End of the checkout queue? Stores rush to deploy till-free technology

Asia's Tech News Daily

“Don’t worry, you’re just a dot on a screen like in Pac-Man,” says Bilal, a Tesco shop assistant, when a customer expresses concern about the hundreds of cameras tracking them as they browse in the new “checkout-free” store in central London.

From the outside this Tesco Express on High Holborn looks identical to thousands of others across the country. But inside there are no tills and no self-checkout machines. Instead you scan a QR code on your phone to gain entry, and a complex system of cameras and weighted shelves figure out what you have picked up. Once you’re done you just walk out and your phone (eventually) buzzes to tell you how much you’ve spent.

“It creates like an exoskeleton image of you and follows you around and knows what products you have bought,” Bilal explains. “But don’t worry, it’s not recording you and we don’t know who you are.”

Big retailers around the world reckon the technology in use at this Tesco GetGo store on High Holborn will revolutionise shopping and could account for $400bn (£290bn) of transactions within five years, according to analysts at Juniper Research.

The Holborn shop is new but Tesco has been trialling the technology at an Express outlet at its headquarters in Welwyn Garden City since 2019. That was two years before Amazon launched the first of its similar “till-less” stores in the UK in Ealing in the spring. There are now six of the “just walk out” Amazon Fresh outlets in London and the company has plans for dozens more.

In the US, Amazon has more than 20 of the stores (branded Amazon Go and Amazon Fresh) and it will also launch the technology in branches of Whole Foods in California and Washington DC.

Amazon has so far licensed its technology to 10 third-party retailers and hospitality venues. They include Chicago’s United Center, the home of the NBA’s Chicago Bulls and the NHL’s Chicago Blackhawks, helping reduce queues for sports fans. Kevin O’Brien, the venue’s director of food and beverages, said: “Nobody likes lines, right? So what we’ve seen – we’ve had this open for several games and several concerts over the last couple months – it is an absolute line-buster.”

Back in the UK, Aldi is preparing to open its first checkout-free store in Greenwich. Morrisons is testing its own vision of the technology, codenamed Project Sarah, at its Bradford headquarters and has plans to quickly roll out dozens of small stores at busy locations.

Sainsbury’s opened a till-less store just down the street from the Tesco GetGo in Holborn in April 2019, but reintroduced tills five months later as customers struggled with that system, which required shoppers to scan items with their phones.

Laura Saunter, a senior retail analyst at the consumer trends analyst firm WSGN, says supermarkets have been rushing to deploy technology to address shoppers’ “number one pain point” – queuing. “People don’t want to queue any more,” she says. “People will put stuff back and walk out of the store if there’s a line of people in front of them for a till or self-checkout machine.”

Saunter says while cashier-less stores have only recently arrived in the UK, they are well established in China and South Korea and similar technology is being used at festivals and sports stadiums. In Norway and Sweden some small rural stores are operating with no staff at all, with customers able to unlock stores doors with their smartphones.

“These stores are positioned at millennial parents who are busy, they want to be in and out, they don’t want to waste their time,” Saunter says. “And younger people, generation Z, just don’t want to interact with store staff.”

Saunter’s assertion is endorsed by three London School of Economics students who have popped in to the Tesco GetGo after seeing a video of it on TikTok. “It’s way more convenient,” says Thea Hines, 19, who is studying geography and Spanish. “If you just want to grab something quickly, you don’t want to queue, you don’t want to talk to a cashier. It did take a long time to set up the app, but it will be quick next time.”

However, Hines is concerned that she has no idea how much money she has spent as a receipt has not yet come through to her phone. “I’d be interested to know if people spend more money than they would in a normal store where you see the prices coming up on the screen.”

End of the checkout queue? Stores rush to deploy till-free technology
© Provided by The Guardian A Tesco employee holds out a leaflet at the GetGo store. Photograph: Anadolu Agency/Getty Images

Not everyone welcomes the new technology. Melanie Casey, 45, who works for a nearby animation company, makes a point of stopping to tell the Tesco staff why she won’t be shopping at the store.

“I used to come in this shop all the time, but I won’t be going in now. It’s terrible, replacing the people with technology, they are taking away people’s jobs,” she says. “I feel very strongly about this. It used to be friendly; when you went in you met people and said ‘how are you?’. I don’t want to be like a robot getting my stuff without interacting with anyone.”

The Office for National Statistics (ONS) has said supermarket cashier jobs are among the most at risk from being replaced by automation, with 65% of checkout operator jobs at risk.

The technology used in the Tesco store was developed by an Israeli technology company, Trigo Tech, in which Tesco invested an undisclosed multimillion-pound sum in 2019.

Yair Holtzer, Trigo’s vice-president of business development, says the company is working to deploy the technology in five “tier one” retailer chains across Europe, including Tesco, Aldi Nord and Germany’s Rewe, as well as North American and Asian supermarkets. The firm is also in talks with pharmacies and coffee shop chains. “A lot of people want to grab a coffee and sandwich; this technology can save those lines in the mornings.”

A big benefit of the technology, Holtzer says, is cutting down on “shrinkage”, which is code for theft from the store. “With this technology, you can’t really steal, we know who is in the store and we know where all the products are.”

A Tesco spokesperson said the company would still invest in staff and “will have the same number of colleagues in our Holborn store now as before it was frictionless. This is a one-store trial and we look forward to seeing how our customers respond.”

Internet Explorer Channel Network
Asia's Tech News Daily
News Related


Around 70% of MoUs inked at Vibrant Gujarat Global Summit get fructified: Chief Secretary

Sustainable infrastructure, renewable energy and national hydrogen mission will be among the focus areas of the biennial Vibrant Gujarat Global Summit (VGGS), which has already seen the state government signing ... Read more »

Rains batter Tamil Nadu, showers in Chennai one of the most intense in 200 years, says CM

Monsoon rains continued to batter several regions of Tamil Nadu registering about 75 per cent showers above normal, while Chief Minister M K Stalin on Saturday inspected inundated areas here ... Read more »

COVID-19 in SA: 3,220 new infections, eight deaths recorded

© Provided by eNCA JOHANNESBURG – 3,220 new infections have been recorded. Over 2,500 of those are from Gauteng. The Western Cape follows with 121 cases. North West recorded 116 ... Read more »

How to hijack vehicles in Halo Infinite

© Provided by GamePur Ever since Halo 2, players have had the ability to yank opponents out of their vehicles and claim the rides for themselves. This holds true for ... Read more »

PNP COVID-19 cases climb to 42,191

Philippine National Police building Two new COVID-19 cases were recorded among Philippine National Police (PNP) personnel on Sunday, driving up its total tally to 42,191. Of this number, 60 are ... Read more »

Singapore imposing mandatory ART for those arriving from Malaysia via land VTL

SINGAPORE — All travellers arriving in Singapore from Malaysia via the Vaccinated Travel Lane (VTL) (Land) route will be required to take an Antigen Rapid Test (ART) upon arrival, said ... Read more »

In Greece's tough job market, non-profits offer refugee lifeline

© Louisa GOULIAMAKI With spots in official training programmes limited, associations are helping migrants learn skills needed to find jobs in Greece Bowed over a large workbench with a dozen ... Read more »

#UPSCExtraAttempt: Why Are Civil Service Aspirants Demanding Another Chance?

© Surabhi Shaurya | India.com News Desk UPSC Extra Attempt: Days after Prime Minister Narendra Modi announced that the three contentious farm laws against which farmers were protesting at the ... Read more »

Life Insurance Policy: How to File Insurance Claims on Maturity, in Case of Death

© Provided by News18 Life Insurance Policy: How to File Insurance Claims on Maturity, in Case of Death Life is uncertain but having a good insurance policy can give you ... Read more »

Blocking highways, climbing towers not the way to get yourself heard, FIR will be registered: Channi

© Provided by The Indian Express Punjab Chief Minister Charanjit Singh Channi asked the protesters to desist from climbing atop overhand water tanks or blocking highways to press the state ... Read more »

Instant Loan Apps: Key Things to Keep in Mind to Avoid Loan Frauds Online

© Provided by News18 Instant Loan Apps: Key Things to Keep in Mind to Avoid Loan Frauds Online The Reserve Bank of India in a recent report revealed that in ... Read more »

David Luiz defends Flamengo teammate after costly error in Copa Libertadores final

© MARIANA GREIF Soccer Football – Copa Libertadores – Final – Palmeiras v Flamengo – Estadio Centenario, Montevideo, Uruguay – November 27, 2021 Palmeiras’ Patrick de Paula in action with ... Read more »

Soccer-Klopp lauds 'perfect signing' Jota after Southampton win

© Reuters/PHIL NOBLE Premier League – Liverpool v Southampton (Reuters) – Liverpool manager Juergen Klopp praised Diogo Jota after he scored twice in Saturday’s 4-0 win over Southampton, describing the ... Read more »

IPL 2022 Mega Auction: Full list of retained players, new retention rules, salary purse, venue

© Provided by DNA IPL 2022 mega auction latest updates: The IPL 2022 mega auction is expected to take place in December and the BCCI has already asked the IPL ... Read more »

Junior Men's Hockey World Cup: India hammer Poland, to face Belgium in quarterfinals

© Provided by The Times of India India earned a comfortable 8-2 win against Poland in their last group game of the Junior Hockey World Cup at Kalinga Stadium in ... Read more »

'Rahul Dravid Told me KS Bharat Wicketkeeping Skills, Next Only to Wriddhiman Saha', Recalls VVS Laxman

© Provided by News18 ‘Rahul Dravid Told me KS Bharat Wicketkeeping Skills, Next Only to Wriddhiman Saha’, Recalls VVS Laxman Veteran India cricketer VVS Laxman recalled when current head coach ... Read more »

India vs New Zealand 1st Test, Live Cricket Score: Hosts hope to overcome shaky start, set big target

© Provided by Firstpost India vs New Zealand 1st Test, Live Cricket Score: Hosts hope to overcome shaky start, set big target 09:01 (IST) Hello and welcome to our live ... Read more »

Robert Lewandowski tipped for Ballon d'Or as Lionel Messi eyes seventh prize

© Provided by Firstpost Robert Lewandowski tipped for Ballon d’Or as Lionel Messi eyes seventh prize Paris: Robert Lewandowski threatens to deny Lionel Messi a record-extending seventh Ballon d’Or title ... Read more »

IND vs NZ Wankhede Test: 8,000 allowed in stadium

© Provided by Mid-Day Less than a week to go for the second Test between India and New Zealand scheduled to be played at the Wankhede Stadium from December 3, ... Read more »

I'm A Celeb's Richard Madeley blames illness on dehydration as he talks health scare

I’m A Celebrity… Get Me Out Of Here! star Richard Madeley blamed his sudden illness on dehydration after being sent to the hospital. The Good Morning Britain presenter fell ill ... Read more »

Entscheid über Pflegeinitiative, Covid-Gesetz und Justizinitiative

© KEYSTONE/PETER SCHNEIDER Heute Sonntag entscheiden Volk und Stände über die Volksinitiative “Für eine starke Pflege (Pflegeinitiative)”, über Anpassungen im Covid-Gesetz vom März 2021 und darüber, ob Bundesrichterinnen und Bundesrichter ... Read more »

Quincy Williams looking to step out of brother's shadow in bigger Jets role

HOUSTON — When Quincy Williams was drafted by the Jaguars in the third round of the 2019 draft, he heard plenty of “that’s Quinnen Williams’ brother.” For Quincy Williams, he ... Read more »

California town in fowl mood over peacock infestation

Don’t feed the peacocks! A California town has been overrun by peacocks, with the colorful birds clamoring on housetops, gathering on people’s lawns and porches, and defecating all over, according ... Read more »

Kestabilan pasukan kunci kejayaan Liverpool

© Provided by Sinar Harian PENGURUS Liverpool, Jurgen Klopp mengakui kestabilan yang dimiliki ketika ini dilihat sebagai kunci prestasi prolifik The Reds apabila membelasah Southampton 4-0 sekaligus berjaya menghasilkan 10 ... Read more »

‘Buli jalan raya' rampas beg tangan, lelaki ditahan polis

© Provided by Free Malaysia Today Video tular berdurasi satu minit 30 saat itu menunjukkan gelagat seorang lelaki meminta kad pengenalan wanita yang terlanggar keretanya sebelum merampas beg tangan wanita ... Read more »

Ghislaine Maxwell trial: Who are the alleged victims and what are the charges?

The charges Ghislaine Maxwell faces involves four alleged underage victims and multiple locations over a 10-year period between 1994 and 2004. Read more »

18 dead, 5 injured in road accident in West Bengal's Nadia

Eighteen people died, and five others were injured in a road accident that took place in West Bengal’s Nadia district on Saturday night. The incident happened when over 20 people ... Read more »

Stephen Sondheim dies at 91

Stephen Sondheim, a legend of American musical theater is died at 91. The New York Times reports that Sondheim died early this morning at his home in Connecticut. Read more »

With a taunt on China, US lauds South Africa's detection of 'Omicron' COVID-19 strain

© Provided by Jagran English Washington | AFP: The United States praised South Africa Saturday for quickly identifying the new Covid strain called Omicron and sharing this information with the ... Read more »

Fine art!

© Provided by Mid-Day We looked for the best cutting-edge jewellery labels making wearable pieces of art. Their ornaments include a variety of elements like rocks and stones, pearls, enamel, ... Read more »

17 dead, 5 injured in road accident in West Bengal's Nadia

Seventeen people died, and five others were injured in a road accident that took place in West Bengal’s Nadia district on Saturday night. The incident happened when over 20 people ... Read more »

Goa CM says will act on Old Goa bungalow

© Provided by The Indian Express Goa Chief Minister Pramod Sawant Saturday said his government will act on the allegedly illegal structure in Old Goa that has sparked protests and ... Read more »

Omicron Variant: UK, Germany join list of countries to detect new COVID-19 variant | Check here

© Provided by Jagran English New Delhi | Jagran News Desk: Omicron or B.1.1.529 variant of COVID-19, detected first in South Africa, has become a ’cause of concern’ across the ... Read more »

IMD issues orange alert for south Andhra Pradesh, north Tamil Nadu coastal districts

© Provided by Hindustan Times Andhra Pradesh government said as many as 44 people lost their lives due to the floods in the state while 16 more people remained missing. ... Read more »

Counting of votes for Tripura civic polls on amid enhanced security

© Provided by Hindustan Times The ruling Bharatiya Janata Party has already been declared winner on 112 seats that were uncontested by other parties. (AFP Photo/Representative use) Counting of votes ... Read more »

Rockets coach Stephen Silas confirms report of possible John Wall return

During his pregame press conference, Houston Rockets head coach Stephen Silas was asked immediately about the ESPN report from NBA reporter Adrian Wojnarowski of the possible return of point guard ... Read more »

Video: Aussie 'Rapunzel' uses BREAD to reveal why you should always use heat protector spray when straightening hair - and the results will shock you 

Read more »

Aussie 'Rapunzel' uses BREAD to reveal why you should always use heat protector spray when straightening hair - and the results will shock you

A model has highlighted the importance of using heat protector spray The 23-year-old dubbed 'The Aussie Rapunzel' shared a now-viral TikTok videoShe sprayed half a piece of sliced white bread with the product then toasted it The unbelievable results show the 'treated' side of the bread wasn't impactedTo compare, the opposite side was badly burnt   Read more »

UAE weather: Rainfall, lower temperatures expected for coming days

© Provided by Khaleej Times File photo Some parts of the UAE will experience rainfall on Sunday, according to the National Center of Meteorology. The country is under influence of ... Read more »

Kalvin Phillips 'makes £60m Manchester United decision' and more transfer rumours

Leeds United star Kalvin Phillips will snub a £60million move to Manchester United next summer. © Getty Images Kalvin Phillips is reportedly being targeted by Manchester United That’s according to ... Read more »
On free-english-test.com you will find lots of free English exam practice materials to help you improve your English skills: grammar, listening, reading, writing, ielts, toeic