Adverts for British Gas and almond milk in hot water for being misleading

Asia's Tech News Daily

Adverts for British Gas have been banned for being misleading.

© Other British Gas has said it was ‘disappointed’ by the ruling about its advert. Pic: British Gas

The ads about the HomeCare service, which first aired in February, generated 24 complaints from customers.

The Advertising Standards Authority (ASA) deemed that the advert was misleading for suggesting that emergency callouts were available to all customers at short notice.

Over 87% of the complaints said they had either been waiting for up to three weeks for an emergency callout or were informed that one could not be provided due to severe limitations on services because of the COVID-19 pandemic and strike action.

Thirteen customers told the ASA that they had been waiting several months for an annual boiler service or were told that one could not be provided because of COVID or strike reasons.

British Gas said they were subject to extensive industrial action from January to March 2021 and, coupled with the pandemic, that meant that some customers had to wait longer than they would have liked for a visit from an engineer.

The TV ads had been commissioned and recorded before the third lockdown and the full impact of industrial action became clear and they added that a range of measures were implemented to help customers, including paying for customers to buy heaters up to a value of £50 or to cover the cost of transport to a friend’s or relative’s house.

© PA Alpro’s advert has been banned after the advertising watchdog received one complaint

A British Gas spokeswoman said: “We’re disappointed at the outcome and are seeking an independent review of the council’s decision, which is contrary to the original ASA recommendations and Clearcast’s views.

“We actually completed more emergency and vulnerable customer visits in the first quarter of this year compared to the first quarter last year, despite COVID and industrial action which has now ended – seeing over half a million customers in total.

“We know there will have been some customers who felt let down by our decision to push back non-essential services, which was necessary to protect customers and colleagues as we worked under the Government’s COVID restrictions at the time.

“We have since caught up on any non-urgent appointments and are up to date with urgent appointments as our engineers continue to work around the clock to look after our customers.”

Follow the Daily podcast on Apple Podcasts, Google Podcasts, Spotify, Spreaker

The ASA has also banned an Alpro advert for its almond milk, which made a misleading environmental claim.

The poster advertised a range of dairy-free milk alternatives that were seen on the side of a bus in October 2020 and read “Next stop. Your recipe to a healthier planet!” and “Good for the planet, Good for you!”.

A complainant, who believes commercial almond farming causes environmental damage, challenged whether the claim “Good for the planet” was misleading and could be substantiated.

Alpro said consumers would understand that the claims “Recipe for a healthier planet” and “Good for the planet” meant that plant-based products had a lower environmental impact than alternative dairy-based products.

Although almonds need more water than soy or oats, the impact on land use and greenhouse gas emissions remains very small, and the environmental impact of almond drinks is significantly lower than that of cow milk, it told the ASA.

The ASA said it understands that the almonds used by Alpro are not sourced from areas of the world where almond production could have a negative environmental impact.

But it said advertising rules require that the basis of environmental claims must be clear and that unqualified claims can mislead if they omit significant information.

Internet Explorer Channel Network
Asia's Tech News Daily
News Related

OTHER NEWS

BBC Radio 5 Live pundit tips Villa to sign 24-assist beast who 'Gerrard likes' as links emerge

Kevin Campbell has backed Aston Villa manager Steven Gerrard to bring in Stuttgart left-back Borna Sosa, as per Football Insider. © Provided by Transfer Tavern Stuttgart’s Borna Sosa The Lowdown: ... Read more »

Adele dialled back on social media after falling behind on errands

Adele dialled back her social media use when she realised she was falling behind on errands. © Provided by Cover Media Adele The Hello hitmaker boasts over 26 million fans ... Read more »

Gooch axed, £1.62m-rated ace returns in 4 changes: Predicted Sunderland starting XI - opinion

© Provided by Football FanCast League One – Sunderland v Plymouth Argyle Sunderland are back in action this afternoon, with an away clash against Cambridge United next up for the ... Read more »

'I smell a title charge', 'Getting Europe' - Many Wolves fans erupt over 'unreal' news

A number of Wolves supporters are delighted after Bruno Lage provided a positive injury update regarding long-term absentee Pedro Neto. © Provided by Transfer Tavern Pedro Neto celebrates scoring their ... Read more »

Roger Federer could still play at Wimbledon as Ivan Ljubicic sets timeline on decision

Roger Federer could still play at Wimbledon again, according to coach Ivan Ljubicic. The Swiss maestro has battled injury issues in recent years, preventing him from adding to his Grand ... Read more »

'Why are you all wearing the same clothes?...' 'Eh, we're the Irish team.'

© Laszlo Geczo Vera Pauw’s Republic of Ireland women’s national team huddle after Thursday night’s 1-1 draw with Slovakia. LOUISE QUINN IS always one to look at the bigger picture. ... Read more »

FIFA 22: How to Complete Mid Icon Roberto Carlos SBC in FUT

© GiveMeSport Here’s how to complete the Mid Icon Roberto Carlos SBC in FIFA 22 The Mid Icon Roberto Carlos SBC has been officially added to FIFA 22 Ultimate Team, ... Read more »

Prof Ruairí Brugha: Four questions people have about Ireland's approach to Covid-19 right now

© Alamy Stock Photo PEOPLE NEED HOPE but they also want answers to questions. Firstly, is Ireland on track to control Covid-19. Secondly, why are we are being asked to ... Read more »

Sneak Peek: Here's What to Expect at the New and Improved Ayala Museum

© Provided by Spot.ph The Intertwined exhibition features over 240 carefully curated objects and artworks that explores the Philippines’ culture. PHOTO Courtesy of Ayala Museum © Provided by Spot.ph PHOTO ... Read more »

Ravinder Bhogal's recipe for honey and lemon roast chicken with jewelled pilau rice

Dried fruits are a speciality of the Levant, and bring festive luxuriousness to these dishes of fragrant roast chicken and nutty, chewy jewelled pilau rice Fresh and dried seasonal fruits ... Read more »

Think twice before buying an e-scooter as a present this Christmas

© Provided by This Is Money MailOnline logo Consumers are being urged to think twice before buying an e-scooter as a Christmas gift this year, due to the high number ... Read more »

How house buyers can get a £110,000 discount by buying their home off the council

Council house tenants can buy their home with a discount of up to £110,000 under the Right to Buy scheme. The scheme was launched in October 1980, and lets anyone ... Read more »

Marvel's Blade to start filming in summer 2022

© Bang Showbiz Marvel’s Blade, starring Mahershala Ali, to start filming in summer 2022 Marvel’s ‘Blade’ movie is set to start filming in summer 2022. According to the industry magazine ... Read more »

How to find Recent players in Halo Infinite

© Provided by GamePur As is the case with previous Halo entries and many other multiplayer shooters, Halo Infinite allows you to view a list of other players that you’ve ... Read more »

Why these students are dreading their 21st birthdays

Most college students can’t wait for their 21st birthdays. But Lakshmi Parvathinathan is terrified. © leah abucayan/cnn It’s the moment when everything she’s worked for could slip away. “All my ... Read more »

The Nathan Patterson transfer hunch Rangers legend can't shake ahead of January window

Mark Hateley is convinced Nathan Patterson must be mulling over his future with Rangers now. The right-back appeared as a sub against Sparta Prague on Thursday as his side reached ... Read more »

Lewis Hamilton and Max Verstappen snubbed by Sainz when naming 'the best in qualifying'

Lewis Hamilton and Max Verstappen are ferociously battling it out for the world title with two races of the season remaining but Carlos Sainz reckons there is a driver on ... Read more »

NRx Pharmaceuticals Notes New Data on BriLife® COVID-19 Vaccine Effectiveness Against Delta Variant Posted by Israel Institute for Biological Research

Analysis of Blood Samples from Patients who Responded to the BriLife® Vaccine During Phase 2 Trial Suggests that the Same Level of Response was Seen Against the Delta Variant as ... Read more »

Is buy now pay later use considered by mortgage lenders?

© Provided by This Is Money MailOnline logo Potential homebuyers looking to take out a mortgage are being warned about using buy now, pay later schemes, after it was revealed ... Read more »

'We'll all work into our 70s' - State Pension age hikes unstoppable so plan NOW

The State Pension age is set to rise and rise as the Treasury battles to keep a lid on spending. From 2026 it will increase from today’s 66 until it ... Read more »

Fact check: Should 5- to 11-year-olds be vaccinated against COVID-19?

© Provided by dw.com The advice and evidence is clear: Children in the 5-11 age group should be vaccinated The European Medicines Agency (EMA) on Thursday gave its official recommendation ... Read more »

Japan PM to step up defence amid China, North Korea threats

© Provided by Al Jazeera Kishida, who took office in October, served as top commander for the first time at Saturday’s Self-Defense Force troop review [File: Eugene Hoshiko/Pool via Reuters] ... Read more »

Fanny Smith zum Weltcup-Auftakt auf dem Podest

© KEYSTONE/LAURENT GILLIERON Die Generalprobe der Skicrosser für die Olympischen Spiele im kommenden Februar gelingt aus Schweizer Sicht nur Fanny Smith. Die 29-jährige Waadtländerin belegt zum Weltcup-Auftakt in China den ... Read more »

Clint Capela mit Saisonbestwerten

© KEYSTONE/AP/Brandon Dill Clint Capela zeigt sein erfolgreichstes Spiel in der laufenden NBA-Saison. Der Genfer trug zum 132:100 der Atalanta Hawks bei den Memphis Grizzlies 23 Punkte und 17 Rebounds ... Read more »

Conor McGregor shows off jacked frame in pic with fiancee as coach reveals he'll start training ‘in a couple of weeks'

CONOR MCGREGOR showed off a stacked physique as he posed for a snap with fiancee Dee Devlin. The Notorious has been putting in the work in the gym as he ... Read more »

Boris Johnson set to slap MORE countries on travel ban list to avoid Christmas lockdown amid new variant chaos

BORIS Johnson could slap MORE countries on the travel ban list in a desperate bid to avoid a fresh lockdown this Christmas. The Prime Minister is preparing to introduce further ... Read more »

Pune: Two killed, 15 injured as vehicle runs over group of devotees

© Provided by The Indian Express At least two persons died and around 15 were injured after a vehicle ran over a group of warkaris marching towards Alandi temple on ... Read more »

'SC community still feels ignored'

© Provided by The Statesman ‘SC community still feels ignored’ Founder of socio-political organisation National Schedule Castes Alliance (NSCA), PARAMJIT SINGH KAINTH, 56, is fighting for the rights of the ... Read more »

Which states and UTs are among India's poorest? List here

© Provided by Hindustan Times Bihar, Jharkhand and Uttar Pradesh have emerged as the poorest states in India.  (AFP File Photo/Representative Image) NITI Aayog has published the Multidimensional Poverty Index ... Read more »

‘I can't go through it again': heads quit over ‘brutal' Ofsted inspections

Photograph: Russell Hart/Alamy After more than two decades at inner-city secondary schools, Helen Roberts*, a headteacher, resigned from the job she loves earlier this month. It was not the intense ... Read more »

The stars with Down's syndrome lighting up our screens: ‘People are talking about us instead of hiding us away'

From Line of Duty to Mare of Easttown, a new generation of performers are breaking through. Meet the actors, models and presenters leading a revolution in representation In the middle ... Read more »

Joining TMC Natural Choice, My Move Should be Wake-up Call for Congress, Says Mukul Sangma

© Provided by News18 Joining TMC Natural Choice, My Move Should be Wake-up Call for Congress, Says Mukul Sangma In a massive setback to the Congress in Meghalaya, former chief ... Read more »

Anyone coming from omicron-hit South Africa to be quarantined in Mumbai, announces mayor

© Provided by Hindustan Times People queue to get on the Air France flight to Paris at OR Tambo’s airport in Johannesburg, South Africa, on November 26. (AP Photo) Every ... Read more »

Married Indian woman, on pilgrimage to Pakistan, marries Lahore man

© Provided by Zee News New Delhi: A Kolkata-based married woman who had gone to Pakistan along with Sikh jatha to celebrate the birth anniversary of Sikh’s first master Guru ... Read more »

Update: 629 new corona cases have been registered in Oslo in the last 24 hours

A total of 629 new corona infection cases have been registered in Oslo in the last 24 hours. That is 141 more than the same day last week, but 23 ... Read more »

Covid stress saw lots of teeth grinding and many night guards says local dentist

© Provided by CapeTalk Dr Jason Sam answers your questions about teeth and all things dental He says Covid stress saw an enormous escalation of teeth grinding and they made ... Read more »

Coronavirus epidemic | More countries put SA on red lists

© Provided by eNCA JOHANNESBURG – More countries are following the UK, imposing restrictions on South African travellers. This as concerns over the new Covid-19 Omicron variant grows. READ: National ... Read more »

Huge sum donated to the Toy Show Appeal as viewers ‘feel the love tonight'

A mind-blowing sum of money was raised for The Late Late Toy Show annual appeal, only an hour into this year’s special. While the Toy Show can usually be best ... Read more »

Storm Arwen - latest: 80,000 homes without power as UK hit by heavy snow and 98mph winds

© PA PRI179974004.jpg LIVE – Updated at 08:15 The Met Office said on Saturday that the rare red warning for Storm Arwen has now expired, but added that the amber ... Read more »

Prema Entha Madhuram, 27 November 2021, Written Update: Arya takes Anu for shopping

© Provided by Pinkvilla In today’s episode, Jende tells Raghupati that people misunderstood him because they didn’t realise he’d lost his vision, and that’s why they hit him. Raghupati becomes ... Read more »
On free-english-test.com you will find lots of free English exam practice materials to help you improve your English skills: grammar, listening, reading, writing, ielts, toeic