Some OnePlus 12R users can get a full refund on their phones but only for a limited time

Some OnePlus 12R users can get a full refund on their phones but only for a limited time

OnePlus has announced a limited-time opportunity for OnePlus 12R buyers to receive a full refund due to an inadvertent error in the handset’s storage configuration listing. Customers who opted for the higher storage variant (256GB) of the OnePlus 12R are eligible for this refund offer, valid until mid-March. Here is everything you need to know.

The confusion arose when OnePlus accidentally advertised the recently launched OnePlus 12R with UFS 4.0 storage instead of the intended UFS 3.1 specification, aligning with the base storage option. The OnePlus 12R, which was introduced alongside the flagship OnePlus 12 model, boasts of impressive specifications including a Snapdragon 8 Gen 2 chipset, a top-notch screen, a massive battery with fast charging support, and more.

In a statement issued by OnePlus President and COO Kinder Liu, it was clarified that customers who purchased the 256GB storage variant of the OnePlus 12R have until March 16 to initiate a refund request. Liu emphasized that the company’s customer service teams are fully briefed on the matter, ready to assist buyers through the refund process.

Those who want to claim the refund offer will have to reach out to OnePlus’ customer service to discuss the file system discrepancy and initiate the return process. This one-month refund window provides affected customers with an opportunity to rectify the situation and obtain full reimbursement for their OnePlus 12R purchase. This is a really good decision as many companies fail to provide a resolution to customers’ issues.

To recall, the OnePlus 12R was launched in India with a starting price of Rs 39,999 in India. It runs on Android 14-based OxygenOS 14. The device packs a 6.78-inch LTPO 4.0 AMOLED display with a 120Hz refresh rate and Gorilla Glass Victus 2 protection. The new 5G phone is powered by Qualcomm’s Snapdragon 8 Gen 2 chip, which is backed by up to 16GB of RAM and 256GB of UFS 3.1 storage.

In terms of imaging capabilities, the OnePlus 12R features a 50-megapixel Sony IMX890 sensor primary camera. It is accompanied by an 8-megapixel ultra-wide-angle camera and a 2-megapixel macro camera. Additionally, you will see a 16-megapixel front-facing selfie camera as well. There is also a typical 5,000mAh battery with 100W SuperVOOC charging support. It is worth noting that OnePlus is one of the few top brands that is still bundling a charger in the retail box with all smartphones. And the OnePlus 12R is not an exception here. You get a fast charger in the box along with the device.

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