BJAK ‘acknowledges issues’ raised by JPJ on road tax renewal
BJAK had offered road tax renewal free of charge and as an ‘optional service’ to customers.
Editor’s Note: BJAK’s initial press statement stated that it was “actively working with the authority to find a win-win situation that benefits consumers”. It later issued an amended statement which stated that it was “actively working with the authority to help improve the experience for all vehicle owners in Malaysia”. The story has been amended according to BJAK’s latest statement.
PETALING JAYA: Insurance platform BJAK says it acknowledges the “issues” raised by the road transport department (JPJ) after the latter said the company is not authorised to offer road tax renewal services.
In a statement, BJAK said it offers road tax renewal as an “optional service” for its customers, with its primary service being “auto insurance comparison and renewal”.
It said its road tax renewal service is offered to customers free of charge as part of an initiative to make renewals more convenient and cost-effective.
“While other platforms typically charge fees ranging from RM3 to RM11 for renewal services, BJAK has made the optional service complimentary for its customers,” it said.
“Previously, we passed on any charges to official JPJ providers.
“BJAK acknowledges the issues raised by JPJ and is actively working with the authorities to help improve the experience for all vehicle owners in Malaysia.”
Earlier today, JPJ said BJAK has not been authorised by the transport ministry and JPJ to offer road tax renewal services.
The department said a statement posted on BJAK’s website that online road tax renewals at BJAK have been audited, verified, and approved by JPJ is “untrue and misleading”.
JPJ also said it had received complaints from the public that while their road tax renewals had been processed through the BJAK website, the validity period of their road tax was not updated.
It said it had also received complaints about additional fees charged by BJAK for road tax renewals.
JPJ said it encouraged the public to get their road tax renewed at JPJ counters, kiosks and mobile counters.
Alternatively, it suggested that the public use the MyJPJ application, JPJ public portal, and JPJ partner platforms such as PosMalaysia, MyEG, and Puspakom.