the city with its efficiency, reliability, and convenience.
The Metro has enhanced connectivity across Dubai’s bustling neighbourhoods, offering a safe, fast and comfortable travel experience. Serving millions of residents and tourists every day, its importance cannot be overstated.
However, adhering to rules and regulations is paramount when using the Metro to avoid penalties. The enforcement of rules promotes safety and contributes to the system’s efficient operation. Failure to abide by regulations like smoking restrictions, littering prohibitions, and ticket validation requirements may result in penalties.
Here is a full list of violations on the Dubai Metro that could result in fines of up to Dh2,000.
| Violation Description | Fine in dirham |
| Using public transport facilities and relevant transport services, or entering/exiting the fare zone areas without paying the exact fare | Dh200 |
| Failing to present the nol card upon request | Dh200 |
| Using a card designated for someone else | Dh200 |
| Using an expired card | Dh200 |
| Using an invalid card | Dh200 |
| Selling nol cards without prior permission from the authority | Dh200 |
| Using counterfeit card: | Dh500 |
| Causing a disturbance or inconvenience in any way to users of public transport, public facilities and services | Dh100 |
| Accessing or sitting in areas designated for specific categories | Dh100 |
| Eating and drinking in areas where it is prohibited to do so | Dh100 |
| Sleeping in passenger shelters or any place where sleeping is prohibited | Dh300 |
| Damaging, vandalising or destroying equipment or seats on public transport, public facilities | Dh2,000 |
| Parking vehicles in areas designated for metro users for a period exceeding the permitted period | Dh100 per day and up to Dh1,000 |
| Entry into restricted areas inside public transport, public facilities in violation of posted warning signs and boards | Dh100 |
| Standing or sitting in non-passenger areas inside public transport, public facilities | Dh100 |
| Putting feet on seats | Dh100 |
| Selling or promoting goods and commodities in any way inside inside public transport, public facilities | Dh200 |
| Failure to comply with the instructions of the inspectors or authorised personnel of the authority, or obstructing the performance of their duties | Dh200 |
| Using public transport, public facilities and services contrary to the authority’s instructions posted on signboards | Dh200 |
| Bringing animals into public transport, public facilities and services, except guide dogs for blind persons | Dh100 |
| Spitting, littering, or performing any act that would compromise the cleanliness of public transport, public facilities and services | Dh200 |
| Smoking inside public transport, public facilities and services | Dh200 |
| Misusing lifts or escalators | Dh100 |
| Boarding the public transport, public facilities and services by climbing or jumping | Dh100 |
| Opening the doors or attempting to access or leave public transport while it is moving between stations and stops | Dh100 |
| Carrying or using materials or equipment that may cause inconvenience to users of public transport, public facilities and services or endanger their safety | Dh100 |
| Causing any distractions or obstruction to driver of public transport while he is driving | Dh200 |
| Carrying alcoholic beverages inside public transport, public facilities and service | Dh500 |
| Carrying hazardous items, including weapons, sharp tools or inflammable materials, inside public transport, public facilities and services | Dh1,000 |
| Using any security or safety device or tool, including emergency exits, when it is not necessary | Dh2,000 |
| Misuse of the emergency buttons | Dh2,000 |
If you want to dispute a fine issued by an inspector in the Metro, ensure that you have all the required documents.
These include the fine number stated on the fine notification, fine payment receipt (if the fine is paid through the inspector or service centres), copy of the fine notification form, copy of the nol card or the card number printed on the backside of the nol card, copy of the visit visa + entry stamp + passport copy (for customers on a visit visa), and any other document that can support the appeal application.
You can dispute your fine via email, send an email to [email protected] with the subject title ‘Fine appeal’ and the fine number; attach documents to the email.
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