Amazon's AI-Powered Cameras Punish Its Delivery Drivers When They Look at Side Mirrors or When Other Cars Cut Them Off, Report Says

Amazon drivers say they are being punished for some driving habits that are considered safe and others that are beyond their control, Motherboard reported. 

told Motherboard, Netradyne cameras, Amazon drivers, install the cameras, Amazon driver quit, The system

Bloomberg | Getty Images

Drivers told Motherboard that the AI-powered cameras in Amazon’s delivery vans unfairly penalized them for things such as looking at side mirrors, adjusting the radio, and even getting cut off in traffic by someone else. 

“It’s upsetting, when I didn’t do anything,” a Los Angeles delivery driver told Motherboard. “Every time I need to make a right-hand turn, it inevitably happens. A car cuts me off to move into my lane, and the camera, in this really dystopian dark, robotic voice, shouts at me.”

Amazon said it has seen a reduction in accidents and other safety violations since installing the Netradyne cameras in its delivery vehicles. 

When the cameras spot possible unsafe driving “events,” these instances factor into workers’ performance scores and can, in turn, hurt their chances of getting bonuses, extra pay, and prizes. They can also affect the income of the Amazon delivery service partner itself. 

These events help decide whether Amazon drivers are given ratings of “poor,” “fair,” “good,” or “fantastic.” Amazon Delivery Service Providers (DSPs), which employ and manage the drivers, can get bonuses to put toward repairs, damages, and other things only if their drivers’ combined weekly scores land in “fantastic” territory.

“Amazon uses these cameras allegedly to make sure they have a safer driving workforce, but they’re actually using them not to pay delivery companies,” one owner of a Washington DSP told Motherboard. 

“One of the safety improvements we’ve made this year is rolling out industry-leading telematics and camera-based safety technology across our delivery fleet,” Amazon said in a statement to Insider. “This technology provides drivers real-time alerts to help them stay safe when they are on the road.”

The company added that it has seen the following changes since installing the cameras in more than half of its US fleet: accidents decreased 48%, stop-sign and signal violations decreased 77%, following distance decreased 50%, driving without a seat belt decreased 60%, and distracted driving decreased 75%.

The Washington DSP owner told Motherboard that he wasn’t trained on using the cameras. Amazon told Insider that each delivery company received training about the cameras and was required to let its workers know how events affected the DSP’s scores.

Some Amazon drivers have resorted to covering up their vans’ cameras with stickers to avoid getting unnecessary infractions, Motherboard reported. 

“If we brought up problems with the cameras, managers would brush it under the table, they’re only worried about getting the packages out,” a Kentucky delivery driver told Motherboard. “So we cover them up. They don’t tell us to, but it’s kind of like ‘don’t ask, don’t tell.'” 

Other workers wore sunglasses so the cameras wouldn’t interpret eye movement as distracted driving.

“The Netradyne cameras that Amazon installed in our vans have been nothing but a nightmare,” a former Amazon driver in Alabama told Motherboard. “I personally did not feel any more safe with a camera watching my every move.”

Drivers also told Motherboard that it’s difficult to appeal wrongly flagged events with Amazon, and that their attempts to do so were often dismissed.

Amazon told Insider that appeals were manually reviewed, and that erroneous events didn’t affect DSPs or drivers. 

Amazon said in February that it would install the cameras in its delivery vans to improve safety. The move raised concerns about privacy and surveillance. The following month, an Amazon driver quit over the new camera installation, telling the Thomson Reuters Foundation, “It was both a privacy violation and a breach of trust.” The system, called Driveri, includes a front-facing camera, two side-facing ones, and another that faces the driver.

Netradyne did not immediately respond to a request for comment.

Internet Explorer Channel Network
News Related

OTHER NEWS

Storyboard | Are advertising agencies getting ‘vendor-zoned'?

Agency insiders say that among the factors ailing legacy ad agencies today is the fact that many independent writers and small shops make creatives, including TVCs, for about a third ... Read more »

More Than 90 Snakes Removed From Beneath Northern California Home

On October 2, 22 adult rattlesnakes and 59 babies preparing for hibernation were removed from beneath a mountainside home in Santa Rosa, California, AP News reports.  Director of Sonoma County Reptile Rescue ... Read more »

Australian Commission Says 7-Eleven Breached Privacy Laws With Data-Gathering

Convenience store company 7-Eleven breached customer privacy by gathering facial imagery data without consent, according to an Australian privacy commission, which began looking into the matter in July of 2020.  ... Read more »

5 Ways To Finance Your International Higher Education Degree

Amid the COVID-19 pandemic, the market to study abroad is set to thrive in 2022 and beyond. There is a surge in demand from students seeking to pursue higher education ... Read more »

Billionaire Supermarket Owner Warns: Food Prices Will Go Up 'Tremendously'

The owner of a New York City supermarket chain predicted the food prices will increase sharply in the coming months, with some increasing 10 percent in the next two months. John Catsimatidis, ... Read more »

Toyota Announces Plans for $1.3 Billion US Battery Plant, Expects to Employ 1,750 Workers

Toyota announced Monday it will invest $3.4 billion in automotive batteries in the United States, including nearly $1.3 billion in an unnamed battery plant that is expected to employ 1,750 new ... Read more »

The Questions You Ask Yourself Determine the Answers You Receive

Asking questions is an excellent way to not only know ourselves but also grow our knowledge. According to William McGirr & Roberto Maggio, most people lose their genuine curiosity as ... Read more »

Late And Failed Payments Are Just Another Pandemic Symptom For Businesses. Rethinking Payments Is an Easy Remedy

The COVID-19 pandemic has exacerbated the struggles of businesses in Australia and New Zealand to keep pace with the rapidly changing recurring payments landscape, resulting in lower revenue and profits ... Read more »

Lend Me Your Ears: Audio OTT In the New Normal

Music, podcasts, storytelling and other audio OTT content emerged as stress-busters for millions who were screen fatigued during the pandemic. Most platforms saw more than 20 per cent increase in ... Read more »

The Secret To Understanding And Leveraging Cryptocurrency In 2021

Cryptocurrency is a term that you’ve almost certainly heard of today. While terms like Bitcoin and blockchain are globally popular, several aspects and nuances of cryptocurrency remain complex and ambiguous. ... Read more »

Tesla Has Made the First Deliveries of Its New Model X Vehicles

Customers who ordered Tesla’s redesigned Model X are finally getting their vehicles. AdrianHancu | Getty Images A user on the Tesla Motors Club forum uploaded a video of their new ... Read more »

How Foreign Education Reshaped Itself For Indians To Get the 'Global Ticket' Post Pandemic

Students today are flocking to global destinations such as the UK, the US and Canada as prestigious universities have open doors. Students choose courses that suit their unique talent and ... Read more »

Jeff Bezos and Girlfriend Lauren Sanchez Go on a Romantic Trip After Blue Origin's Historic Flight

Last Friday, Amazon CEO Jeff Bezos and girlfriend Lauren Sanchez were spotted in a lip-locked embrace in New York City. Kevin Mazur | Getty Images According to Fox Business, the couple ... Read more »

Report: Bill Gates Was Told to Stop Emailing Female Employees

The Wall Street Journal reports that in 2008, after becoming aware that billionaire Bill Gates had sent “inappropriate” messages to a female employee in 2007, current Microsoft president Brad Smith ... Read more »

How Developing Countries Like India Can Leverage Climate Change To Leapfrog From Fossil Fuels To Clean Energy

A report released recently by the Intergovernmental Panel on Climate Change (IPCC) has warned that the earth is likely to breach the threshold of the crucial 1.5℃ warming limit in ... Read more »

Storyboard | Video app Josh ropes in Rubeena Singh as country manager

Rubeena Singh has been appointed country manager of Josh, VerSe Innovation’s short video platform. Homegrown short video platform Josh has roped in Rubeena Singh as the country manager. VerSe Innovation ... Read more »

Storyboard | Byju's 'unpaused' Shah Rukh Khan ads after brief halt

Byju’s ads featuring Shah Rukh Khan are back on air, across platforms, after a pause of four-five days. After a brief pause, it is business as usual for Byju’s as ... Read more »

Realty Income Corp. (O) Outpaces Stock Market Gains: What You Should Know

In the latest trading session, Realty Income Corp. (O) closed at $70.35, marking a +0.99% move from the previous day. The stock outpaced the S&P 500’s daily gain of 0.34%. ... Read more »

Ulta Beauty (ULTA) Gains But Lags Market: What You Should Know

In the latest trading session, Ulta Beauty (ULTA) closed at $406.35, marking a +0.16% move from the previous day. This move lagged the S&P 500’s daily gain of 0.34%. – ... Read more »

Skyworks Solutions (SWKS) Outpaces Stock Market Gains: What You Should Know

Skyworks Solutions (SWKS) closed the most recent trading day at $161.28, moving +0.47% from the previous trading session. The stock outpaced the S&P 500’s daily gain of 0.34%. – Zacks ... Read more »

Nokia (NOK) Gains But Lags Market: What You Should Know

Nokia (NOK) closed at $5.91 in the latest trading session, marking a +0.17% move from the prior day. The stock lagged the S&P 500’s daily gain of 0.34%. – Zacks ... Read more »

ScanSource (SCSC) Stock Sinks As Market Gains: What You Should Know

ScanSource (SCSC) closed at $36.71 in the latest trading session, marking a -0.97% move from the prior day. This change lagged the S&P 500’s 0.34% gain on the day. – ... Read more »

Brand Mentions and How They Can Help Your Business Grow

Digital PR isn’t only about generating links. It can provide search rankings. It can also support revenue growth, attract loyal customers, and build brand recognition. 200degrees / Pixabay – Valuewalk ... Read more »

Steel Dynamics (STLD) Surpasses Q3 Earnings and Revenue Estimates

Steel Dynamics (STLD) came out with quarterly earnings of $4.96 per share, beating the Zacks Consensus Estimate of $4.95 per share. This compares to earnings of $0.51 per share a ... Read more »

TJX (TJX) Outpaces Stock Market Gains: What You Should Know

In the latest trading session, TJX (TJX) closed at $64.64, marking a +0.45% move from the previous day. This move outpaced the S&P 500’s daily gain of 0.34%. – Zacks ... Read more »

Altria (MO) Stock Sinks As Market Gains: What You Should Know

Altria (MO) closed the most recent trading day at $48.13, moving -1.17% from the previous trading session. This change lagged the S&P 500’s daily gain of 0.34%. – Zacks Heading ... Read more »

Buy Now, Pay Later Isn't Bad — But Be Careful

Those cheesy TV infomercials promising “three easy payments of $19.99” were quite ahead of their time. Though calling a toll-free number to buy as-seen-on-TV items is no longer in style, ... Read more »

Annaly Capital Management (NLY) Flat As Market Gains: What You Should Know

Annaly Capital Management (NLY) closed the most recent trading day at $8.58, making no change from the previous trading session. This change lagged the S&P 500’s daily gain of 0.34%. ... Read more »

Markets Bounce Back on S&P 500, Nasdaq

Markets closed the first trading day of the week mixed, after starting the day in the red across the board. Bouncing off lows nearly -260 points, the Dow this morning ... Read more »

Cassava Sciences, Inc. (SAVA) Outpaces Stock Market Gains: What You Should Know

In the latest trading session, Cassava Sciences, Inc. (SAVA) closed at $50.16, marking a +0.95% move from the previous day. The stock outpaced the S&P 500’s daily gain of 0.34%. ... Read more »

United Parcel Service (UPS) Stock Sinks As Market Gains: What You Should Know

United Parcel Service (UPS) closed at $193.39 in the latest trading session, marking a -0.19% move from the prior day. This move lagged the S&P 500’s daily gain of 0.34%. ... Read more »

5 Retail Stocks to Beat Q4 Volatility

Volatility can be scary. Because stocks can move higher or lower for no apparent reason. Yet volatility creates the opportunities that watchful investors can grab to make outsized gains. So ... Read more »

AR-based Dining App peAR Raises Pre-Series A Funding Round From Venture Catalysts

peAR, AR-based dining, and 3D-based food & beverage app recently announced to have raised funding from integrated incubator and accelerator Venture Catalysts. The company took part in Pre-Series A round ... Read more »

SaaS Labs Raises $17 Mn In Series A Funding

SaaS Labs, a cloud-based platform that builds productivity and business process automation software for SMBs and enterprises globally, announced that it raised $17 million in Series A funding from Base ... Read more »

PharmEasy Closes Pre-IPO Investment Round Of Up To $350 Mn; Valuation Jumps To $5.6 Bn

Online pharmacy PharmEasy has closed a funding round worth nearly $350 million ahead of filing its draft red herring prospectus (DRHP) before an Initial Public Offering (IPO), according to reports. ... Read more »

AVIOM India Housing Finance Raises $8 Mn Series C Funding From Sabre Partners

AVIOM India Housing Finance, a micro-mortgage housing finance company, on Monday, announced to have completed its SeriesC$8 million equity funding from Sabre Partners. Franchise India AVIOM founded in 2016 by ... Read more »