British Gas customers issued warning after some get £46k bill by mistake after they're made to switch supplier

Asia's Tech News Daily

British Gas customers have expressed outrage after their bills were extortionately overestimated by thousands of pounds.

Shocked customers were given energy bill estimates of up to £46,000 after being switched to the energy provider following the collapse of their previous suppliers.

Customers were mistakenly given annual bill estimates of between £22,000 and £46,000, the i revealed exclusively.

Following the gas crisis, in excess of two million households were forced by regulator Ofgem to switch providers to be with British Gas when their old suppliers collapsed.

But the energy supplier has left some customers horrified at estimates for their new energy bills since being switched.

One household owner who was previously with People’s Energy, and who was quoted an annual energy bill of £46,000 by British Gas, described how concerned she was about other customers receiving the “ridiculous” estimates.

Caroline Bennett, from Gloucestershire, was told at the same time to set up a direct debit payment of more than £4,600 a month over a 10-month plan – compared to the £70 per month she previously paid People’s Energy.

The new estimates were generated after her second meter reading with British Gas this month.

Mrs Bennett furiously tweeted British Gas to demand: “Please tell me this is an error! I live in a 3 bed house, not Downton Abbey.”

She told the i: “It is incredulous – it seems ridiculous that they have done this.

“I am concerned that old and vulnerable people might have this happen to them and they won’t know what to do.”

Mrs Bennett added that she won’t be signing up for a direct debit with them.

Meanwhile, an 80-year-old woman who had also previously been with People’s Energy, was given an annual energy bill estimate of £22,500, and asked to set up a direct debit of £2500 per month over 10 months.

The widowed pensioner, who lives alone in a 4-bed detached house, had previously paid a monthly direct debit of £200.

The woman’s daughter told the i she hadn’t even told her mum about the estimate as “she thinks it would upset her” and be “seriously distressing” for an elderly person to hear.

Industry regulator Ofgem reviews the energy price cap suppliers can bill for their default tariffs bi-annually, to avoid customers being charged excessively high prices.

The cap rose to £1,277 on October 1.

British Gas has been contacted for comment.

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Has your gas bill been overestimated since being switched? Let us know in the comments here.

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