Audi Malaysia puts its #ReadyToDrive customer care initiative into gear

Audi Malaysia puts its #ReadyToDrive customer care initiative into gear

Since taking over the Audi brand’s representation in Malaysia back in July 2022, PHS Automotive Malaysia (PHSAM) is looking to improve the customer experience and has put into gear its #ReadyToDrive initiative with a focus on safety, reliability and peace of mind for Audi owners.

“Customer satisfaction is very important to us. As such, we are levelling up our efforts across the board. We want to ensure Audi are running at their best, always,” said Deenan Nadar, Aftersales Director of PHSAM.

According to the latest report from a stakeholder survey conducted every two years by Audi, vehicle safety is ranked as the highest priority by customers.

“This will be a period of peak drives with more cars on the road, road trips and possibly hazard drives with unexpected heavy rains, floods or thunderstorms – and we want to enable Audi owners to have pleasant journeys with peace of mind,” added Deenan.

In lieu of strengthening the quality of aftersales service, technicians at Audi Centres nationwide have been undergoing regular upskilling and assessments to improve their service level performance.

Audi Malaysia puts its #ReadyToDrive customer care initiative into gear

The #ReadyToDrive campaign is active and will conclude on 31 December 2022. It offers Audi owners exceptional value in a comprehensive package which includes:

  • – a complimentary 30-point vehicle condition check for owners who have not visited an Audi Centre in the past 12 months
  • – complimentary pickup and delivery service
  • – 20 per cent savings on Audi Service and selected wear and tear parts
  • – 20 per cent savings on Audi Batteries

To ensure customers’ comfort while waiting for their vehicles to be tended to, Audi Centres offer convenience at a customer lounge, which is also equipped with complimentary Wi-Fi. The Centres are fully sanitised and constantly monitored to ensure that maximum hygiene is always maintained.

All Audi cars purchased in Malaysia are supported with 3 years free maintenance, 5 years unlimited mileage warranty and 5 years roadside assistance.

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